top of page
guild_war_map.jpg

Guild War

You unlock Guild War together with the Guild feature — at the team level 30. In Guild War, Guild Champions use teams of titans and heroes to destroy other Guilds' fortifications and receive points. The Guild that scores more points wins.

The Guild War menu contains information about the upcoming Guild War: in the Defenders section, you can see the hero and titan teams that you have assigned to defend your Guild's fortifications. This menu also includes the Guild War timer and the Attack! button, which opens the battle map.

gwMenu_edited.jpg

Guild War is held each day from Monday to Friday.

  • On Facebook, it starts at 12:00 PM UTC and ends at 11:00 PM UTC.

  • On hero-wars.com, it starts at 9:00 AM UTC and ends at 8:00 PM UTC.

Guild War Season results are calculated every Friday after 8:00 PM UTC on hero-wars.com and at 11:00 PM UTC on Facebook. If Guilds earn the same number of points during the Guild War Season, their places are determined according to the results of the previous week. Note that their league is not taken into account.

For example, if a Guild took first place the previous week, in the case of a draw, it would be the first in the current week as well. The same rule works when a Guild moves to a new league: if this Guild took first place the previous week and then moved to another league, in the case of a draw, it would also be one of the first in the new league the current week.

Based on a week's results, top and bottom ranking Guilds also fight for a chance to get into a higher league on Saturday.

Basics

A Guild can participate in Guild War only if at least 10 of its positions are defended. To meet the requirement, the Guild Master or Generals need to select at least five Champions. Champions are the Guild members who can participate in Guild War.

You can apply to become a Champion or ask your Guild Master or Generals to make you one via the Guild chat or private messages. To become a Champion, you need to have at least three titans.

To set up a defense team, open the Guild War window and press the green Gather team button. After that, choose characters and press OK.

To change your current teams of defender heroes and titans, click the green pencil button on the main Guild War screen. The changes will be applied the next day when the Guild War starts.

changeTeam_edited.jpg

A player who has left or has been kicked from a Gold league Guild cannot become a Champion of another Guild (regardless of its league) until the end of the current Guild War week on Saturday, 11:00 PM UTC on Facebook or 8:00 PM UTC on hero-wars.com. This restriction does not apply to the Guild the player left.

Players can switch Guild without the Guild War restriction between Guild War Seasons, e.g., on Sunday.

Champions

On the Guild War map, the Guild Master or Generals can assign targets for Champions to attack the next day. The player assigned to the attack will see a red dot above the fortification. To see the assignments of other Champions, click the fortification or open the list of targets by pressing the General Commands button.

Qualifying, Bronze, and Silver league Guilds can have up to 15 Champions and 30 positions on the Guild War Map. Gold league Guilds can have 20 Champions and 40 positions. However, if a Silver Guild meets a Gold one in a match, the Gold one will also have 30 positions, though all 20 Champions will be able to participate.

Note

Each Champion gets two attack attempts a day. In case a Silver Guild meets a Gold one in a Guild War, several Gold Champions will not be able to use their attacks because there will be only 30 attempts for the whole Guild.

The hexes on the map represent titan teams, and the squares represent hero teams. Click a fortification to view the assigned teams.

Fortifications become available for attack consecutively:

  1. First, you can attack Mage Academy, Barracks, Lighthouse, and Bridge.

  2. Your Guild must defeat all three Bridge defender teams to gain access to the second zone. It includes Foundry, Spring of Elements, Bastion of Fire, Bastion of Ice, and Gates of Nature.

  3. To attack Citadel, your Guild must fully capture one of the fortifications: Gates of Nature, Bastion of Ice, or Bastion of Fire. It is not necessary to seize all these fortifications to breach the way to the Citadel.

You can do battles both manually and on auto. Also, you can pause battles for two minutes. If you decide to skip a battle, it will be finished on auto.

When being under attack, a fortification slot becomes locked for up to three minutes. Once the battle ends, the position is unlocked. This feature prevents players from attacking the same position simultaneously.

Note

If you start a battle right before the end of a Guild War, it will be finished and affect the results.

Guild Master and Generals can plan the defense in the Plan tomorrow's defense tab.

defenseTab_edited.jpg

One hour before the beginning of Guild War, the defenders' positions become fixed. Any changes made after that time will only apply to the next War.

You can view a complete list of participating Champions from both Guilds, their teams, and the number of attempts left. To do so, open the Guild War menu and click on the blue button next to the Guild's name:

members_edited.jpg
Match

The points earned in Guild War matches determine the Guild's placement in ranking. You can find information on server leagues and current or previous week's results by clicking the Leagues button on the main Guild War screen.

guildLeaugues_edited.jpg

There are four leagues in Guild War:

  • Gold league includes six Guilds;

  • Silver league includes 10 Guilds;

  • Bronze league includes 30 Guilds;

  • Qualifying league includes all other Guilds on the server.

The number of points a player earns when attacking a position depends on the percentage of health they took from the opponent's team. The total number of points for capturing a fortification depends on the fortification type and the number of slots it has.

In the Qualifying league, the maximum number of points a Guild can earn in one Guild War also depends on the average level of players. The 20 points for capturing a position are multiplied by the average level of the highest team level players from both Guilds.

For example, the average level of the highest-level participants in the first Guild is 83.8, and in the second Guild, it is 80. In this case, the earned points will be multiplied by (83.8 + 80) / 2 = 81.9.

Guilds in the Bronze, Silver, and Gold leagues earn 20 points for eliminating an opponent's fortification slot and bonus points for capturing the entire fortification (i.e., all its slots).

 

  • Guilds in the Bronze and Silver leagues can earn up to 1200 points in one Guild War match.

  • Guilds in the Gold league can earn up to 1400 points in one Guild War match, as they have more fortification slots.

  • How to play
    You begin your journey with the tutorial. Starting with the Campaign, you will progress through the game and unlock new mechanics and game modes. You can find beginner's guides on our official YouTube channel. Also, you can always ask other players for advice in the game chat.
  • How to get emeralds
    There are several ways to get emeralds: as a daily login reward; by completing quests; by promoting heroes to a higher rank; by receiving Arena ranking rewards; by completing tasks in special events; by purchasing special offers; in a weekly reward at Asgard's Hall of Fame; as a reward in a Season; by completing tasks from the Free tab on the main screen of the game; at the Emerald Shop. This article provides more detailed information on emeralds and other main resources.
  • How to get energy
    You get one point of energy every six minutes. Energy has a specific maximum value. When you reach it, energy stops accumulating. Initially, the maximum value is 60 points, but for each new team level, the maximum value increases by one, up to 190 at team level 130. In addition, to get energy you can: complete daily Get free energy quests; collect rewards from the Daily Bonus tab; collect some free gifts on our official website; increase your team level (30 points for each new team level); use a special item called Bottled Energy; complete Emerald Waterfalls special event; exchange emeralds. This article provides more detailed information on energy and other main resources.
  • How to get gold
    There are several ways to obtain gold: opening chests in the Tower; completing Campaign missions; completing daily quests; collecting gifts in the Daily Bonus tab; in weekly gifts for participation in the Tournament of the Elements; selling various in-game resources from your Inventory; getting gifts from your Guild Master; completing tasks from special events; using Emerald Exchange. This article provides more detailed information on gold and other main resources.
  • Account ID
    Account ID is a unique number that helps identify you among other players. Note: If you have several characters (game profiles) on different servers, each will have its unique account ID. To find your account ID, click your avatar in the upper-left corner of the main game screen. Here you will see the information about your character, including your account ID.
  • Do you have free gifts?
    Yes, you can get free gifts from our official pages: on the official website if you play on hero-wars.com, in stories of the official Facebook page if you play on Facebook.
  • Main stats
    There are three main stats in the game: strength, intelligence, and agility. Each strength point provides: 40 health points; one point to physical attack if strength is the main stat of the hero. Each intelligence point provides: three points to magic attack; one point to magic defense; one point to physical attack if intelligence is the main stat of the hero. Each agility point provides: two points to physical attack; one point to armor; one point to physical attack if agility is the main stat of the hero.
  • I didn't get x2 in the Dungeon
    You get a double reward for clearing a Dungeon level for the first time: 50 Titan Potions and 2 titanite for a hero level and 2 Soul Stones and 10 titanite for a titan level. If you clear the level again, the reward is 25 Titan Potions and 1 titanite for a hero level and 1 Soul Stone and 5 titanite for a titan level.
  • Some of the in-game items are missing
    Our system ensures that every in-game action is processed and validated by the game server. It guarantees that items don't disappear on their own and can't be lost. If an item is nowhere to be found, it means that it was either used, exchanged, or not there in the first place.
  • I created an item, but it disappeared
    Our system ensures that every in-game action is processed and validated by the game server. It guarantees that items don't disappear on their own and can't be lost. If a piece of equipment is missing, there are three possible scenarios: You might have equipped this item with another hero. Items are not unique and can be used for various heroes. You might have sold this item sold for gold or exchanged it for activity points for your Guild. Crafting in the game is a complex, multi-level system. All higher-tier items are crafted out of lower-tier gear.
  • Letters disappeared from my mailbox!
    Letters are stored in your in-game mailbox for a limited time, usually three days. Afterward, any items they contain are permanently deleted. The expiration date is displayed at the bottom of the letter. Make sure to claim rewards as soon as they arrive in your mailbox. Our Support team cannot restore expired letters and rewards.
  • Offensive behavior in the game chats
    If you do not want to see any messages from a certain player, click their nickname in the chat and press Add to blacklist. If you believe that this player's speech or behavior in the in-game chat violates our Terms of Service, you can also report them to our Support team. Make sure to attach a screenshot of the message and the ID of the player who offended you. Our specialists will conduct an investigation. They cannot disclose the results of the investigation due to user privacy policy.
  • Our Guild Master's offline for a long period of time
    If your Guild Master does not log in to the game for more than 30 days in a row, their title is automatically transferred to an active player with the highest position after the 30-day timer has run out. ​ If the Guild Master logs in, the 30-day timer resets. Another way to transfer the title is to contact that player directly and ask them to transfer it to someone else manually.
  • Totem fragments and Bad Luck Protection
    The totem fragment drop rate is rather low compared to other game entities. Due to this, there is a special feature called Bad Luck Protection. If you spend a certain number ​​of emeralds at the Altar of the Elements, you will receive a guaranteed totem fragment: 1st totem fragment — 4,500 emeralds; 2nd totem fragment — 45,000 emeralds; 3rd totem fragment — 466,667 emeralds; 4th totem fragment — 850,000 emeralds; 5th totem fragment — 1,133,333 emeralds; 6th totem fragment — 1,416,667 emeralds; 7th totem fragment — 1,700,000 emeralds; 8th totem fragment — 1,983,333 emeralds; 9th totem fragment — 2,266,667 emeralds; 10th totem fragment — 2,550,000 emeralds; 11th totem fragment — 2,833,333 emeralds; 12th totem fragment — 3,116,667 emeralds; 13th totem fragment — 3,400,000 emeralds; 14th totem fragment — 3,683,333 emeralds; 15th totem fragment — 3,966,667 emeralds; 16th totem fragment — 4,250,000 emeralds; 17th totem fragment — 4,533,333 emeralds; 18th totem fragment — 4,833,329 emeralds; 19th totem fragment — 5,133,329 emeralds; 20th totem fragment — 5,433,329 emeralds; 21st totem fragment — 5,733,329 emeralds; 22nd totem fragment — 6,033,329 emeralds; 23rd totem fragment — 6,333,329 emeralds; 24th totem fragment — 6,633,329 emeralds; 25th totem fragment — 6,933,329 emeralds; 26th totem fragment — 7,233,329 emeralds; 27th totem fragment — 7,533,329 emeralds; 28th totem fragment — 7,833,329emeralds; 29th totem fragment — 8,133,329 emeralds; 30th totem fragment — 8,433,329 emeralds. Note that when you receive a totem fragment from any other source, you advance to the next step in the Bad Luck Protection system. If you wish to learn how many emeralds you need to spend to reach the next Bad Luck Protection threshold, ask our chatbot, Raymond, for help. To open the chatbot, follow these instructions and then select Gameplay → Totems → Next fragment.
  • Opponents in the Tournament of the Elements have too strong totems
    The Tournament of the Elements matchmaking is based on the power of your five strongest titans, including the power that totems add to them. Note that totem skill power and star rank are not taken into account. Thus, you can meet an opponent with weaker titans but powerful totems and an approximately equal total power score as a result.
  • Bad Luck Protection in Campaign
    Every item has a different drop chance. The rarer the item, the lower the chance. Rarity depends on the color: white, green, blue, purple, orange, and red. All Campaign missions have Bad Luck Protection. This feature guarantees that you have one of each item featured in the mission when using the x10 raid option. The same rule applies for heroic missions where you are guaranteed at least one Soul Stone when raiding x3.
  • Tower difficulty
    The difficulty of the Tower depends on your team level, which you can find under your avatar on the game's main screen. If your heroes are not upgraded up to that level, clearing the Tower might become a challenge.
  • I can't select a hero or a pet in the Tower
    If a hero or a pet is displayed in gray color and you cannot pick them to fight in the Tower, then their level is lower than required. Your heroes and pets have to be at least level 15 to participate in this game mode.
  • My heroes don't get EXP in raids
    When you raid a mission, your heroes do not obtain experience directly. Instead, acquired experience points are converted into EXP Potions that you can find in your Inventory and use to upgrade any hero of your choice.
  • How do I leave an Adventure?
    To leave, open the Adventures tab, click the Log button in the bottom-left corner, and then Leave Adventure.
  • Guild War trophy exchange doesn't work
    You can exchange Gold trophies for Silver and Silver trophies for Bronze, but not vice versa. To make an exchange, visit Guild War Shop.
  • I've received Asgard Crystals, but I can't find them
    Items in the game never disappear on their own. Every single in-game action is processed and validated by the servers. If you cannot find Asgard Crystals, there are two possible scenarios: You have mixed up one type of Asgard Crystals with another, as they look practically the same. You have already used Asgard Crystals.
  • I've attacked a player and won, but my position in the Arena hasn't changed
    If you have attacked a player and won, but your position in the Arena has not changed, it means that while you were choosing a target, they were attacked by another player and lost. Since their position became lower than yours, your ranking did not change.
  • I didn't get the Arena reward at 8 PM
    To receive the reward, you need to attack at least once in the Arena or Grand Arena before 8:00 PM. Successful defenses do not count for issuing the reward.
  • I don't get Arena or Grand Arena Coins for a successful defense
    Each day only the first five successful defenses grant Arena Coins, so you can receive up to 50 Coins. All further defenses are not rewarded. The same rule works for the Grand Arena.
  • I was attacked from a far-away position in the Arena / Grand Arena
    There are two matchmaking ranges in the Arena and Grand Arena: visible and hidden. The visible range includes player positions you can see in the list of suggested opponents. The hidden range is wider than the visible range. It ensures that opponents do not disappear while you are choosing an opponent or heroes to attack. Without this range, you would have to constantly look for a new opponent because positions in the Arena and Grand Arena are dynamic and change quickly. Note: The hidden range allows you to attack an opponent even if they have changed their position while you were selecting your heroes. However, if the new position is outside both the visible and hidden range, you will have to look for a different opponent.
  • I can't get Cleaver / supertitan / totem fragment
    Cleaver, totem fragments, and supertitans are unique and rare rewards. You have a certain chance to get a super prize every time you open а chest or sphere. Neither the number of chests/spheres opened, nor their type (for emeralds or free ones) affects the result. The chance is the same for all players, so it is a matter of luck.
  • Daily Bonus has reset, but I haven't collected all rewards!
    On the first day of each calendar month, the counter of the collected rewards is reset, and you start collecting rewards again from the first day of the month.
  • Guild and Daily quest activity points don't match
    Your Daily quest activity resets at 5:00 AM your local time, and Guild activity resets at 2:00 AM UTC on hero-wars.com and at 05:00 AM UTC on Facebook. If you are playing on hero-wars.com and your local timezone is different from UTC, all activity and titanite earned between 2 AM UTC and 5 AM of your local timezone will not be counted in today's Guild activity. It is counted towards the Guild activities of the previous day. If you are playing on Facebook and your local timezone is different from UTC, all activity and titanite earned between 5 AM UTC and 5 AM of your local timezone will not be counted in today's Guild activity. It is counted towards the Guild activities of the previous day. To avoid this situation, you should neither collect activity and titanite nor upgrade Glyphs during this time period.
  • What's the penalty for leaving a Guild?
    If you quit a Guild, you have to wait for 8 hours before joining a new one. You can spend 25 emeralds to skip the waiting time. If your Guild is in the Gold league, you will not be able to become a Champion until the end of the current week.
  • My Guild has no Guild War on Saturday
    The standard Guild War Season starts on Monday and ends on Friday. On Saturday, only transitional matches take place. In these matches, top Guilds from every league, except Gold one, fight against bottom Guilds from the higher leagues to be promoted to a higher league. If you do not have an opponent on Saturday, it means that you finished the week in the middle of your league.
  • My titans haven't resurrected in the Dungeon
    Titans resurrect with the Dungeon reset at the beginning of a game day, at 5:00 AM your local time zone. If your titans are still dead, then you have already explored the Dungeon today or changed the time zone recently. You will be able to proceed tomorrow. Note that if you use Divination Cards to beat the Dungeon, your titans still take damage as in the standard manual walkthrough.
  • What's the best team/hero?
    All characters in the game are unique. Each battle requires a specific strategy and team composition, and no single team can defeat them all. Try experimenting with different characters depending on your opponent. This article also provides valuable tips on how to build a balanced team.
  • I've lost, though my team has more power than my opponent's
    Sometimes a weaker team can defeat a stronger one. This situation can happen because of how energy accumulates: heroes get 1% energy, and titans – 0.5% for every 1% of the maximum health points lost. A weaker team takes more damage, thus accumulating energy faster. The quicker a character gets 1000 energy points, the sooner they can use their first skills. That is why the energy generation speed can directly affect the outcome of a battle. To avoid this situation, you can try upgrading your team even further or changing its composition.
  • I've won a fight in the Arena but lost a battle against the same team in a Guild War
    The Arena and Guild War are two different game modes with their own features. Firstly, all battles in the Arena are automatic, whereas in a Guild War you can manually control your heroes and activate their first skills. Secondly, the animation of characters' first skills varies. In fully automatic battles, where manual combat is not available in any way (e.g., in the Arena), first skills do not stop a fight. In manual combat, even with auto mode turned on (e.g., in a Guild War), animations of the first skills stop a battle entirely. During this pause, skills can still damage opponents. Thus, the results in the Arena and Guild War may vary.
  • I have a question regarding a recent battle
    In this article, you can find answers to frequently asked questions about the combat system: how hero skills work, how energy generation affects battles, how team composition can play a crucial role in combat, and much more! If you still have questions regarding a specific battle, take the following steps to understand what is going on: Read the description of the abilities of each hero who participated in that battle. There are over 200 abilities in the game, and their interaction is usually the key. You can toggle the detailed descriptions of skills in the game settings. Check the active effects from the first artifacts. If damage is too high or too low, most likely, the heroes are under buffs. Artifacts affect the whole team, not only one hero. If a hero has chosen a different target than you expected, pay attention to the skills that can influence target selection. For example, Jorgen's Leper is one such skill. Check if your heroes are under any crowd control effects. You can get more info abo those effects and how to spot them in this article. Try experimenting with hero combinations, paying attention to the strengths and weaknesses of both teams. Well-chosen heroes may sometimes defeat opponents even when outnumbered. If you still have not figured everything out, you can discuss the battle with your guildmates or ask other players for help on our official Discord server.

If an opponent's fortification slot does not have a defense team, you can earn points for capturing it without spending an attack attempt. Just select the fortification slot and press Earn Points.

You can check the results of your Guild's previous matches by opening the Log tab in the Guild War main menu.

gwLogTav_edited.jpg

Click the More button next to a match record to view additional information, such as earned points, replay, participating teams, etc.

Score and Ranking
Transtion matches

The transition matches from one league to another take place on Saturday. Depending on the position, Guilds fight to move up to a higher league or to keep their place in the current one.

If you have no opponent on Saturday, this means that at the end of the week, your Guild secured a place in the middle of the league.

Transition matches are formed based on the results of the week in reverse order: the first-place Guilds of the lower league will fight with the last-place Guilds in the upper Guild for their places.

  • The top six Guilds from the Qualifying league fight against the bottom six Guilds from the Bronze league.

  • The top four Guilds from the Bronze league fight against the bottom four Guilds from the Silver league.

  • The top three Guilds from the Silver league fight against the bottom three Guilds from the Gold league.

Note

Only the three bottom Guilds in the Gold league participate in the transition matches. The top Guilds do not participate, as they have already reached the highest league.

For example, transition matches from the Bronze league to the Silver one will look like this:

  • The 1st Guild in the Bronze league fights the 10th Guild in the Silver league.

  • The 2nd Guild in the Bronze league fights the 9th Guild in the Silver league.

  • The 3rd Guild in the Bronze league fights the 8th Guild in the Silver league.

  • The 4th Guild in the Bronze league fights the 7th Guild in the Silver league.

The victorious attacking Guild does not necessarily take the position of the defeated one. The new place depends on the number of vacant spots in the new league and the Guild ranking in the previous league.

The transition of a Guild from one league to another takes place on Saturday night after the end of transition matches. If a transition match ends in a draw, both Guilds stay in their leagues.
 

Click the Leagues button in the Guild War menu to check how many Guilds take part in the transition matches (1). Here you can also see what top Guilds are to fight in the transition matches. Such Guilds have a green arrow next to their banner (2).

XpBWmzoFws_edited.jpg
Rewards

By clicking the Rewards button in the Leagues tab, you can view all the rewards your Guild can receive according to the results of the Guild War week and the daily rewards.

leagueRewards_edited.jpg

Guild members receive Guild War Trophies by mail:

  • From Monday to Friday, all Guild members receive a reward at the end of the day if their Guild participated in a daily Guild War match. This reward depends on the match results and the player's Champion status.

  • At the end of the week. The weekly reward depends on the Guild's ranking.

Note

In the transition matches on Saturdays, Guilds defend their place in the league or fight to move to a higher league. So no Trophies are granted after them.

There are three types of Trophies:

  • Gold Guild War Trophies are granted only to the Gold league Guilds.

  • Silver Guild War Trophies are granted to the Silver and Gold league Guilds.

  • Bronze Guild War Trophies are granted to Guilds of any league.

You can exchange Gold Trophies for Silver and Silver Trophies for Bronze, but not vice versa. To make an exchange, visit the Guild War Shop.

You can access the Guild War Shop by clicking the Merchant tab in the upper-left corner of the Guild War screen:

guildTab_edited.jpg

You can also select the Guild War Shop tab when you open any other Shop:

guild_war_shop_goods_edited.jpg

Here you can spend Guild War Trophies to purchase unique Champion's skins, Titan Potions, Chests of different rarity, enchantment runes, and Soul Stones of Arachne, Jhu, Yasmine, and Ziri.

You cannot refresh this shop, and the goods are always the same.

Guild War Shop
  • How to play
    You begin your journey with the tutorial. Starting with the Campaign, you will progress through the game and unlock new mechanics and game modes. You can find beginner's guides on our official YouTube channel. Also, you can always ask other players for advice in the game chat.
  • How to get emeralds
    There are several ways to get emeralds: as a daily login reward; by completing quests; by promoting heroes to a higher rank; by receiving Arena ranking rewards; by completing tasks in special events; by purchasing special offers; in a weekly reward at Asgard's Hall of Fame; as a reward in a Season; by completing tasks from the Free tab on the main screen of the game; at the Emerald Shop. This article provides more detailed information on emeralds and other main resources.
  • How to get energy
    You get one point of energy every six minutes. Energy has a specific maximum value. When you reach it, energy stops accumulating. Initially, the maximum value is 60 points, but for each new team level, the maximum value increases by one, up to 190 at team level 130. In addition, to get energy you can: complete daily Get free energy quests; collect rewards from the Daily Bonus tab; collect some free gifts on our official website; increase your team level (30 points for each new team level); use a special item called Bottled Energy; complete Emerald Waterfalls special event; exchange emeralds. This article provides more detailed information on energy and other main resources.
  • How to get gold
    There are several ways to obtain gold: opening chests in the Tower; completing Campaign missions; completing daily quests; collecting gifts in the Daily Bonus tab; in weekly gifts for participation in the Tournament of the Elements; selling various in-game resources from your Inventory; getting gifts from your Guild Master; completing tasks from special events; using Emerald Exchange. This article provides more detailed information on gold and other main resources.
  • Account ID
    Account ID is a unique number that helps identify you among other players. Note: If you have several characters (game profiles) on different servers, each will have its unique account ID. To find your account ID, click your avatar in the upper-left corner of the main game screen. Here you will see the information about your character, including your account ID.
  • Do you have free gifts?
    Yes, you can get free gifts from our official pages: on the official website if you play on hero-wars.com, in stories of the official Facebook page if you play on Facebook.
  • Main stats
    There are three main stats in the game: strength, intelligence, and agility. Each strength point provides: 40 health points; one point to physical attack if strength is the main stat of the hero. Each intelligence point provides: three points to magic attack; one point to magic defense; one point to physical attack if intelligence is the main stat of the hero. Each agility point provides: two points to physical attack; one point to armor; one point to physical attack if agility is the main stat of the hero.
  • I didn't get x2 in the Dungeon
    You get a double reward for clearing a Dungeon level for the first time: 50 Titan Potions and 2 titanite for a hero level and 2 Soul Stones and 10 titanite for a titan level. If you clear the level again, the reward is 25 Titan Potions and 1 titanite for a hero level and 1 Soul Stone and 5 titanite for a titan level.
  • Some of the in-game items are missing
    Our system ensures that every in-game action is processed and validated by the game server. It guarantees that items don't disappear on their own and can't be lost. If an item is nowhere to be found, it means that it was either used, exchanged, or not there in the first place.
  • I created an item, but it disappeared
    Our system ensures that every in-game action is processed and validated by the game server. It guarantees that items don't disappear on their own and can't be lost. If a piece of equipment is missing, there are three possible scenarios: You might have equipped this item with another hero. Items are not unique and can be used for various heroes. You might have sold this item sold for gold or exchanged it for activity points for your Guild. Crafting in the game is a complex, multi-level system. All higher-tier items are crafted out of lower-tier gear.
  • Letters disappeared from my mailbox!
    Letters are stored in your in-game mailbox for a limited time, usually three days. Afterward, any items they contain are permanently deleted. The expiration date is displayed at the bottom of the letter. Make sure to claim rewards as soon as they arrive in your mailbox. Our Support team cannot restore expired letters and rewards.
  • Offensive behavior in the game chats
    If you do not want to see any messages from a certain player, click their nickname in the chat and press Add to blacklist. If you believe that this player's speech or behavior in the in-game chat violates our Terms of Service, you can also report them to our Support team. Make sure to attach a screenshot of the message and the ID of the player who offended you. Our specialists will conduct an investigation. They cannot disclose the results of the investigation due to user privacy policy.
  • Our Guild Master's offline for a long period of time
    If your Guild Master does not log in to the game for more than 30 days in a row, their title is automatically transferred to an active player with the highest position after the 30-day timer has run out. ​ If the Guild Master logs in, the 30-day timer resets. Another way to transfer the title is to contact that player directly and ask them to transfer it to someone else manually.
  • Totem fragments and Bad Luck Protection
    The totem fragment drop rate is rather low compared to other game entities. Due to this, there is a special feature called Bad Luck Protection. If you spend a certain number ​​of emeralds at the Altar of the Elements, you will receive a guaranteed totem fragment: 1st totem fragment — 4,500 emeralds; 2nd totem fragment — 45,000 emeralds; 3rd totem fragment — 466,667 emeralds; 4th totem fragment — 850,000 emeralds; 5th totem fragment — 1,133,333 emeralds; 6th totem fragment — 1,416,667 emeralds; 7th totem fragment — 1,700,000 emeralds; 8th totem fragment — 1,983,333 emeralds; 9th totem fragment — 2,266,667 emeralds; 10th totem fragment — 2,550,000 emeralds; 11th totem fragment — 2,833,333 emeralds; 12th totem fragment — 3,116,667 emeralds; 13th totem fragment — 3,400,000 emeralds; 14th totem fragment — 3,683,333 emeralds; 15th totem fragment — 3,966,667 emeralds; 16th totem fragment — 4,250,000 emeralds; 17th totem fragment — 4,533,333 emeralds; 18th totem fragment — 4,833,329 emeralds; 19th totem fragment — 5,133,329 emeralds; 20th totem fragment — 5,433,329 emeralds; 21st totem fragment — 5,733,329 emeralds; 22nd totem fragment — 6,033,329 emeralds; 23rd totem fragment — 6,333,329 emeralds; 24th totem fragment — 6,633,329 emeralds; 25th totem fragment — 6,933,329 emeralds; 26th totem fragment — 7,233,329 emeralds; 27th totem fragment — 7,533,329 emeralds; 28th totem fragment — 7,833,329emeralds; 29th totem fragment — 8,133,329 emeralds; 30th totem fragment — 8,433,329 emeralds. Note that when you receive a totem fragment from any other source, you advance to the next step in the Bad Luck Protection system. If you wish to learn how many emeralds you need to spend to reach the next Bad Luck Protection threshold, ask our chatbot, Raymond, for help. To open the chatbot, follow these instructions and then select Gameplay → Totems → Next fragment.
  • Opponents in the Tournament of the Elements have too strong totems
    The Tournament of the Elements matchmaking is based on the power of your five strongest titans, including the power that totems add to them. Note that totem skill power and star rank are not taken into account. Thus, you can meet an opponent with weaker titans but powerful totems and an approximately equal total power score as a result.
  • Bad Luck Protection in Campaign
    Every item has a different drop chance. The rarer the item, the lower the chance. Rarity depends on the color: white, green, blue, purple, orange, and red. All Campaign missions have Bad Luck Protection. This feature guarantees that you have one of each item featured in the mission when using the x10 raid option. The same rule applies for heroic missions where you are guaranteed at least one Soul Stone when raiding x3.
  • Tower difficulty
    The difficulty of the Tower depends on your team level, which you can find under your avatar on the game's main screen. If your heroes are not upgraded up to that level, clearing the Tower might become a challenge.
  • I can't select a hero or a pet in the Tower
    If a hero or a pet is displayed in gray color and you cannot pick them to fight in the Tower, then their level is lower than required. Your heroes and pets have to be at least level 15 to participate in this game mode.
  • My heroes don't get EXP in raids
    When you raid a mission, your heroes do not obtain experience directly. Instead, acquired experience points are converted into EXP Potions that you can find in your Inventory and use to upgrade any hero of your choice.
  • How do I leave an Adventure?
    To leave, open the Adventures tab, click the Log button in the bottom-left corner, and then Leave Adventure.
  • Guild War trophy exchange doesn't work
    You can exchange Gold trophies for Silver and Silver trophies for Bronze, but not vice versa. To make an exchange, visit Guild War Shop.
  • I've received Asgard Crystals, but I can't find them
    Items in the game never disappear on their own. Every single in-game action is processed and validated by the servers. If you cannot find Asgard Crystals, there are two possible scenarios: You have mixed up one type of Asgard Crystals with another, as they look practically the same. You have already used Asgard Crystals.
  • I've attacked a player and won, but my position in the Arena hasn't changed
    If you have attacked a player and won, but your position in the Arena has not changed, it means that while you were choosing a target, they were attacked by another player and lost. Since their position became lower than yours, your ranking did not change.
  • I didn't get the Arena reward at 8 PM
    To receive the reward, you need to attack at least once in the Arena or Grand Arena before 8:00 PM. Successful defenses do not count for issuing the reward.
  • I don't get Arena or Grand Arena Coins for a successful defense
    Each day only the first five successful defenses grant Arena Coins, so you can receive up to 50 Coins. All further defenses are not rewarded. The same rule works for the Grand Arena.
  • I was attacked from a far-away position in the Arena / Grand Arena
    There are two matchmaking ranges in the Arena and Grand Arena: visible and hidden. The visible range includes player positions you can see in the list of suggested opponents. The hidden range is wider than the visible range. It ensures that opponents do not disappear while you are choosing an opponent or heroes to attack. Without this range, you would have to constantly look for a new opponent because positions in the Arena and Grand Arena are dynamic and change quickly. Note: The hidden range allows you to attack an opponent even if they have changed their position while you were selecting your heroes. However, if the new position is outside both the visible and hidden range, you will have to look for a different opponent.
  • I can't get Cleaver / supertitan / totem fragment
    Cleaver, totem fragments, and supertitans are unique and rare rewards. You have a certain chance to get a super prize every time you open а chest or sphere. Neither the number of chests/spheres opened, nor their type (for emeralds or free ones) affects the result. The chance is the same for all players, so it is a matter of luck.
  • Daily Bonus has reset, but I haven't collected all rewards!
    On the first day of each calendar month, the counter of the collected rewards is reset, and you start collecting rewards again from the first day of the month.
  • Guild and Daily quest activity points don't match
    Your Daily quest activity resets at 5:00 AM your local time, and Guild activity resets at 2:00 AM UTC on hero-wars.com and at 05:00 AM UTC on Facebook. If you are playing on hero-wars.com and your local timezone is different from UTC, all activity and titanite earned between 2 AM UTC and 5 AM of your local timezone will not be counted in today's Guild activity. It is counted towards the Guild activities of the previous day. If you are playing on Facebook and your local timezone is different from UTC, all activity and titanite earned between 5 AM UTC and 5 AM of your local timezone will not be counted in today's Guild activity. It is counted towards the Guild activities of the previous day. To avoid this situation, you should neither collect activity and titanite nor upgrade Glyphs during this time period.
  • What's the penalty for leaving a Guild?
    If you quit a Guild, you have to wait for 8 hours before joining a new one. You can spend 25 emeralds to skip the waiting time. If your Guild is in the Gold league, you will not be able to become a Champion until the end of the current week.
  • My Guild has no Guild War on Saturday
    The standard Guild War Season starts on Monday and ends on Friday. On Saturday, only transitional matches take place. In these matches, top Guilds from every league, except Gold one, fight against bottom Guilds from the higher leagues to be promoted to a higher league. If you do not have an opponent on Saturday, it means that you finished the week in the middle of your league.
  • My titans haven't resurrected in the Dungeon
    Titans resurrect with the Dungeon reset at the beginning of a game day, at 5:00 AM your local time zone. If your titans are still dead, then you have already explored the Dungeon today or changed the time zone recently. You will be able to proceed tomorrow. Note that if you use Divination Cards to beat the Dungeon, your titans still take damage as in the standard manual walkthrough.
  • What's the best team/hero?
    All characters in the game are unique. Each battle requires a specific strategy and team composition, and no single team can defeat them all. Try experimenting with different characters depending on your opponent. This article also provides valuable tips on how to build a balanced team.
  • I've lost, though my team has more power than my opponent's
    Sometimes a weaker team can defeat a stronger one. This situation can happen because of how energy accumulates: heroes get 1% energy, and titans – 0.5% for every 1% of the maximum health points lost. A weaker team takes more damage, thus accumulating energy faster. The quicker a character gets 1000 energy points, the sooner they can use their first skills. That is why the energy generation speed can directly affect the outcome of a battle. To avoid this situation, you can try upgrading your team even further or changing its composition.
  • I've won a fight in the Arena but lost a battle against the same team in a Guild War
    The Arena and Guild War are two different game modes with their own features. Firstly, all battles in the Arena are automatic, whereas in a Guild War you can manually control your heroes and activate their first skills. Secondly, the animation of characters' first skills varies. In fully automatic battles, where manual combat is not available in any way (e.g., in the Arena), first skills do not stop a fight. In manual combat, even with auto mode turned on (e.g., in a Guild War), animations of the first skills stop a battle entirely. During this pause, skills can still damage opponents. Thus, the results in the Arena and Guild War may vary.
  • I have a question regarding a recent battle
    In this article, you can find answers to frequently asked questions about the combat system: how hero skills work, how energy generation affects battles, how team composition can play a crucial role in combat, and much more! If you still have questions regarding a specific battle, take the following steps to understand what is going on: Read the description of the abilities of each hero who participated in that battle. There are over 200 abilities in the game, and their interaction is usually the key. You can toggle the detailed descriptions of skills in the game settings. Check the active effects from the first artifacts. If damage is too high or too low, most likely, the heroes are under buffs. Artifacts affect the whole team, not only one hero. If a hero has chosen a different target than you expected, pay attention to the skills that can influence target selection. For example, Jorgen's Leper is one such skill. Check if your heroes are under any crowd control effects. You can get more info abo those effects and how to spot them in this article. Try experimenting with hero combinations, paying attention to the strengths and weaknesses of both teams. Well-chosen heroes may sometimes defeat opponents even when outnumbered. If you still have not figured everything out, you can discuss the battle with your guildmates or ask other players for help on our official Discord server.
FAQ

See Other Articles

Hero Combinations

Learn the most common hero combinations and counter-heroes.

gal_new.jpg
bottom of page