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Upcoming events

In Hero Wars: Dominion Era, you can participate in special events available for a limited period of time and get various rewards. In this article, you can find the list of events, their quests and rewards.

The information below is preliminary. The event content may be subject to change.

Autumn Festival

The Autumn Festival event lasts three days. Complete quests and receive Harunian Brew, which contains various resources, including heroes' gear of purple and orange rarity.

You can find this event in a separate tab in the Special Events window:

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The event has several quest chains:

  • Welcome Guest, where you can receive Harunian Brew for logging in to the game daily.

  • Special Invitation, where you can receive Harunian Brew for reaching certain VIP levels.

  • Business Mindset, where you can receive Harunian Brew for spending emeralds.

  • Crystal Depths, where you can receive Harunian Brew for obtaining titanite.

  • Onwards and Upwards!, where you can receive Harunian Brew for opening chests in the Tower.

  • Team Morale, where you can receive Harunian Brew for obtaining Hero Soul Stones.

  • Incredible Tenacity, where you can receive Harunian Brew for spending energy.

  • Otherworldly Delegates, where you can receive Harunian Brew for opening Pet Summoning Eggs.

  • How to play
    You begin your journey with the tutorial. Starting with the Campaign, you will progress through the game and unlock new mechanics and game modes. You can find beginner's guides on our official YouTube channel. Also, you can always ask other players for advice in the game chat.
  • How to get emeralds
    There are several ways to get emeralds: as a daily login reward; by completing quests; by promoting heroes to a higher rank; by receiving Arena ranking rewards; by completing tasks in special events; by purchasing special offers; in a weekly reward at Asgard's Hall of Fame; as a reward in a Season; by completing tasks from the Free tab on the main screen of the game; at the Emerald Shop. This article provides more detailed information on emeralds and other main resources.
  • How to get energy
    You get one point of energy every six minutes. Energy has a specific maximum value. When you reach it, energy stops accumulating. Initially, the maximum value is 60 points, but for each new team level, the maximum value increases by one, up to 190 at team level 130. In addition, to get energy you can: complete daily Get free energy quests; collect rewards from the Daily Bonus tab; collect some free gifts on our official website; increase your team level (30 points for each new team level); use a special item called Bottled Energy; complete Emerald Waterfalls special event; exchange emeralds. This article provides more detailed information on energy and other main resources.
  • How to get gold
    There are several ways to obtain gold: opening chests in the Tower; completing Campaign missions; completing daily quests; collecting gifts in the Daily Bonus tab; in weekly gifts for participation in the Tournament of the Elements; selling various in-game resources from your Inventory; getting gifts from your Guild Master; completing tasks from special events; using Emerald Exchange. This article provides more detailed information on gold and other main resources.
  • Account ID
    Account ID is a unique number that helps identify you among other players. Note: If you have several characters (game profiles) on different servers, each will have its unique account ID. To find your account ID, click your avatar in the upper-left corner of the main game screen. Here you will see the information about your character, including your account ID.
  • Do you have free gifts?
    Yes, you can get free gifts from our official pages: on the official website if you play on hero-wars.com, in stories of the official Facebook page if you play on Facebook.
  • Main stats
    There are three main stats in the game: strength, intelligence, and agility. Each strength point provides: 40 health points; one point to physical attack if strength is the main stat of the hero. Each intelligence point provides: three points to magic attack; one point to magic defense; one point to physical attack if intelligence is the main stat of the hero. Each agility point provides: two points to physical attack; one point to armor; one point to physical attack if agility is the main stat of the hero.
  • I didn't get x2 in the Dungeon
    You get a double reward for clearing a Dungeon level for the first time: 50 Titan Potions and 2 titanite for a hero level and 2 Soul Stones and 10 titanite for a titan level. If you clear the level again, the reward is 25 Titan Potions and 1 titanite for a hero level and 1 Soul Stone and 5 titanite for a titan level.
  • Some of the in-game items are missing
    Our system ensures that every in-game action is processed and validated by the game server. It guarantees that items don't disappear on their own and can't be lost. If an item is nowhere to be found, it means that it was either used, exchanged, or not there in the first place.
  • I created an item, but it disappeared
    Our system ensures that every in-game action is processed and validated by the game server. It guarantees that items don't disappear on their own and can't be lost. If a piece of equipment is missing, there are three possible scenarios: You might have equipped this item with another hero. Items are not unique and can be used for various heroes. You might have sold this item sold for gold or exchanged it for activity points for your Guild. Crafting in the game is a complex, multi-level system. All higher-tier items are crafted out of lower-tier gear.
  • Letters disappeared from my mailbox!
    Letters are stored in your in-game mailbox for a limited time, usually three days. Afterward, any items they contain are permanently deleted. The expiration date is displayed at the bottom of the letter. Make sure to claim rewards as soon as they arrive in your mailbox. Our Support team cannot restore expired letters and rewards.
  • Offensive behavior in the game chats
    If you do not want to see any messages from a certain player, click their nickname in the chat and press Add to blacklist. If you believe that this player's speech or behavior in the in-game chat violates our Terms of Service, you can also report them to our Support team. Make sure to attach a screenshot of the message and the ID of the player who offended you. Our specialists will conduct an investigation. They cannot disclose the results of the investigation due to user privacy policy.
  • Our Guild Master's offline for a long period of time
    If your Guild Master does not log in to the game for more than 30 days in a row, their title is automatically transferred to an active player with the highest position after the 30-day timer has run out. ​ If the Guild Master logs in, the 30-day timer resets. Another way to transfer the title is to contact that player directly and ask them to transfer it to someone else manually.
  • Totem fragments and Bad Luck Protection
    The totem fragment drop rate is rather low compared to other game entities. Due to this, there is a special feature called Bad Luck Protection. If you spend a certain number ​​of emeralds at the Altar of the Elements, you will receive a guaranteed totem fragment: 1st totem fragment — 4,500 emeralds; 2nd totem fragment — 45,000 emeralds; 3rd totem fragment — 466,667 emeralds; 4th totem fragment — 850,000 emeralds; 5th totem fragment — 1,133,333 emeralds; 6th totem fragment — 1,416,667 emeralds; 7th totem fragment — 1,700,000 emeralds; 8th totem fragment — 1,983,333 emeralds; 9th totem fragment — 2,266,667 emeralds; 10th totem fragment — 2,550,000 emeralds; 11th totem fragment — 2,833,333 emeralds; 12th totem fragment — 3,116,667 emeralds; 13th totem fragment — 3,400,000 emeralds; 14th totem fragment — 3,683,333 emeralds; 15th totem fragment — 3,966,667 emeralds; 16th totem fragment — 4,250,000 emeralds; 17th totem fragment — 4,533,333 emeralds; 18th totem fragment — 4,833,329 emeralds; 19th totem fragment — 5,133,329 emeralds; 20th totem fragment — 5,433,329 emeralds; 21st totem fragment — 5,733,329 emeralds; 22nd totem fragment — 6,033,329 emeralds; 23rd totem fragment — 6,333,329 emeralds; 24th totem fragment — 6,633,329 emeralds; 25th totem fragment — 6,933,329 emeralds; 26th totem fragment — 7,233,329 emeralds; 27th totem fragment — 7,533,329 emeralds; 28th totem fragment — 7,833,329emeralds; 29th totem fragment — 8,133,329 emeralds; 30th totem fragment — 8,433,329 emeralds. Note that when you receive a totem fragment from any other source, you advance to the next step in the Bad Luck Protection system. If you wish to learn how many emeralds you need to spend to reach the next Bad Luck Protection threshold, ask our chatbot, Raymond, for help. To open the chatbot, follow these instructions and then select Gameplay → Totems → Next fragment.
  • Opponents in the Tournament of the Elements have too strong totems
    The Tournament of the Elements matchmaking is based on the power of your five strongest titans, including the power that totems add to them. Note that totem skill power and star rank are not taken into account. Thus, you can meet an opponent with weaker titans but powerful totems and an approximately equal total power score as a result.
  • Bad Luck Protection in Campaign
    Every item has a different drop chance. The rarer the item, the lower the chance. Rarity depends on the color: white, green, blue, purple, orange, and red. All Campaign missions have Bad Luck Protection. This feature guarantees that you have one of each item featured in the mission when using the x10 raid option. The same rule applies for heroic missions where you are guaranteed at least one Soul Stone when raiding x3.
  • Tower difficulty
    The difficulty of the Tower depends on your team level, which you can find under your avatar on the game's main screen. If your heroes are not upgraded up to that level, clearing the Tower might become a challenge.
  • I can't select a hero or a pet in the Tower
    If a hero or a pet is displayed in gray color and you cannot pick them to fight in the Tower, then their level is lower than required. Your heroes and pets have to be at least level 15 to participate in this game mode.
  • My heroes don't get EXP in raids
    When you raid a mission, your heroes do not obtain experience directly. Instead, acquired experience points are converted into EXP Potions that you can find in your Inventory and use to upgrade any hero of your choice.
  • How do I leave an Adventure?
    To leave, open the Adventures tab, click the Log button in the bottom-left corner, and then Leave Adventure.
  • Guild War trophy exchange doesn't work
    You can exchange Gold trophies for Silver and Silver trophies for Bronze, but not vice versa. To make an exchange, visit Guild War Shop.
  • I've received Asgard Crystals, but I can't find them
    Items in the game never disappear on their own. Every single in-game action is processed and validated by the servers. If you cannot find Asgard Crystals, there are two possible scenarios: You have mixed up one type of Asgard Crystals with another, as they look practically the same. You have already used Asgard Crystals.
  • I've attacked a player and won, but my position in the Arena hasn't changed
    If you have attacked a player and won, but your position in the Arena has not changed, it means that while you were choosing a target, they were attacked by another player and lost. Since their position became lower than yours, your ranking did not change.
  • I didn't get the Arena reward at 8 PM
    To receive the reward, you need to attack at least once in the Arena or Grand Arena before 8:00 PM. Successful defenses do not count for issuing the reward.
  • I don't get Arena or Grand Arena Coins for a successful defense
    Each day only the first five successful defenses grant Arena Coins, so you can receive up to 50 Coins. All further defenses are not rewarded. The same rule works for the Grand Arena.
  • I was attacked from a far-away position in the Arena / Grand Arena
    There are two matchmaking ranges in the Arena and Grand Arena: visible and hidden. The visible range includes player positions you can see in the list of suggested opponents. The hidden range is wider than the visible range. It ensures that opponents do not disappear while you are choosing an opponent or heroes to attack. Without this range, you would have to constantly look for a new opponent because positions in the Arena and Grand Arena are dynamic and change quickly. Note: The hidden range allows you to attack an opponent even if they have changed their position while you were selecting your heroes. However, if the new position is outside both the visible and hidden range, you will have to look for a different opponent.
  • I can't get Cleaver / supertitan / totem fragment
    Cleaver, totem fragments, and supertitans are unique and rare rewards. You have a certain chance to get a super prize every time you open а chest or sphere. Neither the number of chests/spheres opened, nor their type (for emeralds or free ones) affects the result. The chance is the same for all players, so it is a matter of luck.
  • Daily Bonus has reset, but I haven't collected all rewards!
    On the first day of each calendar month, the counter of the collected rewards is reset, and you start collecting rewards again from the first day of the month.
  • Guild and Daily quest activity points don't match
    Your Daily quest activity resets at 5:00 AM your local time, and Guild activity resets at 2:00 AM UTC on hero-wars.com and at 05:00 AM UTC on Facebook. If you are playing on hero-wars.com and your local timezone is different from UTC, all activity and titanite earned between 2 AM UTC and 5 AM of your local timezone will not be counted in today's Guild activity. It is counted towards the Guild activities of the previous day. If you are playing on Facebook and your local timezone is different from UTC, all activity and titanite earned between 5 AM UTC and 5 AM of your local timezone will not be counted in today's Guild activity. It is counted towards the Guild activities of the previous day. To avoid this situation, you should neither collect activity and titanite nor upgrade Glyphs during this time period.
  • What's the penalty for leaving a Guild?
    If you quit a Guild, you have to wait for 8 hours before joining a new one. You can spend 25 emeralds to skip the waiting time. If your Guild is in the Gold league, you will not be able to become a Champion until the end of the current week.
  • My Guild has no Guild War on Saturday
    The standard Guild War Season starts on Monday and ends on Friday. On Saturday, only transitional matches take place. In these matches, top Guilds from every league, except Gold one, fight against bottom Guilds from the higher leagues to be promoted to a higher league. If you do not have an opponent on Saturday, it means that you finished the week in the middle of your league.
  • My titans haven't resurrected in the Dungeon
    Titans resurrect with the Dungeon reset at the beginning of a game day, at 5:00 AM your local time zone. If your titans are still dead, then you have already explored the Dungeon today or changed the time zone recently. You will be able to proceed tomorrow. Note that if you use Divination Cards to beat the Dungeon, your titans still take damage as in the standard manual walkthrough.
  • What's the best team/hero?
    All characters in the game are unique. Each battle requires a specific strategy and team composition, and no single team can defeat them all. Try experimenting with different characters depending on your opponent. This article also provides valuable tips on how to build a balanced team.
  • I've lost, though my team has more power than my opponent's
    Sometimes a weaker team can defeat a stronger one. This situation can happen because of how energy accumulates: heroes get 1% energy, and titans – 0.5% for every 1% of the maximum health points lost. A weaker team takes more damage, thus accumulating energy faster. The quicker a character gets 1000 energy points, the sooner they can use their first skills. That is why the energy generation speed can directly affect the outcome of a battle. To avoid this situation, you can try upgrading your team even further or changing its composition.
  • I've won a fight in the Arena but lost a battle against the same team in a Guild War
    The Arena and Guild War are two different game modes with their own features. Firstly, all battles in the Arena are automatic, whereas in a Guild War you can manually control your heroes and activate their first skills. Secondly, the animation of characters' first skills varies. In fully automatic battles, where manual combat is not available in any way (e.g., in the Arena), first skills do not stop a fight. In manual combat, even with auto mode turned on (e.g., in a Guild War), animations of the first skills stop a battle entirely. During this pause, skills can still damage opponents. Thus, the results in the Arena and Guild War may vary.
  • I have a question regarding a recent battle
    In this article, you can find answers to frequently asked questions about the combat system: how hero skills work, how energy generation affects battles, how team composition can play a crucial role in combat, and much more! If you still have questions regarding a specific battle, take the following steps to understand what is going on: Read the description of the abilities of each hero who participated in that battle. There are over 200 abilities in the game, and their interaction is usually the key. You can toggle the detailed descriptions of skills in the game settings. Check the active effects from the first artifacts. If damage is too high or too low, most likely, the heroes are under buffs. Artifacts affect the whole team, not only one hero. If a hero has chosen a different target than you expected, pay attention to the skills that can influence target selection. For example, Jorgen's Leper is one such skill. Check if your heroes are under any crowd control effects. You can get more info abo those effects and how to spot them in this article. Try experimenting with hero combinations, paying attention to the strengths and weaknesses of both teams. Well-chosen heroes may sometimes defeat opponents even when outnumbered. If you still have not figured everything out, you can discuss the battle with your guildmates or ask other players for help on our official Discord server.
Guardian of Outland

The Guardians of Outland event lasts three days. Complete quests to get Outland Coins, Skin Stones, and energy!

You can find this event in a separate tab in the Special Events window:

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The event has several quest chains:

  • The Path of Tenacity, where you can receive energy for logging in to the game daily.

  • The Path of Glory, where you can receive Outland Coins and Skin Stones Chests for reaching certain VIP levels.

  • Going Forward, where you can receive Outland Coins and Skin Stones Chests for spending emeralds.

  • The Path of Wisdom, where you can receive Outland Coins and Intelligence Skin Stones for spending energy.

  • The Path of Agility, where you can receive Outland Coins and Agility Skin Stones for obtaining Hero Soul Stones.

  • The Path of Strength, where you can receive Outland Coins and Strength Skin Stones for opening Outland chests.

  • The Path of Power, where you can receive Outland Coins for completing Guardians of Outland quests.

  • How to play
    You begin your journey with the tutorial. Starting with the Campaign, you will progress through the game and unlock new mechanics and game modes. You can find beginner's guides on our official YouTube channel. Also, you can always ask other players for advice in the game chat.
  • How to get emeralds
    There are several ways to get emeralds: as a daily login reward; by completing quests; by promoting heroes to a higher rank; by receiving Arena ranking rewards; by completing tasks in special events; by purchasing special offers; in a weekly reward at Asgard's Hall of Fame; as a reward in a Season; by completing tasks from the Free tab on the main screen of the game; at the Emerald Shop. This article provides more detailed information on emeralds and other main resources.
  • How to get energy
    You get one point of energy every six minutes. Energy has a specific maximum value. When you reach it, energy stops accumulating. Initially, the maximum value is 60 points, but for each new team level, the maximum value increases by one, up to 190 at team level 130. In addition, to get energy you can: complete daily Get free energy quests; collect rewards from the Daily Bonus tab; collect some free gifts on our official website; increase your team level (30 points for each new team level); use a special item called Bottled Energy; complete Emerald Waterfalls special event; exchange emeralds. This article provides more detailed information on energy and other main resources.
  • How to get gold
    There are several ways to obtain gold: opening chests in the Tower; completing Campaign missions; completing daily quests; collecting gifts in the Daily Bonus tab; in weekly gifts for participation in the Tournament of the Elements; selling various in-game resources from your Inventory; getting gifts from your Guild Master; completing tasks from special events; using Emerald Exchange. This article provides more detailed information on gold and other main resources.
  • Account ID
    Account ID is a unique number that helps identify you among other players. Note: If you have several characters (game profiles) on different servers, each will have its unique account ID. To find your account ID, click your avatar in the upper-left corner of the main game screen. Here you will see the information about your character, including your account ID.
  • Do you have free gifts?
    Yes, you can get free gifts from our official pages: on the official website if you play on hero-wars.com, in stories of the official Facebook page if you play on Facebook.
  • Main stats
    There are three main stats in the game: strength, intelligence, and agility. Each strength point provides: 40 health points; one point to physical attack if strength is the main stat of the hero. Each intelligence point provides: three points to magic attack; one point to magic defense; one point to physical attack if intelligence is the main stat of the hero. Each agility point provides: two points to physical attack; one point to armor; one point to physical attack if agility is the main stat of the hero.
  • I didn't get x2 in the Dungeon
    You get a double reward for clearing a Dungeon level for the first time: 50 Titan Potions and 2 titanite for a hero level and 2 Soul Stones and 10 titanite for a titan level. If you clear the level again, the reward is 25 Titan Potions and 1 titanite for a hero level and 1 Soul Stone and 5 titanite for a titan level.
  • Some of the in-game items are missing
    Our system ensures that every in-game action is processed and validated by the game server. It guarantees that items don't disappear on their own and can't be lost. If an item is nowhere to be found, it means that it was either used, exchanged, or not there in the first place.
  • I created an item, but it disappeared
    Our system ensures that every in-game action is processed and validated by the game server. It guarantees that items don't disappear on their own and can't be lost. If a piece of equipment is missing, there are three possible scenarios: You might have equipped this item with another hero. Items are not unique and can be used for various heroes. You might have sold this item sold for gold or exchanged it for activity points for your Guild. Crafting in the game is a complex, multi-level system. All higher-tier items are crafted out of lower-tier gear.
  • Letters disappeared from my mailbox!
    Letters are stored in your in-game mailbox for a limited time, usually three days. Afterward, any items they contain are permanently deleted. The expiration date is displayed at the bottom of the letter. Make sure to claim rewards as soon as they arrive in your mailbox. Our Support team cannot restore expired letters and rewards.
  • Offensive behavior in the game chats
    If you do not want to see any messages from a certain player, click their nickname in the chat and press Add to blacklist. If you believe that this player's speech or behavior in the in-game chat violates our Terms of Service, you can also report them to our Support team. Make sure to attach a screenshot of the message and the ID of the player who offended you. Our specialists will conduct an investigation. They cannot disclose the results of the investigation due to user privacy policy.
  • Our Guild Master's offline for a long period of time
    If your Guild Master does not log in to the game for more than 30 days in a row, their title is automatically transferred to an active player with the highest position after the 30-day timer has run out. ​ If the Guild Master logs in, the 30-day timer resets. Another way to transfer the title is to contact that player directly and ask them to transfer it to someone else manually.
  • Totem fragments and Bad Luck Protection
    The totem fragment drop rate is rather low compared to other game entities. Due to this, there is a special feature called Bad Luck Protection. If you spend a certain number ​​of emeralds at the Altar of the Elements, you will receive a guaranteed totem fragment: 1st totem fragment — 4,500 emeralds; 2nd totem fragment — 45,000 emeralds; 3rd totem fragment — 466,667 emeralds; 4th totem fragment — 850,000 emeralds; 5th totem fragment — 1,133,333 emeralds; 6th totem fragment — 1,416,667 emeralds; 7th totem fragment — 1,700,000 emeralds; 8th totem fragment — 1,983,333 emeralds; 9th totem fragment — 2,266,667 emeralds; 10th totem fragment — 2,550,000 emeralds; 11th totem fragment — 2,833,333 emeralds; 12th totem fragment — 3,116,667 emeralds; 13th totem fragment — 3,400,000 emeralds; 14th totem fragment — 3,683,333 emeralds; 15th totem fragment — 3,966,667 emeralds; 16th totem fragment — 4,250,000 emeralds; 17th totem fragment — 4,533,333 emeralds; 18th totem fragment — 4,833,329 emeralds; 19th totem fragment — 5,133,329 emeralds; 20th totem fragment — 5,433,329 emeralds; 21st totem fragment — 5,733,329 emeralds; 22nd totem fragment — 6,033,329 emeralds; 23rd totem fragment — 6,333,329 emeralds; 24th totem fragment — 6,633,329 emeralds; 25th totem fragment — 6,933,329 emeralds; 26th totem fragment — 7,233,329 emeralds; 27th totem fragment — 7,533,329 emeralds; 28th totem fragment — 7,833,329emeralds; 29th totem fragment — 8,133,329 emeralds; 30th totem fragment — 8,433,329 emeralds. Note that when you receive a totem fragment from any other source, you advance to the next step in the Bad Luck Protection system. If you wish to learn how many emeralds you need to spend to reach the next Bad Luck Protection threshold, ask our chatbot, Raymond, for help. To open the chatbot, follow these instructions and then select Gameplay → Totems → Next fragment.
  • Opponents in the Tournament of the Elements have too strong totems
    The Tournament of the Elements matchmaking is based on the power of your five strongest titans, including the power that totems add to them. Note that totem skill power and star rank are not taken into account. Thus, you can meet an opponent with weaker titans but powerful totems and an approximately equal total power score as a result.
  • Bad Luck Protection in Campaign
    Every item has a different drop chance. The rarer the item, the lower the chance. Rarity depends on the color: white, green, blue, purple, orange, and red. All Campaign missions have Bad Luck Protection. This feature guarantees that you have one of each item featured in the mission when using the x10 raid option. The same rule applies for heroic missions where you are guaranteed at least one Soul Stone when raiding x3.
  • Tower difficulty
    The difficulty of the Tower depends on your team level, which you can find under your avatar on the game's main screen. If your heroes are not upgraded up to that level, clearing the Tower might become a challenge.
  • I can't select a hero or a pet in the Tower
    If a hero or a pet is displayed in gray color and you cannot pick them to fight in the Tower, then their level is lower than required. Your heroes and pets have to be at least level 15 to participate in this game mode.
  • My heroes don't get EXP in raids
    When you raid a mission, your heroes do not obtain experience directly. Instead, acquired experience points are converted into EXP Potions that you can find in your Inventory and use to upgrade any hero of your choice.
  • How do I leave an Adventure?
    To leave, open the Adventures tab, click the Log button in the bottom-left corner, and then Leave Adventure.
  • Guild War trophy exchange doesn't work
    You can exchange Gold trophies for Silver and Silver trophies for Bronze, but not vice versa. To make an exchange, visit Guild War Shop.
  • I've received Asgard Crystals, but I can't find them
    Items in the game never disappear on their own. Every single in-game action is processed and validated by the servers. If you cannot find Asgard Crystals, there are two possible scenarios: You have mixed up one type of Asgard Crystals with another, as they look practically the same. You have already used Asgard Crystals.
  • I've attacked a player and won, but my position in the Arena hasn't changed
    If you have attacked a player and won, but your position in the Arena has not changed, it means that while you were choosing a target, they were attacked by another player and lost. Since their position became lower than yours, your ranking did not change.
  • I didn't get the Arena reward at 8 PM
    To receive the reward, you need to attack at least once in the Arena or Grand Arena before 8:00 PM. Successful defenses do not count for issuing the reward.
  • I don't get Arena or Grand Arena Coins for a successful defense
    Each day only the first five successful defenses grant Arena Coins, so you can receive up to 50 Coins. All further defenses are not rewarded. The same rule works for the Grand Arena.
  • I was attacked from a far-away position in the Arena / Grand Arena
    There are two matchmaking ranges in the Arena and Grand Arena: visible and hidden. The visible range includes player positions you can see in the list of suggested opponents. The hidden range is wider than the visible range. It ensures that opponents do not disappear while you are choosing an opponent or heroes to attack. Without this range, you would have to constantly look for a new opponent because positions in the Arena and Grand Arena are dynamic and change quickly. Note: The hidden range allows you to attack an opponent even if they have changed their position while you were selecting your heroes. However, if the new position is outside both the visible and hidden range, you will have to look for a different opponent.
  • I can't get Cleaver / supertitan / totem fragment
    Cleaver, totem fragments, and supertitans are unique and rare rewards. You have a certain chance to get a super prize every time you open а chest or sphere. Neither the number of chests/spheres opened, nor their type (for emeralds or free ones) affects the result. The chance is the same for all players, so it is a matter of luck.
  • Daily Bonus has reset, but I haven't collected all rewards!
    On the first day of each calendar month, the counter of the collected rewards is reset, and you start collecting rewards again from the first day of the month.
  • Guild and Daily quest activity points don't match
    Your Daily quest activity resets at 5:00 AM your local time, and Guild activity resets at 2:00 AM UTC on hero-wars.com and at 05:00 AM UTC on Facebook. If you are playing on hero-wars.com and your local timezone is different from UTC, all activity and titanite earned between 2 AM UTC and 5 AM of your local timezone will not be counted in today's Guild activity. It is counted towards the Guild activities of the previous day. If you are playing on Facebook and your local timezone is different from UTC, all activity and titanite earned between 5 AM UTC and 5 AM of your local timezone will not be counted in today's Guild activity. It is counted towards the Guild activities of the previous day. To avoid this situation, you should neither collect activity and titanite nor upgrade Glyphs during this time period.
  • What's the penalty for leaving a Guild?
    If you quit a Guild, you have to wait for 8 hours before joining a new one. You can spend 25 emeralds to skip the waiting time. If your Guild is in the Gold league, you will not be able to become a Champion until the end of the current week.
  • My Guild has no Guild War on Saturday
    The standard Guild War Season starts on Monday and ends on Friday. On Saturday, only transitional matches take place. In these matches, top Guilds from every league, except Gold one, fight against bottom Guilds from the higher leagues to be promoted to a higher league. If you do not have an opponent on Saturday, it means that you finished the week in the middle of your league.
  • My titans haven't resurrected in the Dungeon
    Titans resurrect with the Dungeon reset at the beginning of a game day, at 5:00 AM your local time zone. If your titans are still dead, then you have already explored the Dungeon today or changed the time zone recently. You will be able to proceed tomorrow. Note that if you use Divination Cards to beat the Dungeon, your titans still take damage as in the standard manual walkthrough.
  • What's the best team/hero?
    All characters in the game are unique. Each battle requires a specific strategy and team composition, and no single team can defeat them all. Try experimenting with different characters depending on your opponent. This article also provides valuable tips on how to build a balanced team.
  • I've lost, though my team has more power than my opponent's
    Sometimes a weaker team can defeat a stronger one. This situation can happen because of how energy accumulates: heroes get 1% energy, and titans – 0.5% for every 1% of the maximum health points lost. A weaker team takes more damage, thus accumulating energy faster. The quicker a character gets 1000 energy points, the sooner they can use their first skills. That is why the energy generation speed can directly affect the outcome of a battle. To avoid this situation, you can try upgrading your team even further or changing its composition.
  • I've won a fight in the Arena but lost a battle against the same team in a Guild War
    The Arena and Guild War are two different game modes with their own features. Firstly, all battles in the Arena are automatic, whereas in a Guild War you can manually control your heroes and activate their first skills. Secondly, the animation of characters' first skills varies. In fully automatic battles, where manual combat is not available in any way (e.g., in the Arena), first skills do not stop a fight. In manual combat, even with auto mode turned on (e.g., in a Guild War), animations of the first skills stop a battle entirely. During this pause, skills can still damage opponents. Thus, the results in the Arena and Guild War may vary.
  • I have a question regarding a recent battle
    In this article, you can find answers to frequently asked questions about the combat system: how hero skills work, how energy generation affects battles, how team composition can play a crucial role in combat, and much more! If you still have questions regarding a specific battle, take the following steps to understand what is going on: Read the description of the abilities of each hero who participated in that battle. There are over 200 abilities in the game, and their interaction is usually the key. You can toggle the detailed descriptions of skills in the game settings. Check the active effects from the first artifacts. If damage is too high or too low, most likely, the heroes are under buffs. Artifacts affect the whole team, not only one hero. If a hero has chosen a different target than you expected, pay attention to the skills that can influence target selection. For example, Jorgen's Leper is one such skill. Check if your heroes are under any crowd control effects. You can get more info abo those effects and how to spot them in this article. Try experimenting with hero combinations, paying attention to the strengths and weaknesses of both teams. Well-chosen heroes may sometimes defeat opponents even when outnumbered. If you still have not figured everything out, you can discuss the battle with your guildmates or ask other players for help on our official Discord server.
Foundations of Power

The Foundations of Power event lasts three days. Complete quests to get Titan Skin Stones, Titan Potions, and emeralds!

You can find this event in a separate tab in the Special Events window:

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The event has several quest chains:

  • The Three Elements, where you can receive Titan Skin Stones for logging in to the game daily.

  • The Patron, where you can receive Titan Potions and Titan Skin Stones for reaching certain VIP levels.

  • Titanic Scale, where you can receive emeralds for purchasing emeralds.

  • The Steadfast Maker, where you can receive Titan Skin Stones for spending emeralds.

  • Persistence of the Old Ones, where you can receive Titan Skin Stones for spending energy.

  • The Adept of Progress, where you can receive Titan Skin Stones for completing summons in the Summoning Circle.

  • Rich Deposits, where you can receive Titan Skin Stones for obtaining titanite.

  • Soft Power, where you can receive Titan Skin Stones for opening Outland chests.

  • How to play
    You begin your journey with the tutorial. Starting with the Campaign, you will progress through the game and unlock new mechanics and game modes. You can find beginner's guides on our official YouTube channel. Also, you can always ask other players for advice in the game chat.
  • How to get emeralds
    There are several ways to get emeralds: as a daily login reward; by completing quests; by promoting heroes to a higher rank; by receiving Arena ranking rewards; by completing tasks in special events; by purchasing special offers; in a weekly reward at Asgard's Hall of Fame; as a reward in a Season; by completing tasks from the Free tab on the main screen of the game; at the Emerald Shop. This article provides more detailed information on emeralds and other main resources.
  • How to get energy
    You get one point of energy every six minutes. Energy has a specific maximum value. When you reach it, energy stops accumulating. Initially, the maximum value is 60 points, but for each new team level, the maximum value increases by one, up to 190 at team level 130. In addition, to get energy you can: complete daily Get free energy quests; collect rewards from the Daily Bonus tab; collect some free gifts on our official website; increase your team level (30 points for each new team level); use a special item called Bottled Energy; complete Emerald Waterfalls special event; exchange emeralds. This article provides more detailed information on energy and other main resources.
  • How to get gold
    There are several ways to obtain gold: opening chests in the Tower; completing Campaign missions; completing daily quests; collecting gifts in the Daily Bonus tab; in weekly gifts for participation in the Tournament of the Elements; selling various in-game resources from your Inventory; getting gifts from your Guild Master; completing tasks from special events; using Emerald Exchange. This article provides more detailed information on gold and other main resources.
  • Account ID
    Account ID is a unique number that helps identify you among other players. Note: If you have several characters (game profiles) on different servers, each will have its unique account ID. To find your account ID, click your avatar in the upper-left corner of the main game screen. Here you will see the information about your character, including your account ID.
  • Do you have free gifts?
    Yes, you can get free gifts from our official pages: on the official website if you play on hero-wars.com, in stories of the official Facebook page if you play on Facebook.
  • Main stats
    There are three main stats in the game: strength, intelligence, and agility. Each strength point provides: 40 health points; one point to physical attack if strength is the main stat of the hero. Each intelligence point provides: three points to magic attack; one point to magic defense; one point to physical attack if intelligence is the main stat of the hero. Each agility point provides: two points to physical attack; one point to armor; one point to physical attack if agility is the main stat of the hero.
  • I didn't get x2 in the Dungeon
    You get a double reward for clearing a Dungeon level for the first time: 50 Titan Potions and 2 titanite for a hero level and 2 Soul Stones and 10 titanite for a titan level. If you clear the level again, the reward is 25 Titan Potions and 1 titanite for a hero level and 1 Soul Stone and 5 titanite for a titan level.
  • Some of the in-game items are missing
    Our system ensures that every in-game action is processed and validated by the game server. It guarantees that items don't disappear on their own and can't be lost. If an item is nowhere to be found, it means that it was either used, exchanged, or not there in the first place.
  • I created an item, but it disappeared
    Our system ensures that every in-game action is processed and validated by the game server. It guarantees that items don't disappear on their own and can't be lost. If a piece of equipment is missing, there are three possible scenarios: You might have equipped this item with another hero. Items are not unique and can be used for various heroes. You might have sold this item sold for gold or exchanged it for activity points for your Guild. Crafting in the game is a complex, multi-level system. All higher-tier items are crafted out of lower-tier gear.
  • Letters disappeared from my mailbox!
    Letters are stored in your in-game mailbox for a limited time, usually three days. Afterward, any items they contain are permanently deleted. The expiration date is displayed at the bottom of the letter. Make sure to claim rewards as soon as they arrive in your mailbox. Our Support team cannot restore expired letters and rewards.
  • Offensive behavior in the game chats
    If you do not want to see any messages from a certain player, click their nickname in the chat and press Add to blacklist. If you believe that this player's speech or behavior in the in-game chat violates our Terms of Service, you can also report them to our Support team. Make sure to attach a screenshot of the message and the ID of the player who offended you. Our specialists will conduct an investigation. They cannot disclose the results of the investigation due to user privacy policy.
  • Our Guild Master's offline for a long period of time
    If your Guild Master does not log in to the game for more than 30 days in a row, their title is automatically transferred to an active player with the highest position after the 30-day timer has run out. ​ If the Guild Master logs in, the 30-day timer resets. Another way to transfer the title is to contact that player directly and ask them to transfer it to someone else manually.
  • Totem fragments and Bad Luck Protection
    The totem fragment drop rate is rather low compared to other game entities. Due to this, there is a special feature called Bad Luck Protection. If you spend a certain number ​​of emeralds at the Altar of the Elements, you will receive a guaranteed totem fragment: 1st totem fragment — 4,500 emeralds; 2nd totem fragment — 45,000 emeralds; 3rd totem fragment — 466,667 emeralds; 4th totem fragment — 850,000 emeralds; 5th totem fragment — 1,133,333 emeralds; 6th totem fragment — 1,416,667 emeralds; 7th totem fragment — 1,700,000 emeralds; 8th totem fragment — 1,983,333 emeralds; 9th totem fragment — 2,266,667 emeralds; 10th totem fragment — 2,550,000 emeralds; 11th totem fragment — 2,833,333 emeralds; 12th totem fragment — 3,116,667 emeralds; 13th totem fragment — 3,400,000 emeralds; 14th totem fragment — 3,683,333 emeralds; 15th totem fragment — 3,966,667 emeralds; 16th totem fragment — 4,250,000 emeralds; 17th totem fragment — 4,533,333 emeralds; 18th totem fragment — 4,833,329 emeralds; 19th totem fragment — 5,133,329 emeralds; 20th totem fragment — 5,433,329 emeralds; 21st totem fragment — 5,733,329 emeralds; 22nd totem fragment — 6,033,329 emeralds; 23rd totem fragment — 6,333,329 emeralds; 24th totem fragment — 6,633,329 emeralds; 25th totem fragment — 6,933,329 emeralds; 26th totem fragment — 7,233,329 emeralds; 27th totem fragment — 7,533,329 emeralds; 28th totem fragment — 7,833,329emeralds; 29th totem fragment — 8,133,329 emeralds; 30th totem fragment — 8,433,329 emeralds. Note that when you receive a totem fragment from any other source, you advance to the next step in the Bad Luck Protection system. If you wish to learn how many emeralds you need to spend to reach the next Bad Luck Protection threshold, ask our chatbot, Raymond, for help. To open the chatbot, follow these instructions and then select Gameplay → Totems → Next fragment.
  • Opponents in the Tournament of the Elements have too strong totems
    The Tournament of the Elements matchmaking is based on the power of your five strongest titans, including the power that totems add to them. Note that totem skill power and star rank are not taken into account. Thus, you can meet an opponent with weaker titans but powerful totems and an approximately equal total power score as a result.
  • Bad Luck Protection in Campaign
    Every item has a different drop chance. The rarer the item, the lower the chance. Rarity depends on the color: white, green, blue, purple, orange, and red. All Campaign missions have Bad Luck Protection. This feature guarantees that you have one of each item featured in the mission when using the x10 raid option. The same rule applies for heroic missions where you are guaranteed at least one Soul Stone when raiding x3.
  • Tower difficulty
    The difficulty of the Tower depends on your team level, which you can find under your avatar on the game's main screen. If your heroes are not upgraded up to that level, clearing the Tower might become a challenge.
  • I can't select a hero or a pet in the Tower
    If a hero or a pet is displayed in gray color and you cannot pick them to fight in the Tower, then their level is lower than required. Your heroes and pets have to be at least level 15 to participate in this game mode.
  • My heroes don't get EXP in raids
    When you raid a mission, your heroes do not obtain experience directly. Instead, acquired experience points are converted into EXP Potions that you can find in your Inventory and use to upgrade any hero of your choice.
  • How do I leave an Adventure?
    To leave, open the Adventures tab, click the Log button in the bottom-left corner, and then Leave Adventure.
  • Guild War trophy exchange doesn't work
    You can exchange Gold trophies for Silver and Silver trophies for Bronze, but not vice versa. To make an exchange, visit Guild War Shop.
  • I've received Asgard Crystals, but I can't find them
    Items in the game never disappear on their own. Every single in-game action is processed and validated by the servers. If you cannot find Asgard Crystals, there are two possible scenarios: You have mixed up one type of Asgard Crystals with another, as they look practically the same. You have already used Asgard Crystals.
  • I've attacked a player and won, but my position in the Arena hasn't changed
    If you have attacked a player and won, but your position in the Arena has not changed, it means that while you were choosing a target, they were attacked by another player and lost. Since their position became lower than yours, your ranking did not change.
  • I didn't get the Arena reward at 8 PM
    To receive the reward, you need to attack at least once in the Arena or Grand Arena before 8:00 PM. Successful defenses do not count for issuing the reward.
  • I don't get Arena or Grand Arena Coins for a successful defense
    Each day only the first five successful defenses grant Arena Coins, so you can receive up to 50 Coins. All further defenses are not rewarded. The same rule works for the Grand Arena.
  • I was attacked from a far-away position in the Arena / Grand Arena
    There are two matchmaking ranges in the Arena and Grand Arena: visible and hidden. The visible range includes player positions you can see in the list of suggested opponents. The hidden range is wider than the visible range. It ensures that opponents do not disappear while you are choosing an opponent or heroes to attack. Without this range, you would have to constantly look for a new opponent because positions in the Arena and Grand Arena are dynamic and change quickly. Note: The hidden range allows you to attack an opponent even if they have changed their position while you were selecting your heroes. However, if the new position is outside both the visible and hidden range, you will have to look for a different opponent.
  • I can't get Cleaver / supertitan / totem fragment
    Cleaver, totem fragments, and supertitans are unique and rare rewards. You have a certain chance to get a super prize every time you open а chest or sphere. Neither the number of chests/spheres opened, nor their type (for emeralds or free ones) affects the result. The chance is the same for all players, so it is a matter of luck.
  • Daily Bonus has reset, but I haven't collected all rewards!
    On the first day of each calendar month, the counter of the collected rewards is reset, and you start collecting rewards again from the first day of the month.
  • Guild and Daily quest activity points don't match
    Your Daily quest activity resets at 5:00 AM your local time, and Guild activity resets at 2:00 AM UTC on hero-wars.com and at 05:00 AM UTC on Facebook. If you are playing on hero-wars.com and your local timezone is different from UTC, all activity and titanite earned between 2 AM UTC and 5 AM of your local timezone will not be counted in today's Guild activity. It is counted towards the Guild activities of the previous day. If you are playing on Facebook and your local timezone is different from UTC, all activity and titanite earned between 5 AM UTC and 5 AM of your local timezone will not be counted in today's Guild activity. It is counted towards the Guild activities of the previous day. To avoid this situation, you should neither collect activity and titanite nor upgrade Glyphs during this time period.
  • What's the penalty for leaving a Guild?
    If you quit a Guild, you have to wait for 8 hours before joining a new one. You can spend 25 emeralds to skip the waiting time. If your Guild is in the Gold league, you will not be able to become a Champion until the end of the current week.
  • My Guild has no Guild War on Saturday
    The standard Guild War Season starts on Monday and ends on Friday. On Saturday, only transitional matches take place. In these matches, top Guilds from every league, except Gold one, fight against bottom Guilds from the higher leagues to be promoted to a higher league. If you do not have an opponent on Saturday, it means that you finished the week in the middle of your league.
  • My titans haven't resurrected in the Dungeon
    Titans resurrect with the Dungeon reset at the beginning of a game day, at 5:00 AM your local time zone. If your titans are still dead, then you have already explored the Dungeon today or changed the time zone recently. You will be able to proceed tomorrow. Note that if you use Divination Cards to beat the Dungeon, your titans still take damage as in the standard manual walkthrough.
  • What's the best team/hero?
    All characters in the game are unique. Each battle requires a specific strategy and team composition, and no single team can defeat them all. Try experimenting with different characters depending on your opponent. This article also provides valuable tips on how to build a balanced team.
  • I've lost, though my team has more power than my opponent's
    Sometimes a weaker team can defeat a stronger one. This situation can happen because of how energy accumulates: heroes get 1% energy, and titans – 0.5% for every 1% of the maximum health points lost. A weaker team takes more damage, thus accumulating energy faster. The quicker a character gets 1000 energy points, the sooner they can use their first skills. That is why the energy generation speed can directly affect the outcome of a battle. To avoid this situation, you can try upgrading your team even further or changing its composition.
  • I've won a fight in the Arena but lost a battle against the same team in a Guild War
    The Arena and Guild War are two different game modes with their own features. Firstly, all battles in the Arena are automatic, whereas in a Guild War you can manually control your heroes and activate their first skills. Secondly, the animation of characters' first skills varies. In fully automatic battles, where manual combat is not available in any way (e.g., in the Arena), first skills do not stop a fight. In manual combat, even with auto mode turned on (e.g., in a Guild War), animations of the first skills stop a battle entirely. During this pause, skills can still damage opponents. Thus, the results in the Arena and Guild War may vary.
  • I have a question regarding a recent battle
    In this article, you can find answers to frequently asked questions about the combat system: how hero skills work, how energy generation affects battles, how team composition can play a crucial role in combat, and much more! If you still have questions regarding a specific battle, take the following steps to understand what is going on: Read the description of the abilities of each hero who participated in that battle. There are over 200 abilities in the game, and their interaction is usually the key. You can toggle the detailed descriptions of skills in the game settings. Check the active effects from the first artifacts. If damage is too high or too low, most likely, the heroes are under buffs. Artifacts affect the whole team, not only one hero. If a hero has chosen a different target than you expected, pay attention to the skills that can influence target selection. For example, Jorgen's Leper is one such skill. Check if your heroes are under any crowd control effects. You can get more info abo those effects and how to spot them in this article. Try experimenting with hero combinations, paying attention to the strengths and weaknesses of both teams. Well-chosen heroes may sometimes defeat opponents even when outnumbered. If you still have not figured everything out, you can discuss the battle with your guildmates or ask other players for help on our official Discord server.
Shining Ascension

The Shining Ascension event lasts three days. Complete quests to get resources for upgrading light titans!

You can find this event in a separate tab in the Special Events window:

The event has several quest chains:

  • The Sun Rises, where you can receive Light Particles for logging in to the game daily.

  • The White Insignia, where you can receive Light Particles for reaching certain VIP levels.

  • Parade of Virtues, where you can receive emeralds for getting VIP points.

  • Boundless Wellspring, where you can receive Light Particles for spending emeralds.

  • The High Sun, where you can receive Light Particles for spending energy.

  • Undying Light, where you can receive Light Particles for leveling up titans.

  • Shining Armor, where you can receive Light Particles for leveling up light titan skins.

  • Power of Light, where you can receive Light Particles for completing summons in the Summoning Circle.

  • How to play
    You begin your journey with the tutorial. Starting with the Campaign, you will progress through the game and unlock new mechanics and game modes. You can find beginner's guides on our official YouTube channel. Also, you can always ask other players for advice in the game chat.
  • How to get emeralds
    There are several ways to get emeralds: as a daily login reward; by completing quests; by promoting heroes to a higher rank; by receiving Arena ranking rewards; by completing tasks in special events; by purchasing special offers; in a weekly reward at Asgard's Hall of Fame; as a reward in a Season; by completing tasks from the Free tab on the main screen of the game; at the Emerald Shop. This article provides more detailed information on emeralds and other main resources.
  • How to get energy
    You get one point of energy every six minutes. Energy has a specific maximum value. When you reach it, energy stops accumulating. Initially, the maximum value is 60 points, but for each new team level, the maximum value increases by one, up to 190 at team level 130. In addition, to get energy you can: complete daily Get free energy quests; collect rewards from the Daily Bonus tab; collect some free gifts on our official website; increase your team level (30 points for each new team level); use a special item called Bottled Energy; complete Emerald Waterfalls special event; exchange emeralds. This article provides more detailed information on energy and other main resources.
  • How to get gold
    There are several ways to obtain gold: opening chests in the Tower; completing Campaign missions; completing daily quests; collecting gifts in the Daily Bonus tab; in weekly gifts for participation in the Tournament of the Elements; selling various in-game resources from your Inventory; getting gifts from your Guild Master; completing tasks from special events; using Emerald Exchange. This article provides more detailed information on gold and other main resources.
  • Account ID
    Account ID is a unique number that helps identify you among other players. Note: If you have several characters (game profiles) on different servers, each will have its unique account ID. To find your account ID, click your avatar in the upper-left corner of the main game screen. Here you will see the information about your character, including your account ID.
  • Do you have free gifts?
    Yes, you can get free gifts from our official pages: on the official website if you play on hero-wars.com, in stories of the official Facebook page if you play on Facebook.
  • Main stats
    There are three main stats in the game: strength, intelligence, and agility. Each strength point provides: 40 health points; one point to physical attack if strength is the main stat of the hero. Each intelligence point provides: three points to magic attack; one point to magic defense; one point to physical attack if intelligence is the main stat of the hero. Each agility point provides: two points to physical attack; one point to armor; one point to physical attack if agility is the main stat of the hero.
  • I didn't get x2 in the Dungeon
    You get a double reward for clearing a Dungeon level for the first time: 50 Titan Potions and 2 titanite for a hero level and 2 Soul Stones and 10 titanite for a titan level. If you clear the level again, the reward is 25 Titan Potions and 1 titanite for a hero level and 1 Soul Stone and 5 titanite for a titan level.
  • Some of the in-game items are missing
    Our system ensures that every in-game action is processed and validated by the game server. It guarantees that items don't disappear on their own and can't be lost. If an item is nowhere to be found, it means that it was either used, exchanged, or not there in the first place.
  • I created an item, but it disappeared
    Our system ensures that every in-game action is processed and validated by the game server. It guarantees that items don't disappear on their own and can't be lost. If a piece of equipment is missing, there are three possible scenarios: You might have equipped this item with another hero. Items are not unique and can be used for various heroes. You might have sold this item sold for gold or exchanged it for activity points for your Guild. Crafting in the game is a complex, multi-level system. All higher-tier items are crafted out of lower-tier gear.
  • Letters disappeared from my mailbox!
    Letters are stored in your in-game mailbox for a limited time, usually three days. Afterward, any items they contain are permanently deleted. The expiration date is displayed at the bottom of the letter. Make sure to claim rewards as soon as they arrive in your mailbox. Our Support team cannot restore expired letters and rewards.
  • Offensive behavior in the game chats
    If you do not want to see any messages from a certain player, click their nickname in the chat and press Add to blacklist. If you believe that this player's speech or behavior in the in-game chat violates our Terms of Service, you can also report them to our Support team. Make sure to attach a screenshot of the message and the ID of the player who offended you. Our specialists will conduct an investigation. They cannot disclose the results of the investigation due to user privacy policy.
  • Our Guild Master's offline for a long period of time
    If your Guild Master does not log in to the game for more than 30 days in a row, their title is automatically transferred to an active player with the highest position after the 30-day timer has run out. ​ If the Guild Master logs in, the 30-day timer resets. Another way to transfer the title is to contact that player directly and ask them to transfer it to someone else manually.
  • Totem fragments and Bad Luck Protection
    The totem fragment drop rate is rather low compared to other game entities. Due to this, there is a special feature called Bad Luck Protection. If you spend a certain number ​​of emeralds at the Altar of the Elements, you will receive a guaranteed totem fragment: 1st totem fragment — 4,500 emeralds; 2nd totem fragment — 45,000 emeralds; 3rd totem fragment — 466,667 emeralds; 4th totem fragment — 850,000 emeralds; 5th totem fragment — 1,133,333 emeralds; 6th totem fragment — 1,416,667 emeralds; 7th totem fragment — 1,700,000 emeralds; 8th totem fragment — 1,983,333 emeralds; 9th totem fragment — 2,266,667 emeralds; 10th totem fragment — 2,550,000 emeralds; 11th totem fragment — 2,833,333 emeralds; 12th totem fragment — 3,116,667 emeralds; 13th totem fragment — 3,400,000 emeralds; 14th totem fragment — 3,683,333 emeralds; 15th totem fragment — 3,966,667 emeralds; 16th totem fragment — 4,250,000 emeralds; 17th totem fragment — 4,533,333 emeralds; 18th totem fragment — 4,833,329 emeralds; 19th totem fragment — 5,133,329 emeralds; 20th totem fragment — 5,433,329 emeralds; 21st totem fragment — 5,733,329 emeralds; 22nd totem fragment — 6,033,329 emeralds; 23rd totem fragment — 6,333,329 emeralds; 24th totem fragment — 6,633,329 emeralds; 25th totem fragment — 6,933,329 emeralds; 26th totem fragment — 7,233,329 emeralds; 27th totem fragment — 7,533,329 emeralds; 28th totem fragment — 7,833,329emeralds; 29th totem fragment — 8,133,329 emeralds; 30th totem fragment — 8,433,329 emeralds. Note that when you receive a totem fragment from any other source, you advance to the next step in the Bad Luck Protection system. If you wish to learn how many emeralds you need to spend to reach the next Bad Luck Protection threshold, ask our chatbot, Raymond, for help. To open the chatbot, follow these instructions and then select Gameplay → Totems → Next fragment.
  • Opponents in the Tournament of the Elements have too strong totems
    The Tournament of the Elements matchmaking is based on the power of your five strongest titans, including the power that totems add to them. Note that totem skill power and star rank are not taken into account. Thus, you can meet an opponent with weaker titans but powerful totems and an approximately equal total power score as a result.
  • Bad Luck Protection in Campaign
    Every item has a different drop chance. The rarer the item, the lower the chance. Rarity depends on the color: white, green, blue, purple, orange, and red. All Campaign missions have Bad Luck Protection. This feature guarantees that you have one of each item featured in the mission when using the x10 raid option. The same rule applies for heroic missions where you are guaranteed at least one Soul Stone when raiding x3.
  • Tower difficulty
    The difficulty of the Tower depends on your team level, which you can find under your avatar on the game's main screen. If your heroes are not upgraded up to that level, clearing the Tower might become a challenge.
  • I can't select a hero or a pet in the Tower
    If a hero or a pet is displayed in gray color and you cannot pick them to fight in the Tower, then their level is lower than required. Your heroes and pets have to be at least level 15 to participate in this game mode.
  • My heroes don't get EXP in raids
    When you raid a mission, your heroes do not obtain experience directly. Instead, acquired experience points are converted into EXP Potions that you can find in your Inventory and use to upgrade any hero of your choice.
  • How do I leave an Adventure?
    To leave, open the Adventures tab, click the Log button in the bottom-left corner, and then Leave Adventure.
  • Guild War trophy exchange doesn't work
    You can exchange Gold trophies for Silver and Silver trophies for Bronze, but not vice versa. To make an exchange, visit Guild War Shop.
  • I've received Asgard Crystals, but I can't find them
    Items in the game never disappear on their own. Every single in-game action is processed and validated by the servers. If you cannot find Asgard Crystals, there are two possible scenarios: You have mixed up one type of Asgard Crystals with another, as they look practically the same. You have already used Asgard Crystals.
  • I've attacked a player and won, but my position in the Arena hasn't changed
    If you have attacked a player and won, but your position in the Arena has not changed, it means that while you were choosing a target, they were attacked by another player and lost. Since their position became lower than yours, your ranking did not change.
  • I didn't get the Arena reward at 8 PM
    To receive the reward, you need to attack at least once in the Arena or Grand Arena before 8:00 PM. Successful defenses do not count for issuing the reward.
  • I don't get Arena or Grand Arena Coins for a successful defense
    Each day only the first five successful defenses grant Arena Coins, so you can receive up to 50 Coins. All further defenses are not rewarded. The same rule works for the Grand Arena.
  • I was attacked from a far-away position in the Arena / Grand Arena
    There are two matchmaking ranges in the Arena and Grand Arena: visible and hidden. The visible range includes player positions you can see in the list of suggested opponents. The hidden range is wider than the visible range. It ensures that opponents do not disappear while you are choosing an opponent or heroes to attack. Without this range, you would have to constantly look for a new opponent because positions in the Arena and Grand Arena are dynamic and change quickly. Note: The hidden range allows you to attack an opponent even if they have changed their position while you were selecting your heroes. However, if the new position is outside both the visible and hidden range, you will have to look for a different opponent.
  • I can't get Cleaver / supertitan / totem fragment
    Cleaver, totem fragments, and supertitans are unique and rare rewards. You have a certain chance to get a super prize every time you open а chest or sphere. Neither the number of chests/spheres opened, nor their type (for emeralds or free ones) affects the result. The chance is the same for all players, so it is a matter of luck.
  • Daily Bonus has reset, but I haven't collected all rewards!
    On the first day of each calendar month, the counter of the collected rewards is reset, and you start collecting rewards again from the first day of the month.
  • Guild and Daily quest activity points don't match
    Your Daily quest activity resets at 5:00 AM your local time, and Guild activity resets at 2:00 AM UTC on hero-wars.com and at 05:00 AM UTC on Facebook. If you are playing on hero-wars.com and your local timezone is different from UTC, all activity and titanite earned between 2 AM UTC and 5 AM of your local timezone will not be counted in today's Guild activity. It is counted towards the Guild activities of the previous day. If you are playing on Facebook and your local timezone is different from UTC, all activity and titanite earned between 5 AM UTC and 5 AM of your local timezone will not be counted in today's Guild activity. It is counted towards the Guild activities of the previous day. To avoid this situation, you should neither collect activity and titanite nor upgrade Glyphs during this time period.
  • What's the penalty for leaving a Guild?
    If you quit a Guild, you have to wait for 8 hours before joining a new one. You can spend 25 emeralds to skip the waiting time. If your Guild is in the Gold league, you will not be able to become a Champion until the end of the current week.
  • My Guild has no Guild War on Saturday
    The standard Guild War Season starts on Monday and ends on Friday. On Saturday, only transitional matches take place. In these matches, top Guilds from every league, except Gold one, fight against bottom Guilds from the higher leagues to be promoted to a higher league. If you do not have an opponent on Saturday, it means that you finished the week in the middle of your league.
  • My titans haven't resurrected in the Dungeon
    Titans resurrect with the Dungeon reset at the beginning of a game day, at 5:00 AM your local time zone. If your titans are still dead, then you have already explored the Dungeon today or changed the time zone recently. You will be able to proceed tomorrow. Note that if you use Divination Cards to beat the Dungeon, your titans still take damage as in the standard manual walkthrough.
  • What's the best team/hero?
    All characters in the game are unique. Each battle requires a specific strategy and team composition, and no single team can defeat them all. Try experimenting with different characters depending on your opponent. This article also provides valuable tips on how to build a balanced team.
  • I've lost, though my team has more power than my opponent's
    Sometimes a weaker team can defeat a stronger one. This situation can happen because of how energy accumulates: heroes get 1% energy, and titans – 0.5% for every 1% of the maximum health points lost. A weaker team takes more damage, thus accumulating energy faster. The quicker a character gets 1000 energy points, the sooner they can use their first skills. That is why the energy generation speed can directly affect the outcome of a battle. To avoid this situation, you can try upgrading your team even further or changing its composition.
  • I've won a fight in the Arena but lost a battle against the same team in a Guild War
    The Arena and Guild War are two different game modes with their own features. Firstly, all battles in the Arena are automatic, whereas in a Guild War you can manually control your heroes and activate their first skills. Secondly, the animation of characters' first skills varies. In fully automatic battles, where manual combat is not available in any way (e.g., in the Arena), first skills do not stop a fight. In manual combat, even with auto mode turned on (e.g., in a Guild War), animations of the first skills stop a battle entirely. During this pause, skills can still damage opponents. Thus, the results in the Arena and Guild War may vary.
  • I have a question regarding a recent battle
    In this article, you can find answers to frequently asked questions about the combat system: how hero skills work, how energy generation affects battles, how team composition can play a crucial role in combat, and much more! If you still have questions regarding a specific battle, take the following steps to understand what is going on: Read the description of the abilities of each hero who participated in that battle. There are over 200 abilities in the game, and their interaction is usually the key. You can toggle the detailed descriptions of skills in the game settings. Check the active effects from the first artifacts. If damage is too high or too low, most likely, the heroes are under buffs. Artifacts affect the whole team, not only one hero. If a hero has chosen a different target than you expected, pay attention to the skills that can influence target selection. For example, Jorgen's Leper is one such skill. Check if your heroes are under any crowd control effects. You can get more info abo those effects and how to spot them in this article. Try experimenting with hero combinations, paying attention to the strengths and weaknesses of both teams. Well-chosen heroes may sometimes defeat opponents even when outnumbered. If you still have not figured everything out, you can discuss the battle with your guildmates or ask other players for help on our official Discord server.
Time of the Fearless

The Time of the Fearless event can last one or three days. Complete quests to get energy, gold, Arena Coins, Skin Stone Chests, Outland Coins, Tower Coins, Strength Skin Coins, Intelligence Skin Coins, and Agility Skin Coins.

You can find this event in a separate tab in the Special Events window:

dL52wDlP_edited.jpg

The three-day version of the event has these quest chains:

  • Welcome Guest, where you can receive energy for logging in to the game daily.

  • Special Invitation, where you can receive Skin Stone Chests and Outland Coins for reaching certain VIP levels.

  • Incredible Tenacity, where you can receive Strength Skin Coins and Outland Coins for spending energy.

  • Otherworldly Summons, where you can receive Intelligence Skin Stones and Outland Coins for opening Outland Chests. 

  • Team Morale, where you can receive Agility Skin Stones and Outland Coins for obtaining Hero Soul Stones.

  • Martial Glory, where you can receive gold and Arena Coins for fighting in the Arena and Grand Arena.

  • Halls of the Old Ones, where you can receive gold and Tower Coins for opening chests in the Tower.

  • Triumph of Tenacity, where you can receive Skin Stone Chests and gold for completing quests in the "Time of the Fearless" special event.

The one-day version of the event has these quest chains:

  • Halls of the Old Ones, where you can receive energy for winning Guild Dungeon battles using heroes.

  • Special Invitation, where you can receive Skin Stone Chests and Outland Coins for reaching certain VIP levels.

  • Incredible Tenacity, where you can receive Strength Skin Coins and Outland Coins for spending energy.

  • Martial Glory, where you can receive Strength Skin Coins and Outland Coins for fighting in the Arena and Grand Arena.

  • Team Morale, where you can receive Agility Skin Stones and Outland Coins for obtaining Hero Soul Stones.

  • Triumph of Tenacity, where you can receive Skin Stone chests for completing quests in the "Time of the Fearless" special event.

  • How to play
    You begin your journey with the tutorial. Starting with the Campaign, you will progress through the game and unlock new mechanics and game modes. You can find beginner's guides on our official YouTube channel. Also, you can always ask other players for advice in the game chat.
  • How to get emeralds
    There are several ways to get emeralds: as a daily login reward; by completing quests; by promoting heroes to a higher rank; by receiving Arena ranking rewards; by completing tasks in special events; by purchasing special offers; in a weekly reward at Asgard's Hall of Fame; as a reward in a Season; by completing tasks from the Free tab on the main screen of the game; at the Emerald Shop. This article provides more detailed information on emeralds and other main resources.
  • How to get energy
    You get one point of energy every six minutes. Energy has a specific maximum value. When you reach it, energy stops accumulating. Initially, the maximum value is 60 points, but for each new team level, the maximum value increases by one, up to 190 at team level 130. In addition, to get energy you can: complete daily Get free energy quests; collect rewards from the Daily Bonus tab; collect some free gifts on our official website; increase your team level (30 points for each new team level); use a special item called Bottled Energy; complete Emerald Waterfalls special event; exchange emeralds. This article provides more detailed information on energy and other main resources.
  • How to get gold
    There are several ways to obtain gold: opening chests in the Tower; completing Campaign missions; completing daily quests; collecting gifts in the Daily Bonus tab; in weekly gifts for participation in the Tournament of the Elements; selling various in-game resources from your Inventory; getting gifts from your Guild Master; completing tasks from special events; using Emerald Exchange. This article provides more detailed information on gold and other main resources.
  • Account ID
    Account ID is a unique number that helps identify you among other players. Note: If you have several characters (game profiles) on different servers, each will have its unique account ID. To find your account ID, click your avatar in the upper-left corner of the main game screen. Here you will see the information about your character, including your account ID.
  • Do you have free gifts?
    Yes, you can get free gifts from our official pages: on the official website if you play on hero-wars.com, in stories of the official Facebook page if you play on Facebook.
  • Main stats
    There are three main stats in the game: strength, intelligence, and agility. Each strength point provides: 40 health points; one point to physical attack if strength is the main stat of the hero. Each intelligence point provides: three points to magic attack; one point to magic defense; one point to physical attack if intelligence is the main stat of the hero. Each agility point provides: two points to physical attack; one point to armor; one point to physical attack if agility is the main stat of the hero.
  • I didn't get x2 in the Dungeon
    You get a double reward for clearing a Dungeon level for the first time: 50 Titan Potions and 2 titanite for a hero level and 2 Soul Stones and 10 titanite for a titan level. If you clear the level again, the reward is 25 Titan Potions and 1 titanite for a hero level and 1 Soul Stone and 5 titanite for a titan level.
  • Some of the in-game items are missing
    Our system ensures that every in-game action is processed and validated by the game server. It guarantees that items don't disappear on their own and can't be lost. If an item is nowhere to be found, it means that it was either used, exchanged, or not there in the first place.
  • I created an item, but it disappeared
    Our system ensures that every in-game action is processed and validated by the game server. It guarantees that items don't disappear on their own and can't be lost. If a piece of equipment is missing, there are three possible scenarios: You might have equipped this item with another hero. Items are not unique and can be used for various heroes. You might have sold this item sold for gold or exchanged it for activity points for your Guild. Crafting in the game is a complex, multi-level system. All higher-tier items are crafted out of lower-tier gear.
  • Letters disappeared from my mailbox!
    Letters are stored in your in-game mailbox for a limited time, usually three days. Afterward, any items they contain are permanently deleted. The expiration date is displayed at the bottom of the letter. Make sure to claim rewards as soon as they arrive in your mailbox. Our Support team cannot restore expired letters and rewards.
  • Offensive behavior in the game chats
    If you do not want to see any messages from a certain player, click their nickname in the chat and press Add to blacklist. If you believe that this player's speech or behavior in the in-game chat violates our Terms of Service, you can also report them to our Support team. Make sure to attach a screenshot of the message and the ID of the player who offended you. Our specialists will conduct an investigation. They cannot disclose the results of the investigation due to user privacy policy.
  • Our Guild Master's offline for a long period of time
    If your Guild Master does not log in to the game for more than 30 days in a row, their title is automatically transferred to an active player with the highest position after the 30-day timer has run out. ​ If the Guild Master logs in, the 30-day timer resets. Another way to transfer the title is to contact that player directly and ask them to transfer it to someone else manually.
  • Totem fragments and Bad Luck Protection
    The totem fragment drop rate is rather low compared to other game entities. Due to this, there is a special feature called Bad Luck Protection. If you spend a certain number ​​of emeralds at the Altar of the Elements, you will receive a guaranteed totem fragment: 1st totem fragment — 4,500 emeralds; 2nd totem fragment — 45,000 emeralds; 3rd totem fragment — 466,667 emeralds; 4th totem fragment — 850,000 emeralds; 5th totem fragment — 1,133,333 emeralds; 6th totem fragment — 1,416,667 emeralds; 7th totem fragment — 1,700,000 emeralds; 8th totem fragment — 1,983,333 emeralds; 9th totem fragment — 2,266,667 emeralds; 10th totem fragment — 2,550,000 emeralds; 11th totem fragment — 2,833,333 emeralds; 12th totem fragment — 3,116,667 emeralds; 13th totem fragment — 3,400,000 emeralds; 14th totem fragment — 3,683,333 emeralds; 15th totem fragment — 3,966,667 emeralds; 16th totem fragment — 4,250,000 emeralds; 17th totem fragment — 4,533,333 emeralds; 18th totem fragment — 4,833,329 emeralds; 19th totem fragment — 5,133,329 emeralds; 20th totem fragment — 5,433,329 emeralds; 21st totem fragment — 5,733,329 emeralds; 22nd totem fragment — 6,033,329 emeralds; 23rd totem fragment — 6,333,329 emeralds; 24th totem fragment — 6,633,329 emeralds; 25th totem fragment — 6,933,329 emeralds; 26th totem fragment — 7,233,329 emeralds; 27th totem fragment — 7,533,329 emeralds; 28th totem fragment — 7,833,329emeralds; 29th totem fragment — 8,133,329 emeralds; 30th totem fragment — 8,433,329 emeralds. Note that when you receive a totem fragment from any other source, you advance to the next step in the Bad Luck Protection system. If you wish to learn how many emeralds you need to spend to reach the next Bad Luck Protection threshold, ask our chatbot, Raymond, for help. To open the chatbot, follow these instructions and then select Gameplay → Totems → Next fragment.
  • Opponents in the Tournament of the Elements have too strong totems
    The Tournament of the Elements matchmaking is based on the power of your five strongest titans, including the power that totems add to them. Note that totem skill power and star rank are not taken into account. Thus, you can meet an opponent with weaker titans but powerful totems and an approximately equal total power score as a result.
  • Bad Luck Protection in Campaign
    Every item has a different drop chance. The rarer the item, the lower the chance. Rarity depends on the color: white, green, blue, purple, orange, and red. All Campaign missions have Bad Luck Protection. This feature guarantees that you have one of each item featured in the mission when using the x10 raid option. The same rule applies for heroic missions where you are guaranteed at least one Soul Stone when raiding x3.
  • Tower difficulty
    The difficulty of the Tower depends on your team level, which you can find under your avatar on the game's main screen. If your heroes are not upgraded up to that level, clearing the Tower might become a challenge.
  • I can't select a hero or a pet in the Tower
    If a hero or a pet is displayed in gray color and you cannot pick them to fight in the Tower, then their level is lower than required. Your heroes and pets have to be at least level 15 to participate in this game mode.
  • My heroes don't get EXP in raids
    When you raid a mission, your heroes do not obtain experience directly. Instead, acquired experience points are converted into EXP Potions that you can find in your Inventory and use to upgrade any hero of your choice.
  • How do I leave an Adventure?
    To leave, open the Adventures tab, click the Log button in the bottom-left corner, and then Leave Adventure.
  • Guild War trophy exchange doesn't work
    You can exchange Gold trophies for Silver and Silver trophies for Bronze, but not vice versa. To make an exchange, visit Guild War Shop.
  • I've received Asgard Crystals, but I can't find them
    Items in the game never disappear on their own. Every single in-game action is processed and validated by the servers. If you cannot find Asgard Crystals, there are two possible scenarios: You have mixed up one type of Asgard Crystals with another, as they look practically the same. You have already used Asgard Crystals.
  • I've attacked a player and won, but my position in the Arena hasn't changed
    If you have attacked a player and won, but your position in the Arena has not changed, it means that while you were choosing a target, they were attacked by another player and lost. Since their position became lower than yours, your ranking did not change.
  • I didn't get the Arena reward at 8 PM
    To receive the reward, you need to attack at least once in the Arena or Grand Arena before 8:00 PM. Successful defenses do not count for issuing the reward.
  • I don't get Arena or Grand Arena Coins for a successful defense
    Each day only the first five successful defenses grant Arena Coins, so you can receive up to 50 Coins. All further defenses are not rewarded. The same rule works for the Grand Arena.
  • I was attacked from a far-away position in the Arena / Grand Arena
    There are two matchmaking ranges in the Arena and Grand Arena: visible and hidden. The visible range includes player positions you can see in the list of suggested opponents. The hidden range is wider than the visible range. It ensures that opponents do not disappear while you are choosing an opponent or heroes to attack. Without this range, you would have to constantly look for a new opponent because positions in the Arena and Grand Arena are dynamic and change quickly. Note: The hidden range allows you to attack an opponent even if they have changed their position while you were selecting your heroes. However, if the new position is outside both the visible and hidden range, you will have to look for a different opponent.
  • I can't get Cleaver / supertitan / totem fragment
    Cleaver, totem fragments, and supertitans are unique and rare rewards. You have a certain chance to get a super prize every time you open а chest or sphere. Neither the number of chests/spheres opened, nor their type (for emeralds or free ones) affects the result. The chance is the same for all players, so it is a matter of luck.
  • Daily Bonus has reset, but I haven't collected all rewards!
    On the first day of each calendar month, the counter of the collected rewards is reset, and you start collecting rewards again from the first day of the month.
  • Guild and Daily quest activity points don't match
    Your Daily quest activity resets at 5:00 AM your local time, and Guild activity resets at 2:00 AM UTC on hero-wars.com and at 05:00 AM UTC on Facebook. If you are playing on hero-wars.com and your local timezone is different from UTC, all activity and titanite earned between 2 AM UTC and 5 AM of your local timezone will not be counted in today's Guild activity. It is counted towards the Guild activities of the previous day. If you are playing on Facebook and your local timezone is different from UTC, all activity and titanite earned between 5 AM UTC and 5 AM of your local timezone will not be counted in today's Guild activity. It is counted towards the Guild activities of the previous day. To avoid this situation, you should neither collect activity and titanite nor upgrade Glyphs during this time period.
  • What's the penalty for leaving a Guild?
    If you quit a Guild, you have to wait for 8 hours before joining a new one. You can spend 25 emeralds to skip the waiting time. If your Guild is in the Gold league, you will not be able to become a Champion until the end of the current week.
  • My Guild has no Guild War on Saturday
    The standard Guild War Season starts on Monday and ends on Friday. On Saturday, only transitional matches take place. In these matches, top Guilds from every league, except Gold one, fight against bottom Guilds from the higher leagues to be promoted to a higher league. If you do not have an opponent on Saturday, it means that you finished the week in the middle of your league.
  • My titans haven't resurrected in the Dungeon
    Titans resurrect with the Dungeon reset at the beginning of a game day, at 5:00 AM your local time zone. If your titans are still dead, then you have already explored the Dungeon today or changed the time zone recently. You will be able to proceed tomorrow. Note that if you use Divination Cards to beat the Dungeon, your titans still take damage as in the standard manual walkthrough.
  • What's the best team/hero?
    All characters in the game are unique. Each battle requires a specific strategy and team composition, and no single team can defeat them all. Try experimenting with different characters depending on your opponent. This article also provides valuable tips on how to build a balanced team.
  • I've lost, though my team has more power than my opponent's
    Sometimes a weaker team can defeat a stronger one. This situation can happen because of how energy accumulates: heroes get 1% energy, and titans – 0.5% for every 1% of the maximum health points lost. A weaker team takes more damage, thus accumulating energy faster. The quicker a character gets 1000 energy points, the sooner they can use their first skills. That is why the energy generation speed can directly affect the outcome of a battle. To avoid this situation, you can try upgrading your team even further or changing its composition.
  • I've won a fight in the Arena but lost a battle against the same team in a Guild War
    The Arena and Guild War are two different game modes with their own features. Firstly, all battles in the Arena are automatic, whereas in a Guild War you can manually control your heroes and activate their first skills. Secondly, the animation of characters' first skills varies. In fully automatic battles, where manual combat is not available in any way (e.g., in the Arena), first skills do not stop a fight. In manual combat, even with auto mode turned on (e.g., in a Guild War), animations of the first skills stop a battle entirely. During this pause, skills can still damage opponents. Thus, the results in the Arena and Guild War may vary.
  • I have a question regarding a recent battle
    In this article, you can find answers to frequently asked questions about the combat system: how hero skills work, how energy generation affects battles, how team composition can play a crucial role in combat, and much more! If you still have questions regarding a specific battle, take the following steps to understand what is going on: Read the description of the abilities of each hero who participated in that battle. There are over 200 abilities in the game, and their interaction is usually the key. You can toggle the detailed descriptions of skills in the game settings. Check the active effects from the first artifacts. If damage is too high or too low, most likely, the heroes are under buffs. Artifacts affect the whole team, not only one hero. If a hero has chosen a different target than you expected, pay attention to the skills that can influence target selection. For example, Jorgen's Leper is one such skill. Check if your heroes are under any crowd control effects. You can get more info abo those effects and how to spot them in this article. Try experimenting with hero combinations, paying attention to the strengths and weaknesses of both teams. Well-chosen heroes may sometimes defeat opponents even when outnumbered. If you still have not figured everything out, you can discuss the battle with your guildmates or ask other players for help on our official Discord server.
Color of the Night

The Color of the Night event lasts three days. Complete quests to get resources for upgrading dark titans!

You can find this event in a separate tab in the Special Events window:

color.jpg

The event has several quest chains:

  • The Footsteps of Darkness, where you can receive Dark Particles for logging in to the game daily.

  • Power of Darkness, where you can receive Dark Particles for reaching certain VIP levels.

  • The Black Wealth, where you can receive emeralds for getting VIP points.

  • Gifts of Darkness, where you can receive Dark Particles for spending emeralds.

  • Black Might, where you can receive Dark Particles for spending energy.

  • Dark Vestments, where you can receive Dark Particles for leveling up titans.

  • The Embodiment of Darkness, where you can receive Dark Particles for leveling up dark titan skins.

  • Lore of the Shadows, where you can receive Dark Particles for completing summons in the Summoning Circle.

  • How to play
    You begin your journey with the tutorial. Starting with the Campaign, you will progress through the game and unlock new mechanics and game modes. You can find beginner's guides on our official YouTube channel. Also, you can always ask other players for advice in the game chat.
  • How to get emeralds
    There are several ways to get emeralds: as a daily login reward; by completing quests; by promoting heroes to a higher rank; by receiving Arena ranking rewards; by completing tasks in special events; by purchasing special offers; in a weekly reward at Asgard's Hall of Fame; as a reward in a Season; by completing tasks from the Free tab on the main screen of the game; at the Emerald Shop. This article provides more detailed information on emeralds and other main resources.
  • How to get energy
    You get one point of energy every six minutes. Energy has a specific maximum value. When you reach it, energy stops accumulating. Initially, the maximum value is 60 points, but for each new team level, the maximum value increases by one, up to 190 at team level 130. In addition, to get energy you can: complete daily Get free energy quests; collect rewards from the Daily Bonus tab; collect some free gifts on our official website; increase your team level (30 points for each new team level); use a special item called Bottled Energy; complete Emerald Waterfalls special event; exchange emeralds. This article provides more detailed information on energy and other main resources.
  • How to get gold
    There are several ways to obtain gold: opening chests in the Tower; completing Campaign missions; completing daily quests; collecting gifts in the Daily Bonus tab; in weekly gifts for participation in the Tournament of the Elements; selling various in-game resources from your Inventory; getting gifts from your Guild Master; completing tasks from special events; using Emerald Exchange. This article provides more detailed information on gold and other main resources.
  • Account ID
    Account ID is a unique number that helps identify you among other players. Note: If you have several characters (game profiles) on different servers, each will have its unique account ID. To find your account ID, click your avatar in the upper-left corner of the main game screen. Here you will see the information about your character, including your account ID.
  • Do you have free gifts?
    Yes, you can get free gifts from our official pages: on the official website if you play on hero-wars.com, in stories of the official Facebook page if you play on Facebook.
  • Main stats
    There are three main stats in the game: strength, intelligence, and agility. Each strength point provides: 40 health points; one point to physical attack if strength is the main stat of the hero. Each intelligence point provides: three points to magic attack; one point to magic defense; one point to physical attack if intelligence is the main stat of the hero. Each agility point provides: two points to physical attack; one point to armor; one point to physical attack if agility is the main stat of the hero.
  • I didn't get x2 in the Dungeon
    You get a double reward for clearing a Dungeon level for the first time: 50 Titan Potions and 2 titanite for a hero level and 2 Soul Stones and 10 titanite for a titan level. If you clear the level again, the reward is 25 Titan Potions and 1 titanite for a hero level and 1 Soul Stone and 5 titanite for a titan level.
  • Some of the in-game items are missing
    Our system ensures that every in-game action is processed and validated by the game server. It guarantees that items don't disappear on their own and can't be lost. If an item is nowhere to be found, it means that it was either used, exchanged, or not there in the first place.
  • I created an item, but it disappeared
    Our system ensures that every in-game action is processed and validated by the game server. It guarantees that items don't disappear on their own and can't be lost. If a piece of equipment is missing, there are three possible scenarios: You might have equipped this item with another hero. Items are not unique and can be used for various heroes. You might have sold this item sold for gold or exchanged it for activity points for your Guild. Crafting in the game is a complex, multi-level system. All higher-tier items are crafted out of lower-tier gear.
  • Letters disappeared from my mailbox!
    Letters are stored in your in-game mailbox for a limited time, usually three days. Afterward, any items they contain are permanently deleted. The expiration date is displayed at the bottom of the letter. Make sure to claim rewards as soon as they arrive in your mailbox. Our Support team cannot restore expired letters and rewards.
  • Offensive behavior in the game chats
    If you do not want to see any messages from a certain player, click their nickname in the chat and press Add to blacklist. If you believe that this player's speech or behavior in the in-game chat violates our Terms of Service, you can also report them to our Support team. Make sure to attach a screenshot of the message and the ID of the player who offended you. Our specialists will conduct an investigation. They cannot disclose the results of the investigation due to user privacy policy.
  • Our Guild Master's offline for a long period of time
    If your Guild Master does not log in to the game for more than 30 days in a row, their title is automatically transferred to an active player with the highest position after the 30-day timer has run out. ​ If the Guild Master logs in, the 30-day timer resets. Another way to transfer the title is to contact that player directly and ask them to transfer it to someone else manually.
  • Totem fragments and Bad Luck Protection
    The totem fragment drop rate is rather low compared to other game entities. Due to this, there is a special feature called Bad Luck Protection. If you spend a certain number ​​of emeralds at the Altar of the Elements, you will receive a guaranteed totem fragment: 1st totem fragment — 4,500 emeralds; 2nd totem fragment — 45,000 emeralds; 3rd totem fragment — 466,667 emeralds; 4th totem fragment — 850,000 emeralds; 5th totem fragment — 1,133,333 emeralds; 6th totem fragment — 1,416,667 emeralds; 7th totem fragment — 1,700,000 emeralds; 8th totem fragment — 1,983,333 emeralds; 9th totem fragment — 2,266,667 emeralds; 10th totem fragment — 2,550,000 emeralds; 11th totem fragment — 2,833,333 emeralds; 12th totem fragment — 3,116,667 emeralds; 13th totem fragment — 3,400,000 emeralds; 14th totem fragment — 3,683,333 emeralds; 15th totem fragment — 3,966,667 emeralds; 16th totem fragment — 4,250,000 emeralds; 17th totem fragment — 4,533,333 emeralds; 18th totem fragment — 4,833,329 emeralds; 19th totem fragment — 5,133,329 emeralds; 20th totem fragment — 5,433,329 emeralds; 21st totem fragment — 5,733,329 emeralds; 22nd totem fragment — 6,033,329 emeralds; 23rd totem fragment — 6,333,329 emeralds; 24th totem fragment — 6,633,329 emeralds; 25th totem fragment — 6,933,329 emeralds; 26th totem fragment — 7,233,329 emeralds; 27th totem fragment — 7,533,329 emeralds; 28th totem fragment — 7,833,329emeralds; 29th totem fragment — 8,133,329 emeralds; 30th totem fragment — 8,433,329 emeralds. Note that when you receive a totem fragment from any other source, you advance to the next step in the Bad Luck Protection system. If you wish to learn how many emeralds you need to spend to reach the next Bad Luck Protection threshold, ask our chatbot, Raymond, for help. To open the chatbot, follow these instructions and then select Gameplay → Totems → Next fragment.
  • Opponents in the Tournament of the Elements have too strong totems
    The Tournament of the Elements matchmaking is based on the power of your five strongest titans, including the power that totems add to them. Note that totem skill power and star rank are not taken into account. Thus, you can meet an opponent with weaker titans but powerful totems and an approximately equal total power score as a result.
  • Bad Luck Protection in Campaign
    Every item has a different drop chance. The rarer the item, the lower the chance. Rarity depends on the color: white, green, blue, purple, orange, and red. All Campaign missions have Bad Luck Protection. This feature guarantees that you have one of each item featured in the mission when using the x10 raid option. The same rule applies for heroic missions where you are guaranteed at least one Soul Stone when raiding x3.
  • Tower difficulty
    The difficulty of the Tower depends on your team level, which you can find under your avatar on the game's main screen. If your heroes are not upgraded up to that level, clearing the Tower might become a challenge.
  • I can't select a hero or a pet in the Tower
    If a hero or a pet is displayed in gray color and you cannot pick them to fight in the Tower, then their level is lower than required. Your heroes and pets have to be at least level 15 to participate in this game mode.
  • My heroes don't get EXP in raids
    When you raid a mission, your heroes do not obtain experience directly. Instead, acquired experience points are converted into EXP Potions that you can find in your Inventory and use to upgrade any hero of your choice.
  • How do I leave an Adventure?
    To leave, open the Adventures tab, click the Log button in the bottom-left corner, and then Leave Adventure.
  • Guild War trophy exchange doesn't work
    You can exchange Gold trophies for Silver and Silver trophies for Bronze, but not vice versa. To make an exchange, visit Guild War Shop.
  • I've received Asgard Crystals, but I can't find them
    Items in the game never disappear on their own. Every single in-game action is processed and validated by the servers. If you cannot find Asgard Crystals, there are two possible scenarios: You have mixed up one type of Asgard Crystals with another, as they look practically the same. You have already used Asgard Crystals.
  • I've attacked a player and won, but my position in the Arena hasn't changed
    If you have attacked a player and won, but your position in the Arena has not changed, it means that while you were choosing a target, they were attacked by another player and lost. Since their position became lower than yours, your ranking did not change.
  • I didn't get the Arena reward at 8 PM
    To receive the reward, you need to attack at least once in the Arena or Grand Arena before 8:00 PM. Successful defenses do not count for issuing the reward.
  • I don't get Arena or Grand Arena Coins for a successful defense
    Each day only the first five successful defenses grant Arena Coins, so you can receive up to 50 Coins. All further defenses are not rewarded. The same rule works for the Grand Arena.
  • I was attacked from a far-away position in the Arena / Grand Arena
    There are two matchmaking ranges in the Arena and Grand Arena: visible and hidden. The visible range includes player positions you can see in the list of suggested opponents. The hidden range is wider than the visible range. It ensures that opponents do not disappear while you are choosing an opponent or heroes to attack. Without this range, you would have to constantly look for a new opponent because positions in the Arena and Grand Arena are dynamic and change quickly. Note: The hidden range allows you to attack an opponent even if they have changed their position while you were selecting your heroes. However, if the new position is outside both the visible and hidden range, you will have to look for a different opponent.
  • I can't get Cleaver / supertitan / totem fragment
    Cleaver, totem fragments, and supertitans are unique and rare rewards. You have a certain chance to get a super prize every time you open а chest or sphere. Neither the number of chests/spheres opened, nor their type (for emeralds or free ones) affects the result. The chance is the same for all players, so it is a matter of luck.
  • Daily Bonus has reset, but I haven't collected all rewards!
    On the first day of each calendar month, the counter of the collected rewards is reset, and you start collecting rewards again from the first day of the month.
  • Guild and Daily quest activity points don't match
    Your Daily quest activity resets at 5:00 AM your local time, and Guild activity resets at 2:00 AM UTC on hero-wars.com and at 05:00 AM UTC on Facebook. If you are playing on hero-wars.com and your local timezone is different from UTC, all activity and titanite earned between 2 AM UTC and 5 AM of your local timezone will not be counted in today's Guild activity. It is counted towards the Guild activities of the previous day. If you are playing on Facebook and your local timezone is different from UTC, all activity and titanite earned between 5 AM UTC and 5 AM of your local timezone will not be counted in today's Guild activity. It is counted towards the Guild activities of the previous day. To avoid this situation, you should neither collect activity and titanite nor upgrade Glyphs during this time period.
  • What's the penalty for leaving a Guild?
    If you quit a Guild, you have to wait for 8 hours before joining a new one. You can spend 25 emeralds to skip the waiting time. If your Guild is in the Gold league, you will not be able to become a Champion until the end of the current week.
  • My Guild has no Guild War on Saturday
    The standard Guild War Season starts on Monday and ends on Friday. On Saturday, only transitional matches take place. In these matches, top Guilds from every league, except Gold one, fight against bottom Guilds from the higher leagues to be promoted to a higher league. If you do not have an opponent on Saturday, it means that you finished the week in the middle of your league.
  • My titans haven't resurrected in the Dungeon
    Titans resurrect with the Dungeon reset at the beginning of a game day, at 5:00 AM your local time zone. If your titans are still dead, then you have already explored the Dungeon today or changed the time zone recently. You will be able to proceed tomorrow. Note that if you use Divination Cards to beat the Dungeon, your titans still take damage as in the standard manual walkthrough.
  • What's the best team/hero?
    All characters in the game are unique. Each battle requires a specific strategy and team composition, and no single team can defeat them all. Try experimenting with different characters depending on your opponent. This article also provides valuable tips on how to build a balanced team.
  • I've lost, though my team has more power than my opponent's
    Sometimes a weaker team can defeat a stronger one. This situation can happen because of how energy accumulates: heroes get 1% energy, and titans – 0.5% for every 1% of the maximum health points lost. A weaker team takes more damage, thus accumulating energy faster. The quicker a character gets 1000 energy points, the sooner they can use their first skills. That is why the energy generation speed can directly affect the outcome of a battle. To avoid this situation, you can try upgrading your team even further or changing its composition.
  • I've won a fight in the Arena but lost a battle against the same team in a Guild War
    The Arena and Guild War are two different game modes with their own features. Firstly, all battles in the Arena are automatic, whereas in a Guild War you can manually control your heroes and activate their first skills. Secondly, the animation of characters' first skills varies. In fully automatic battles, where manual combat is not available in any way (e.g., in the Arena), first skills do not stop a fight. In manual combat, even with auto mode turned on (e.g., in a Guild War), animations of the first skills stop a battle entirely. During this pause, skills can still damage opponents. Thus, the results in the Arena and Guild War may vary.
  • I have a question regarding a recent battle
    In this article, you can find answers to frequently asked questions about the combat system: how hero skills work, how energy generation affects battles, how team composition can play a crucial role in combat, and much more! If you still have questions regarding a specific battle, take the following steps to understand what is going on: Read the description of the abilities of each hero who participated in that battle. There are over 200 abilities in the game, and their interaction is usually the key. You can toggle the detailed descriptions of skills in the game settings. Check the active effects from the first artifacts. If damage is too high or too low, most likely, the heroes are under buffs. Artifacts affect the whole team, not only one hero. If a hero has chosen a different target than you expected, pay attention to the skills that can influence target selection. For example, Jorgen's Leper is one such skill. Check if your heroes are under any crowd control effects. You can get more info abo those effects and how to spot them in this article. Try experimenting with hero combinations, paying attention to the strengths and weaknesses of both teams. Well-chosen heroes may sometimes defeat opponents even when outnumbered. If you still have not figured everything out, you can discuss the battle with your guildmates or ask other players for help on our official Discord server.
A Portal Anomaly

A Portal Anomaly event lasts three days. Complete quests to get resources for pet upgrades: Chaos Particles, Pet Potions, Pet Summoning Eggs, and Portal Charges!

 

You can find this event in a separate tab in the Special Events window:

pet_anomaly_edited.jpg

The event has several quest chains:

  • Gates of Chaos, where you can receive Chaos Particles for reaching certain VIP levels.

  • The Spring of Elements, where you can receive Pet Potions and Chaos Particles for spending emeralds.

  • The Ritual of Absolute Triumph, where you can receive Chaos Particles for completing quests of the event "A Portal Anomaly".

  • Anomalous Activity, where you can receive Portal Charges for logging in to the game daily.

  • The Endless Adventure, where you can receive Portal Charges and Pet Summoning Eggs for opening Adventure chests.

  • The Legendary Patrons, where you can receive Pet Potions and Chaos Particles for opening Pet Summoning Eggs.

  • How to play
    You begin your journey with the tutorial. Starting with the Campaign, you will progress through the game and unlock new mechanics and game modes. You can find beginner's guides on our official YouTube channel. Also, you can always ask other players for advice in the game chat.
  • How to get emeralds
    There are several ways to get emeralds: as a daily login reward; by completing quests; by promoting heroes to a higher rank; by receiving Arena ranking rewards; by completing tasks in special events; by purchasing special offers; in a weekly reward at Asgard's Hall of Fame; as a reward in a Season; by completing tasks from the Free tab on the main screen of the game; at the Emerald Shop. This article provides more detailed information on emeralds and other main resources.
  • How to get energy
    You get one point of energy every six minutes. Energy has a specific maximum value. When you reach it, energy stops accumulating. Initially, the maximum value is 60 points, but for each new team level, the maximum value increases by one, up to 190 at team level 130. In addition, to get energy you can: complete daily Get free energy quests; collect rewards from the Daily Bonus tab; collect some free gifts on our official website; increase your team level (30 points for each new team level); use a special item called Bottled Energy; complete Emerald Waterfalls special event; exchange emeralds. This article provides more detailed information on energy and other main resources.
  • How to get gold
    There are several ways to obtain gold: opening chests in the Tower; completing Campaign missions; completing daily quests; collecting gifts in the Daily Bonus tab; in weekly gifts for participation in the Tournament of the Elements; selling various in-game resources from your Inventory; getting gifts from your Guild Master; completing tasks from special events; using Emerald Exchange. This article provides more detailed information on gold and other main resources.
  • Account ID
    Account ID is a unique number that helps identify you among other players. Note: If you have several characters (game profiles) on different servers, each will have its unique account ID. To find your account ID, click your avatar in the upper-left corner of the main game screen. Here you will see the information about your character, including your account ID.
  • Do you have free gifts?
    Yes, you can get free gifts from our official pages: on the official website if you play on hero-wars.com, in stories of the official Facebook page if you play on Facebook.
  • Main stats
    There are three main stats in the game: strength, intelligence, and agility. Each strength point provides: 40 health points; one point to physical attack if strength is the main stat of the hero. Each intelligence point provides: three points to magic attack; one point to magic defense; one point to physical attack if intelligence is the main stat of the hero. Each agility point provides: two points to physical attack; one point to armor; one point to physical attack if agility is the main stat of the hero.
  • I didn't get x2 in the Dungeon
    You get a double reward for clearing a Dungeon level for the first time: 50 Titan Potions and 2 titanite for a hero level and 2 Soul Stones and 10 titanite for a titan level. If you clear the level again, the reward is 25 Titan Potions and 1 titanite for a hero level and 1 Soul Stone and 5 titanite for a titan level.
  • Some of the in-game items are missing
    Our system ensures that every in-game action is processed and validated by the game server. It guarantees that items don't disappear on their own and can't be lost. If an item is nowhere to be found, it means that it was either used, exchanged, or not there in the first place.
  • I created an item, but it disappeared
    Our system ensures that every in-game action is processed and validated by the game server. It guarantees that items don't disappear on their own and can't be lost. If a piece of equipment is missing, there are three possible scenarios: You might have equipped this item with another hero. Items are not unique and can be used for various heroes. You might have sold this item sold for gold or exchanged it for activity points for your Guild. Crafting in the game is a complex, multi-level system. All higher-tier items are crafted out of lower-tier gear.
  • Letters disappeared from my mailbox!
    Letters are stored in your in-game mailbox for a limited time, usually three days. Afterward, any items they contain are permanently deleted. The expiration date is displayed at the bottom of the letter. Make sure to claim rewards as soon as they arrive in your mailbox. Our Support team cannot restore expired letters and rewards.
  • Offensive behavior in the game chats
    If you do not want to see any messages from a certain player, click their nickname in the chat and press Add to blacklist. If you believe that this player's speech or behavior in the in-game chat violates our Terms of Service, you can also report them to our Support team. Make sure to attach a screenshot of the message and the ID of the player who offended you. Our specialists will conduct an investigation. They cannot disclose the results of the investigation due to user privacy policy.
  • Our Guild Master's offline for a long period of time
    If your Guild Master does not log in to the game for more than 30 days in a row, their title is automatically transferred to an active player with the highest position after the 30-day timer has run out. ​ If the Guild Master logs in, the 30-day timer resets. Another way to transfer the title is to contact that player directly and ask them to transfer it to someone else manually.
  • Totem fragments and Bad Luck Protection
    The totem fragment drop rate is rather low compared to other game entities. Due to this, there is a special feature called Bad Luck Protection. If you spend a certain number ​​of emeralds at the Altar of the Elements, you will receive a guaranteed totem fragment: 1st totem fragment — 4,500 emeralds; 2nd totem fragment — 45,000 emeralds; 3rd totem fragment — 466,667 emeralds; 4th totem fragment — 850,000 emeralds; 5th totem fragment — 1,133,333 emeralds; 6th totem fragment — 1,416,667 emeralds; 7th totem fragment — 1,700,000 emeralds; 8th totem fragment — 1,983,333 emeralds; 9th totem fragment — 2,266,667 emeralds; 10th totem fragment — 2,550,000 emeralds; 11th totem fragment — 2,833,333 emeralds; 12th totem fragment — 3,116,667 emeralds; 13th totem fragment — 3,400,000 emeralds; 14th totem fragment — 3,683,333 emeralds; 15th totem fragment — 3,966,667 emeralds; 16th totem fragment — 4,250,000 emeralds; 17th totem fragment — 4,533,333 emeralds; 18th totem fragment — 4,833,329 emeralds; 19th totem fragment — 5,133,329 emeralds; 20th totem fragment — 5,433,329 emeralds; 21st totem fragment — 5,733,329 emeralds; 22nd totem fragment — 6,033,329 emeralds; 23rd totem fragment — 6,333,329 emeralds; 24th totem fragment — 6,633,329 emeralds; 25th totem fragment — 6,933,329 emeralds; 26th totem fragment — 7,233,329 emeralds; 27th totem fragment — 7,533,329 emeralds; 28th totem fragment — 7,833,329emeralds; 29th totem fragment — 8,133,329 emeralds; 30th totem fragment — 8,433,329 emeralds. Note that when you receive a totem fragment from any other source, you advance to the next step in the Bad Luck Protection system. If you wish to learn how many emeralds you need to spend to reach the next Bad Luck Protection threshold, ask our chatbot, Raymond, for help. To open the chatbot, follow these instructions and then select Gameplay → Totems → Next fragment.
  • Opponents in the Tournament of the Elements have too strong totems
    The Tournament of the Elements matchmaking is based on the power of your five strongest titans, including the power that totems add to them. Note that totem skill power and star rank are not taken into account. Thus, you can meet an opponent with weaker titans but powerful totems and an approximately equal total power score as a result.
  • Bad Luck Protection in Campaign
    Every item has a different drop chance. The rarer the item, the lower the chance. Rarity depends on the color: white, green, blue, purple, orange, and red. All Campaign missions have Bad Luck Protection. This feature guarantees that you have one of each item featured in the mission when using the x10 raid option. The same rule applies for heroic missions where you are guaranteed at least one Soul Stone when raiding x3.
  • Tower difficulty
    The difficulty of the Tower depends on your team level, which you can find under your avatar on the game's main screen. If your heroes are not upgraded up to that level, clearing the Tower might become a challenge.
  • I can't select a hero or a pet in the Tower
    If a hero or a pet is displayed in gray color and you cannot pick them to fight in the Tower, then their level is lower than required. Your heroes and pets have to be at least level 15 to participate in this game mode.
  • My heroes don't get EXP in raids
    When you raid a mission, your heroes do not obtain experience directly. Instead, acquired experience points are converted into EXP Potions that you can find in your Inventory and use to upgrade any hero of your choice.
  • How do I leave an Adventure?
    To leave, open the Adventures tab, click the Log button in the bottom-left corner, and then Leave Adventure.
  • Guild War trophy exchange doesn't work
    You can exchange Gold trophies for Silver and Silver trophies for Bronze, but not vice versa. To make an exchange, visit Guild War Shop.
  • I've received Asgard Crystals, but I can't find them
    Items in the game never disappear on their own. Every single in-game action is processed and validated by the servers. If you cannot find Asgard Crystals, there are two possible scenarios: You have mixed up one type of Asgard Crystals with another, as they look practically the same. You have already used Asgard Crystals.
  • I've attacked a player and won, but my position in the Arena hasn't changed
    If you have attacked a player and won, but your position in the Arena has not changed, it means that while you were choosing a target, they were attacked by another player and lost. Since their position became lower than yours, your ranking did not change.
  • I didn't get the Arena reward at 8 PM
    To receive the reward, you need to attack at least once in the Arena or Grand Arena before 8:00 PM. Successful defenses do not count for issuing the reward.
  • I don't get Arena or Grand Arena Coins for a successful defense
    Each day only the first five successful defenses grant Arena Coins, so you can receive up to 50 Coins. All further defenses are not rewarded. The same rule works for the Grand Arena.
  • I was attacked from a far-away position in the Arena / Grand Arena
    There are two matchmaking ranges in the Arena and Grand Arena: visible and hidden. The visible range includes player positions you can see in the list of suggested opponents. The hidden range is wider than the visible range. It ensures that opponents do not disappear while you are choosing an opponent or heroes to attack. Without this range, you would have to constantly look for a new opponent because positions in the Arena and Grand Arena are dynamic and change quickly. Note: The hidden range allows you to attack an opponent even if they have changed their position while you were selecting your heroes. However, if the new position is outside both the visible and hidden range, you will have to look for a different opponent.
  • I can't get Cleaver / supertitan / totem fragment
    Cleaver, totem fragments, and supertitans are unique and rare rewards. You have a certain chance to get a super prize every time you open а chest or sphere. Neither the number of chests/spheres opened, nor their type (for emeralds or free ones) affects the result. The chance is the same for all players, so it is a matter of luck.
  • Daily Bonus has reset, but I haven't collected all rewards!
    On the first day of each calendar month, the counter of the collected rewards is reset, and you start collecting rewards again from the first day of the month.
  • Guild and Daily quest activity points don't match
    Your Daily quest activity resets at 5:00 AM your local time, and Guild activity resets at 2:00 AM UTC on hero-wars.com and at 05:00 AM UTC on Facebook. If you are playing on hero-wars.com and your local timezone is different from UTC, all activity and titanite earned between 2 AM UTC and 5 AM of your local timezone will not be counted in today's Guild activity. It is counted towards the Guild activities of the previous day. If you are playing on Facebook and your local timezone is different from UTC, all activity and titanite earned between 5 AM UTC and 5 AM of your local timezone will not be counted in today's Guild activity. It is counted towards the Guild activities of the previous day. To avoid this situation, you should neither collect activity and titanite nor upgrade Glyphs during this time period.
  • What's the penalty for leaving a Guild?
    If you quit a Guild, you have to wait for 8 hours before joining a new one. You can spend 25 emeralds to skip the waiting time. If your Guild is in the Gold league, you will not be able to become a Champion until the end of the current week.
  • My Guild has no Guild War on Saturday
    The standard Guild War Season starts on Monday and ends on Friday. On Saturday, only transitional matches take place. In these matches, top Guilds from every league, except Gold one, fight against bottom Guilds from the higher leagues to be promoted to a higher league. If you do not have an opponent on Saturday, it means that you finished the week in the middle of your league.
  • My titans haven't resurrected in the Dungeon
    Titans resurrect with the Dungeon reset at the beginning of a game day, at 5:00 AM your local time zone. If your titans are still dead, then you have already explored the Dungeon today or changed the time zone recently. You will be able to proceed tomorrow. Note that if you use Divination Cards to beat the Dungeon, your titans still take damage as in the standard manual walkthrough.
  • What's the best team/hero?
    All characters in the game are unique. Each battle requires a specific strategy and team composition, and no single team can defeat them all. Try experimenting with different characters depending on your opponent. This article also provides valuable tips on how to build a balanced team.
  • I've lost, though my team has more power than my opponent's
    Sometimes a weaker team can defeat a stronger one. This situation can happen because of how energy accumulates: heroes get 1% energy, and titans – 0.5% for every 1% of the maximum health points lost. A weaker team takes more damage, thus accumulating energy faster. The quicker a character gets 1000 energy points, the sooner they can use their first skills. That is why the energy generation speed can directly affect the outcome of a battle. To avoid this situation, you can try upgrading your team even further or changing its composition.
  • I've won a fight in the Arena but lost a battle against the same team in a Guild War
    The Arena and Guild War are two different game modes with their own features. Firstly, all battles in the Arena are automatic, whereas in a Guild War you can manually control your heroes and activate their first skills. Secondly, the animation of characters' first skills varies. In fully automatic battles, where manual combat is not available in any way (e.g., in the Arena), first skills do not stop a fight. In manual combat, even with auto mode turned on (e.g., in a Guild War), animations of the first skills stop a battle entirely. During this pause, skills can still damage opponents. Thus, the results in the Arena and Guild War may vary.
  • I have a question regarding a recent battle
    In this article, you can find answers to frequently asked questions about the combat system: how hero skills work, how energy generation affects battles, how team composition can play a crucial role in combat, and much more! If you still have questions regarding a specific battle, take the following steps to understand what is going on: Read the description of the abilities of each hero who participated in that battle. There are over 200 abilities in the game, and their interaction is usually the key. You can toggle the detailed descriptions of skills in the game settings. Check the active effects from the first artifacts. If damage is too high or too low, most likely, the heroes are under buffs. Artifacts affect the whole team, not only one hero. If a hero has chosen a different target than you expected, pay attention to the skills that can influence target selection. For example, Jorgen's Leper is one such skill. Check if your heroes are under any crowd control effects. You can get more info abo those effects and how to spot them in this article. Try experimenting with hero combinations, paying attention to the strengths and weaknesses of both teams. Well-chosen heroes may sometimes defeat opponents even when outnumbered. If you still have not figured everything out, you can discuss the battle with your guildmates or ask other players for help on our official Discord server.
Elemental Synergy

The Elemental Synergy event is available at team level 60 and lasts three days. Complete quests to get resources for upgrading Titan Artifacts!

You can find this event in a separate tab in the Special Events window:

elemental_synergy_edited.jpg

The event has several quest chains:

  • The Paragon of Stability, where you can receive Ancient Titan Artifact Chests for logging in to the game daily.

  • Stairs of Might, where you can receive gold and Elemental Tournament Certificates for reaching certain VIP levels.

  • Control of the Elements, where you can receive Artifact Seal Chests for spending emeralds.

  • Seal of Tenacity, where you can receive Ancient Artifact Chests for completing Elemental Synergy quests.

  • Unstoppable, where you can receive Ancient Titan Artifact Chests for spending energy.

  • Otherworldly Summons, where you can receive Ancient Titan Artifact Chests for opening Outland Chests.

  • Faithful Guardians, where you can receive Ancient Titan Artifact Chests for obtaining Hero Soul Stones.

  • The Steadfast Maker, where you can receive Ancient Titan Artifact Chests for opening Titan Artifact Chests.

  • How to play
    You begin your journey with the tutorial. Starting with the Campaign, you will progress through the game and unlock new mechanics and game modes. You can find beginner's guides on our official YouTube channel. Also, you can always ask other players for advice in the game chat.
  • How to get emeralds
    There are several ways to get emeralds: as a daily login reward; by completing quests; by promoting heroes to a higher rank; by receiving Arena ranking rewards; by completing tasks in special events; by purchasing special offers; in a weekly reward at Asgard's Hall of Fame; as a reward in a Season; by completing tasks from the Free tab on the main screen of the game; at the Emerald Shop. This article provides more detailed information on emeralds and other main resources.
  • How to get energy
    You get one point of energy every six minutes. Energy has a specific maximum value. When you reach it, energy stops accumulating. Initially, the maximum value is 60 points, but for each new team level, the maximum value increases by one, up to 190 at team level 130. In addition, to get energy you can: complete daily Get free energy quests; collect rewards from the Daily Bonus tab; collect some free gifts on our official website; increase your team level (30 points for each new team level); use a special item called Bottled Energy; complete Emerald Waterfalls special event; exchange emeralds. This article provides more detailed information on energy and other main resources.
  • How to get gold
    There are several ways to obtain gold: opening chests in the Tower; completing Campaign missions; completing daily quests; collecting gifts in the Daily Bonus tab; in weekly gifts for participation in the Tournament of the Elements; selling various in-game resources from your Inventory; getting gifts from your Guild Master; completing tasks from special events; using Emerald Exchange. This article provides more detailed information on gold and other main resources.
  • Account ID
    Account ID is a unique number that helps identify you among other players. Note: If you have several characters (game profiles) on different servers, each will have its unique account ID. To find your account ID, click your avatar in the upper-left corner of the main game screen. Here you will see the information about your character, including your account ID.
  • Do you have free gifts?
    Yes, you can get free gifts from our official pages: on the official website if you play on hero-wars.com, in stories of the official Facebook page if you play on Facebook.
  • Main stats
    There are three main stats in the game: strength, intelligence, and agility. Each strength point provides: 40 health points; one point to physical attack if strength is the main stat of the hero. Each intelligence point provides: three points to magic attack; one point to magic defense; one point to physical attack if intelligence is the main stat of the hero. Each agility point provides: two points to physical attack; one point to armor; one point to physical attack if agility is the main stat of the hero.
  • I didn't get x2 in the Dungeon
    You get a double reward for clearing a Dungeon level for the first time: 50 Titan Potions and 2 titanite for a hero level and 2 Soul Stones and 10 titanite for a titan level. If you clear the level again, the reward is 25 Titan Potions and 1 titanite for a hero level and 1 Soul Stone and 5 titanite for a titan level.
  • Some of the in-game items are missing
    Our system ensures that every in-game action is processed and validated by the game server. It guarantees that items don't disappear on their own and can't be lost. If an item is nowhere to be found, it means that it was either used, exchanged, or not there in the first place.
  • I created an item, but it disappeared
    Our system ensures that every in-game action is processed and validated by the game server. It guarantees that items don't disappear on their own and can't be lost. If a piece of equipment is missing, there are three possible scenarios: You might have equipped this item with another hero. Items are not unique and can be used for various heroes. You might have sold this item sold for gold or exchanged it for activity points for your Guild. Crafting in the game is a complex, multi-level system. All higher-tier items are crafted out of lower-tier gear.
  • Letters disappeared from my mailbox!
    Letters are stored in your in-game mailbox for a limited time, usually three days. Afterward, any items they contain are permanently deleted. The expiration date is displayed at the bottom of the letter. Make sure to claim rewards as soon as they arrive in your mailbox. Our Support team cannot restore expired letters and rewards.
  • Offensive behavior in the game chats
    If you do not want to see any messages from a certain player, click their nickname in the chat and press Add to blacklist. If you believe that this player's speech or behavior in the in-game chat violates our Terms of Service, you can also report them to our Support team. Make sure to attach a screenshot of the message and the ID of the player who offended you. Our specialists will conduct an investigation. They cannot disclose the results of the investigation due to user privacy policy.
  • Our Guild Master's offline for a long period of time
    If your Guild Master does not log in to the game for more than 30 days in a row, their title is automatically transferred to an active player with the highest position after the 30-day timer has run out. ​ If the Guild Master logs in, the 30-day timer resets. Another way to transfer the title is to contact that player directly and ask them to transfer it to someone else manually.
  • Totem fragments and Bad Luck Protection
    The totem fragment drop rate is rather low compared to other game entities. Due to this, there is a special feature called Bad Luck Protection. If you spend a certain number ​​of emeralds at the Altar of the Elements, you will receive a guaranteed totem fragment: 1st totem fragment — 4,500 emeralds; 2nd totem fragment — 45,000 emeralds; 3rd totem fragment — 466,667 emeralds; 4th totem fragment — 850,000 emeralds; 5th totem fragment — 1,133,333 emeralds; 6th totem fragment — 1,416,667 emeralds; 7th totem fragment — 1,700,000 emeralds; 8th totem fragment — 1,983,333 emeralds; 9th totem fragment — 2,266,667 emeralds; 10th totem fragment — 2,550,000 emeralds; 11th totem fragment — 2,833,333 emeralds; 12th totem fragment — 3,116,667 emeralds; 13th totem fragment — 3,400,000 emeralds; 14th totem fragment — 3,683,333 emeralds; 15th totem fragment — 3,966,667 emeralds; 16th totem fragment — 4,250,000 emeralds; 17th totem fragment — 4,533,333 emeralds; 18th totem fragment — 4,833,329 emeralds; 19th totem fragment — 5,133,329 emeralds; 20th totem fragment — 5,433,329 emeralds; 21st totem fragment — 5,733,329 emeralds; 22nd totem fragment — 6,033,329 emeralds; 23rd totem fragment — 6,333,329 emeralds; 24th totem fragment — 6,633,329 emeralds; 25th totem fragment — 6,933,329 emeralds; 26th totem fragment — 7,233,329 emeralds; 27th totem fragment — 7,533,329 emeralds; 28th totem fragment — 7,833,329emeralds; 29th totem fragment — 8,133,329 emeralds; 30th totem fragment — 8,433,329 emeralds. Note that when you receive a totem fragment from any other source, you advance to the next step in the Bad Luck Protection system. If you wish to learn how many emeralds you need to spend to reach the next Bad Luck Protection threshold, ask our chatbot, Raymond, for help. To open the chatbot, follow these instructions and then select Gameplay → Totems → Next fragment.
  • Opponents in the Tournament of the Elements have too strong totems
    The Tournament of the Elements matchmaking is based on the power of your five strongest titans, including the power that totems add to them. Note that totem skill power and star rank are not taken into account. Thus, you can meet an opponent with weaker titans but powerful totems and an approximately equal total power score as a result.
  • Bad Luck Protection in Campaign
    Every item has a different drop chance. The rarer the item, the lower the chance. Rarity depends on the color: white, green, blue, purple, orange, and red. All Campaign missions have Bad Luck Protection. This feature guarantees that you have one of each item featured in the mission when using the x10 raid option. The same rule applies for heroic missions where you are guaranteed at least one Soul Stone when raiding x3.
  • Tower difficulty
    The difficulty of the Tower depends on your team level, which you can find under your avatar on the game's main screen. If your heroes are not upgraded up to that level, clearing the Tower might become a challenge.
  • I can't select a hero or a pet in the Tower
    If a hero or a pet is displayed in gray color and you cannot pick them to fight in the Tower, then their level is lower than required. Your heroes and pets have to be at least level 15 to participate in this game mode.
  • My heroes don't get EXP in raids
    When you raid a mission, your heroes do not obtain experience directly. Instead, acquired experience points are converted into EXP Potions that you can find in your Inventory and use to upgrade any hero of your choice.
  • How do I leave an Adventure?
    To leave, open the Adventures tab, click the Log button in the bottom-left corner, and then Leave Adventure.
  • Guild War trophy exchange doesn't work
    You can exchange Gold trophies for Silver and Silver trophies for Bronze, but not vice versa. To make an exchange, visit Guild War Shop.
  • I've received Asgard Crystals, but I can't find them
    Items in the game never disappear on their own. Every single in-game action is processed and validated by the servers. If you cannot find Asgard Crystals, there are two possible scenarios: You have mixed up one type of Asgard Crystals with another, as they look practically the same. You have already used Asgard Crystals.
  • I've attacked a player and won, but my position in the Arena hasn't changed
    If you have attacked a player and won, but your position in the Arena has not changed, it means that while you were choosing a target, they were attacked by another player and lost. Since their position became lower than yours, your ranking did not change.
  • I didn't get the Arena reward at 8 PM
    To receive the reward, you need to attack at least once in the Arena or Grand Arena before 8:00 PM. Successful defenses do not count for issuing the reward.
  • I don't get Arena or Grand Arena Coins for a successful defense
    Each day only the first five successful defenses grant Arena Coins, so you can receive up to 50 Coins. All further defenses are not rewarded. The same rule works for the Grand Arena.
  • I was attacked from a far-away position in the Arena / Grand Arena
    There are two matchmaking ranges in the Arena and Grand Arena: visible and hidden. The visible range includes player positions you can see in the list of suggested opponents. The hidden range is wider than the visible range. It ensures that opponents do not disappear while you are choosing an opponent or heroes to attack. Without this range, you would have to constantly look for a new opponent because positions in the Arena and Grand Arena are dynamic and change quickly. Note: The hidden range allows you to attack an opponent even if they have changed their position while you were selecting your heroes. However, if the new position is outside both the visible and hidden range, you will have to look for a different opponent.
  • I can't get Cleaver / supertitan / totem fragment
    Cleaver, totem fragments, and supertitans are unique and rare rewards. You have a certain chance to get a super prize every time you open а chest or sphere. Neither the number of chests/spheres opened, nor their type (for emeralds or free ones) affects the result. The chance is the same for all players, so it is a matter of luck.
  • Daily Bonus has reset, but I haven't collected all rewards!
    On the first day of each calendar month, the counter of the collected rewards is reset, and you start collecting rewards again from the first day of the month.
  • Guild and Daily quest activity points don't match
    Your Daily quest activity resets at 5:00 AM your local time, and Guild activity resets at 2:00 AM UTC on hero-wars.com and at 05:00 AM UTC on Facebook. If you are playing on hero-wars.com and your local timezone is different from UTC, all activity and titanite earned between 2 AM UTC and 5 AM of your local timezone will not be counted in today's Guild activity. It is counted towards the Guild activities of the previous day. If you are playing on Facebook and your local timezone is different from UTC, all activity and titanite earned between 5 AM UTC and 5 AM of your local timezone will not be counted in today's Guild activity. It is counted towards the Guild activities of the previous day. To avoid this situation, you should neither collect activity and titanite nor upgrade Glyphs during this time period.
  • What's the penalty for leaving a Guild?
    If you quit a Guild, you have to wait for 8 hours before joining a new one. You can spend 25 emeralds to skip the waiting time. If your Guild is in the Gold league, you will not be able to become a Champion until the end of the current week.
  • My Guild has no Guild War on Saturday
    The standard Guild War Season starts on Monday and ends on Friday. On Saturday, only transitional matches take place. In these matches, top Guilds from every league, except Gold one, fight against bottom Guilds from the higher leagues to be promoted to a higher league. If you do not have an opponent on Saturday, it means that you finished the week in the middle of your league.
  • My titans haven't resurrected in the Dungeon
    Titans resurrect with the Dungeon reset at the beginning of a game day, at 5:00 AM your local time zone. If your titans are still dead, then you have already explored the Dungeon today or changed the time zone recently. You will be able to proceed tomorrow. Note that if you use Divination Cards to beat the Dungeon, your titans still take damage as in the standard manual walkthrough.
  • What's the best team/hero?
    All characters in the game are unique. Each battle requires a specific strategy and team composition, and no single team can defeat them all. Try experimenting with different characters depending on your opponent. This article also provides valuable tips on how to build a balanced team.
  • I've lost, though my team has more power than my opponent's
    Sometimes a weaker team can defeat a stronger one. This situation can happen because of how energy accumulates: heroes get 1% energy, and titans – 0.5% for every 1% of the maximum health points lost. A weaker team takes more damage, thus accumulating energy faster. The quicker a character gets 1000 energy points, the sooner they can use their first skills. That is why the energy generation speed can directly affect the outcome of a battle. To avoid this situation, you can try upgrading your team even further or changing its composition.
  • I've won a fight in the Arena but lost a battle against the same team in a Guild War
    The Arena and Guild War are two different game modes with their own features. Firstly, all battles in the Arena are automatic, whereas in a Guild War you can manually control your heroes and activate their first skills. Secondly, the animation of characters' first skills varies. In fully automatic battles, where manual combat is not available in any way (e.g., in the Arena), first skills do not stop a fight. In manual combat, even with auto mode turned on (e.g., in a Guild War), animations of the first skills stop a battle entirely. During this pause, skills can still damage opponents. Thus, the results in the Arena and Guild War may vary.
  • I have a question regarding a recent battle
    In this article, you can find answers to frequently asked questions about the combat system: how hero skills work, how energy generation affects battles, how team composition can play a crucial role in combat, and much more! If you still have questions regarding a specific battle, take the following steps to understand what is going on: Read the description of the abilities of each hero who participated in that battle. There are over 200 abilities in the game, and their interaction is usually the key. You can toggle the detailed descriptions of skills in the game settings. Check the active effects from the first artifacts. If damage is too high or too low, most likely, the heroes are under buffs. Artifacts affect the whole team, not only one hero. If a hero has chosen a different target than you expected, pay attention to the skills that can influence target selection. For example, Jorgen's Leper is one such skill. Check if your heroes are under any crowd control effects. You can get more info abo those effects and how to spot them in this article. Try experimenting with hero combinations, paying attention to the strengths and weaknesses of both teams. Well-chosen heroes may sometimes defeat opponents even when outnumbered. If you still have not figured everything out, you can discuss the battle with your guildmates or ask other players for help on our official Discord server.
Legacy of the Great

The Legacy of the Great Ones event lasts three days.

 

When you complete tasks of the Legacy of the Great Ones event, you earn Event Points. They go to your reward progress automatically as soon as you complete a task, and you also receive the Quest complete! notification at the top of the game screen.

You can find this event in a separate tab in the Special Events window:

OEdEHGXcwV_edited.jpg

The event has several quest chains:

  • Level up any artifact.

  • Get VIP points.

  • Spend emeralds.

  • Spend energy.

  • Open the Artifact Chest.

  • How to play
    You begin your journey with the tutorial. Starting with the Campaign, you will progress through the game and unlock new mechanics and game modes. You can find beginner's guides on our official YouTube channel. Also, you can always ask other players for advice in the game chat.
  • How to get emeralds
    There are several ways to get emeralds: as a daily login reward; by completing quests; by promoting heroes to a higher rank; by receiving Arena ranking rewards; by completing tasks in special events; by purchasing special offers; in a weekly reward at Asgard's Hall of Fame; as a reward in a Season; by completing tasks from the Free tab on the main screen of the game; at the Emerald Shop. This article provides more detailed information on emeralds and other main resources.
  • How to get energy
    You get one point of energy every six minutes. Energy has a specific maximum value. When you reach it, energy stops accumulating. Initially, the maximum value is 60 points, but for each new team level, the maximum value increases by one, up to 190 at team level 130. In addition, to get energy you can: complete daily Get free energy quests; collect rewards from the Daily Bonus tab; collect some free gifts on our official website; increase your team level (30 points for each new team level); use a special item called Bottled Energy; complete Emerald Waterfalls special event; exchange emeralds. This article provides more detailed information on energy and other main resources.
  • How to get gold
    There are several ways to obtain gold: opening chests in the Tower; completing Campaign missions; completing daily quests; collecting gifts in the Daily Bonus tab; in weekly gifts for participation in the Tournament of the Elements; selling various in-game resources from your Inventory; getting gifts from your Guild Master; completing tasks from special events; using Emerald Exchange. This article provides more detailed information on gold and other main resources.
  • Account ID
    Account ID is a unique number that helps identify you among other players. Note: If you have several characters (game profiles) on different servers, each will have its unique account ID. To find your account ID, click your avatar in the upper-left corner of the main game screen. Here you will see the information about your character, including your account ID.
  • Do you have free gifts?
    Yes, you can get free gifts from our official pages: on the official website if you play on hero-wars.com, in stories of the official Facebook page if you play on Facebook.
  • Main stats
    There are three main stats in the game: strength, intelligence, and agility. Each strength point provides: 40 health points; one point to physical attack if strength is the main stat of the hero. Each intelligence point provides: three points to magic attack; one point to magic defense; one point to physical attack if intelligence is the main stat of the hero. Each agility point provides: two points to physical attack; one point to armor; one point to physical attack if agility is the main stat of the hero.
  • I didn't get x2 in the Dungeon
    You get a double reward for clearing a Dungeon level for the first time: 50 Titan Potions and 2 titanite for a hero level and 2 Soul Stones and 10 titanite for a titan level. If you clear the level again, the reward is 25 Titan Potions and 1 titanite for a hero level and 1 Soul Stone and 5 titanite for a titan level.
  • Some of the in-game items are missing
    Our system ensures that every in-game action is processed and validated by the game server. It guarantees that items don't disappear on their own and can't be lost. If an item is nowhere to be found, it means that it was either used, exchanged, or not there in the first place.
  • I created an item, but it disappeared
    Our system ensures that every in-game action is processed and validated by the game server. It guarantees that items don't disappear on their own and can't be lost. If a piece of equipment is missing, there are three possible scenarios: You might have equipped this item with another hero. Items are not unique and can be used for various heroes. You might have sold this item sold for gold or exchanged it for activity points for your Guild. Crafting in the game is a complex, multi-level system. All higher-tier items are crafted out of lower-tier gear.
  • Letters disappeared from my mailbox!
    Letters are stored in your in-game mailbox for a limited time, usually three days. Afterward, any items they contain are permanently deleted. The expiration date is displayed at the bottom of the letter. Make sure to claim rewards as soon as they arrive in your mailbox. Our Support team cannot restore expired letters and rewards.
  • Offensive behavior in the game chats
    If you do not want to see any messages from a certain player, click their nickname in the chat and press Add to blacklist. If you believe that this player's speech or behavior in the in-game chat violates our Terms of Service, you can also report them to our Support team. Make sure to attach a screenshot of the message and the ID of the player who offended you. Our specialists will conduct an investigation. They cannot disclose the results of the investigation due to user privacy policy.
  • Our Guild Master's offline for a long period of time
    If your Guild Master does not log in to the game for more than 30 days in a row, their title is automatically transferred to an active player with the highest position after the 30-day timer has run out. ​ If the Guild Master logs in, the 30-day timer resets. Another way to transfer the title is to contact that player directly and ask them to transfer it to someone else manually.
  • Totem fragments and Bad Luck Protection
    The totem fragment drop rate is rather low compared to other game entities. Due to this, there is a special feature called Bad Luck Protection. If you spend a certain number ​​of emeralds at the Altar of the Elements, you will receive a guaranteed totem fragment: 1st totem fragment — 4,500 emeralds; 2nd totem fragment — 45,000 emeralds; 3rd totem fragment — 466,667 emeralds; 4th totem fragment — 850,000 emeralds; 5th totem fragment — 1,133,333 emeralds; 6th totem fragment — 1,416,667 emeralds; 7th totem fragment — 1,700,000 emeralds; 8th totem fragment — 1,983,333 emeralds; 9th totem fragment — 2,266,667 emeralds; 10th totem fragment — 2,550,000 emeralds; 11th totem fragment — 2,833,333 emeralds; 12th totem fragment — 3,116,667 emeralds; 13th totem fragment — 3,400,000 emeralds; 14th totem fragment — 3,683,333 emeralds; 15th totem fragment — 3,966,667 emeralds; 16th totem fragment — 4,250,000 emeralds; 17th totem fragment — 4,533,333 emeralds; 18th totem fragment — 4,833,329 emeralds; 19th totem fragment — 5,133,329 emeralds; 20th totem fragment — 5,433,329 emeralds; 21st totem fragment — 5,733,329 emeralds; 22nd totem fragment — 6,033,329 emeralds; 23rd totem fragment — 6,333,329 emeralds; 24th totem fragment — 6,633,329 emeralds; 25th totem fragment — 6,933,329 emeralds; 26th totem fragment — 7,233,329 emeralds; 27th totem fragment — 7,533,329 emeralds; 28th totem fragment — 7,833,329emeralds; 29th totem fragment — 8,133,329 emeralds; 30th totem fragment — 8,433,329 emeralds. Note that when you receive a totem fragment from any other source, you advance to the next step in the Bad Luck Protection system. If you wish to learn how many emeralds you need to spend to reach the next Bad Luck Protection threshold, ask our chatbot, Raymond, for help. To open the chatbot, follow these instructions and then select Gameplay → Totems → Next fragment.
  • Opponents in the Tournament of the Elements have too strong totems
    The Tournament of the Elements matchmaking is based on the power of your five strongest titans, including the power that totems add to them. Note that totem skill power and star rank are not taken into account. Thus, you can meet an opponent with weaker titans but powerful totems and an approximately equal total power score as a result.
  • Bad Luck Protection in Campaign
    Every item has a different drop chance. The rarer the item, the lower the chance. Rarity depends on the color: white, green, blue, purple, orange, and red. All Campaign missions have Bad Luck Protection. This feature guarantees that you have one of each item featured in the mission when using the x10 raid option. The same rule applies for heroic missions where you are guaranteed at least one Soul Stone when raiding x3.
  • Tower difficulty
    The difficulty of the Tower depends on your team level, which you can find under your avatar on the game's main screen. If your heroes are not upgraded up to that level, clearing the Tower might become a challenge.
  • I can't select a hero or a pet in the Tower
    If a hero or a pet is displayed in gray color and you cannot pick them to fight in the Tower, then their level is lower than required. Your heroes and pets have to be at least level 15 to participate in this game mode.
  • My heroes don't get EXP in raids
    When you raid a mission, your heroes do not obtain experience directly. Instead, acquired experience points are converted into EXP Potions that you can find in your Inventory and use to upgrade any hero of your choice.
  • How do I leave an Adventure?
    To leave, open the Adventures tab, click the Log button in the bottom-left corner, and then Leave Adventure.
  • Guild War trophy exchange doesn't work
    You can exchange Gold trophies for Silver and Silver trophies for Bronze, but not vice versa. To make an exchange, visit Guild War Shop.
  • I've received Asgard Crystals, but I can't find them
    Items in the game never disappear on their own. Every single in-game action is processed and validated by the servers. If you cannot find Asgard Crystals, there are two possible scenarios: You have mixed up one type of Asgard Crystals with another, as they look practically the same. You have already used Asgard Crystals.
  • I've attacked a player and won, but my position in the Arena hasn't changed
    If you have attacked a player and won, but your position in the Arena has not changed, it means that while you were choosing a target, they were attacked by another player and lost. Since their position became lower than yours, your ranking did not change.
  • I didn't get the Arena reward at 8 PM
    To receive the reward, you need to attack at least once in the Arena or Grand Arena before 8:00 PM. Successful defenses do not count for issuing the reward.
  • I don't get Arena or Grand Arena Coins for a successful defense
    Each day only the first five successful defenses grant Arena Coins, so you can receive up to 50 Coins. All further defenses are not rewarded. The same rule works for the Grand Arena.
  • I was attacked from a far-away position in the Arena / Grand Arena
    There are two matchmaking ranges in the Arena and Grand Arena: visible and hidden. The visible range includes player positions you can see in the list of suggested opponents. The hidden range is wider than the visible range. It ensures that opponents do not disappear while you are choosing an opponent or heroes to attack. Without this range, you would have to constantly look for a new opponent because positions in the Arena and Grand Arena are dynamic and change quickly. Note: The hidden range allows you to attack an opponent even if they have changed their position while you were selecting your heroes. However, if the new position is outside both the visible and hidden range, you will have to look for a different opponent.
  • I can't get Cleaver / supertitan / totem fragment
    Cleaver, totem fragments, and supertitans are unique and rare rewards. You have a certain chance to get a super prize every time you open а chest or sphere. Neither the number of chests/spheres opened, nor their type (for emeralds or free ones) affects the result. The chance is the same for all players, so it is a matter of luck.
  • Daily Bonus has reset, but I haven't collected all rewards!
    On the first day of each calendar month, the counter of the collected rewards is reset, and you start collecting rewards again from the first day of the month.
  • Guild and Daily quest activity points don't match
    Your Daily quest activity resets at 5:00 AM your local time, and Guild activity resets at 2:00 AM UTC on hero-wars.com and at 05:00 AM UTC on Facebook. If you are playing on hero-wars.com and your local timezone is different from UTC, all activity and titanite earned between 2 AM UTC and 5 AM of your local timezone will not be counted in today's Guild activity. It is counted towards the Guild activities of the previous day. If you are playing on Facebook and your local timezone is different from UTC, all activity and titanite earned between 5 AM UTC and 5 AM of your local timezone will not be counted in today's Guild activity. It is counted towards the Guild activities of the previous day. To avoid this situation, you should neither collect activity and titanite nor upgrade Glyphs during this time period.
  • What's the penalty for leaving a Guild?
    If you quit a Guild, you have to wait for 8 hours before joining a new one. You can spend 25 emeralds to skip the waiting time. If your Guild is in the Gold league, you will not be able to become a Champion until the end of the current week.
  • My Guild has no Guild War on Saturday
    The standard Guild War Season starts on Monday and ends on Friday. On Saturday, only transitional matches take place. In these matches, top Guilds from every league, except Gold one, fight against bottom Guilds from the higher leagues to be promoted to a higher league. If you do not have an opponent on Saturday, it means that you finished the week in the middle of your league.
  • My titans haven't resurrected in the Dungeon
    Titans resurrect with the Dungeon reset at the beginning of a game day, at 5:00 AM your local time zone. If your titans are still dead, then you have already explored the Dungeon today or changed the time zone recently. You will be able to proceed tomorrow. Note that if you use Divination Cards to beat the Dungeon, your titans still take damage as in the standard manual walkthrough.
  • What's the best team/hero?
    All characters in the game are unique. Each battle requires a specific strategy and team composition, and no single team can defeat them all. Try experimenting with different characters depending on your opponent. This article also provides valuable tips on how to build a balanced team.
  • I've lost, though my team has more power than my opponent's
    Sometimes a weaker team can defeat a stronger one. This situation can happen because of how energy accumulates: heroes get 1% energy, and titans – 0.5% for every 1% of the maximum health points lost. A weaker team takes more damage, thus accumulating energy faster. The quicker a character gets 1000 energy points, the sooner they can use their first skills. That is why the energy generation speed can directly affect the outcome of a battle. To avoid this situation, you can try upgrading your team even further or changing its composition.
  • I've won a fight in the Arena but lost a battle against the same team in a Guild War
    The Arena and Guild War are two different game modes with their own features. Firstly, all battles in the Arena are automatic, whereas in a Guild War you can manually control your heroes and activate their first skills. Secondly, the animation of characters' first skills varies. In fully automatic battles, where manual combat is not available in any way (e.g., in the Arena), first skills do not stop a fight. In manual combat, even with auto mode turned on (e.g., in a Guild War), animations of the first skills stop a battle entirely. During this pause, skills can still damage opponents. Thus, the results in the Arena and Guild War may vary.
  • I have a question regarding a recent battle
    In this article, you can find answers to frequently asked questions about the combat system: how hero skills work, how energy generation affects battles, how team composition can play a crucial role in combat, and much more! If you still have questions regarding a specific battle, take the following steps to understand what is going on: Read the description of the abilities of each hero who participated in that battle. There are over 200 abilities in the game, and their interaction is usually the key. You can toggle the detailed descriptions of skills in the game settings. Check the active effects from the first artifacts. If damage is too high or too low, most likely, the heroes are under buffs. Artifacts affect the whole team, not only one hero. If a hero has chosen a different target than you expected, pay attention to the skills that can influence target selection. For example, Jorgen's Leper is one such skill. Check if your heroes are under any crowd control effects. You can get more info abo those effects and how to spot them in this article. Try experimenting with hero combinations, paying attention to the strengths and weaknesses of both teams. Well-chosen heroes may sometimes defeat opponents even when outnumbered. If you still have not figured everything out, you can discuss the battle with your guildmates or ask other players for help on our official Discord server.

The Scorching Days event lasts three days. Complete quests to get Titan Potions and Demonic Sparks.

You can find this event in a separate tab in the Special Events window:

scorching_days_menu_edited.jpg

The event has several quest chains:

  • Paragon of Stability, where you can receive Titan Potions and Demonic Sparks for logging in to the game daily.

  • Higher Flame, where you can receive Titan Potions and Demonic Sparks for opening Titan Artifact Spheres.

  • Shock Power, where you can receive Demonic Sparks for leveling up Moloch.

  • Power of Fire, where you can receive Demonic Sparks for leveling up Vulcan.

  • Lighting of Fire, where you can receive Demonic Sparks for leveling up Ignis.

  • Determination, where you can receive Demonic Sparks for leveling up Araji.

  • Unstoppable, where you can receive Titan Potions and Demonic Sparks for spending energy.

  • Control of the Elements, where you can receive Demonic Sparks for completing the Scorching Days quests.

Demonic Spark is a unique resource from the Scorching Days special event. You can get Fire Titans Soul Stones and other unexpected rewards from it.

  • How to play
    You begin your journey with the tutorial. Starting with the Campaign, you will progress through the game and unlock new mechanics and game modes. You can find beginner's guides on our official YouTube channel. Also, you can always ask other players for advice in the game chat.
  • How to get emeralds
    There are several ways to get emeralds: as a daily login reward; by completing quests; by promoting heroes to a higher rank; by receiving Arena ranking rewards; by completing tasks in special events; by purchasing special offers; in a weekly reward at Asgard's Hall of Fame; as a reward in a Season; by completing tasks from the Free tab on the main screen of the game; at the Emerald Shop. This article provides more detailed information on emeralds and other main resources.
  • How to get energy
    You get one point of energy every six minutes. Energy has a specific maximum value. When you reach it, energy stops accumulating. Initially, the maximum value is 60 points, but for each new team level, the maximum value increases by one, up to 190 at team level 130. In addition, to get energy you can: complete daily Get free energy quests; collect rewards from the Daily Bonus tab; collect some free gifts on our official website; increase your team level (30 points for each new team level); use a special item called Bottled Energy; complete Emerald Waterfalls special event; exchange emeralds. This article provides more detailed information on energy and other main resources.
  • How to get gold
    There are several ways to obtain gold: opening chests in the Tower; completing Campaign missions; completing daily quests; collecting gifts in the Daily Bonus tab; in weekly gifts for participation in the Tournament of the Elements; selling various in-game resources from your Inventory; getting gifts from your Guild Master; completing tasks from special events; using Emerald Exchange. This article provides more detailed information on gold and other main resources.
  • Account ID
    Account ID is a unique number that helps identify you among other players. Note: If you have several characters (game profiles) on different servers, each will have its unique account ID. To find your account ID, click your avatar in the upper-left corner of the main game screen. Here you will see the information about your character, including your account ID.
  • Do you have free gifts?
    Yes, you can get free gifts from our official pages: on the official website if you play on hero-wars.com, in stories of the official Facebook page if you play on Facebook.
  • Main stats
    There are three main stats in the game: strength, intelligence, and agility. Each strength point provides: 40 health points; one point to physical attack if strength is the main stat of the hero. Each intelligence point provides: three points to magic attack; one point to magic defense; one point to physical attack if intelligence is the main stat of the hero. Each agility point provides: two points to physical attack; one point to armor; one point to physical attack if agility is the main stat of the hero.
  • I didn't get x2 in the Dungeon
    You get a double reward for clearing a Dungeon level for the first time: 50 Titan Potions and 2 titanite for a hero level and 2 Soul Stones and 10 titanite for a titan level. If you clear the level again, the reward is 25 Titan Potions and 1 titanite for a hero level and 1 Soul Stone and 5 titanite for a titan level.
  • Some of the in-game items are missing
    Our system ensures that every in-game action is processed and validated by the game server. It guarantees that items don't disappear on their own and can't be lost. If an item is nowhere to be found, it means that it was either used, exchanged, or not there in the first place.
  • I created an item, but it disappeared
    Our system ensures that every in-game action is processed and validated by the game server. It guarantees that items don't disappear on their own and can't be lost. If a piece of equipment is missing, there are three possible scenarios: You might have equipped this item with another hero. Items are not unique and can be used for various heroes. You might have sold this item sold for gold or exchanged it for activity points for your Guild. Crafting in the game is a complex, multi-level system. All higher-tier items are crafted out of lower-tier gear.
  • Letters disappeared from my mailbox!
    Letters are stored in your in-game mailbox for a limited time, usually three days. Afterward, any items they contain are permanently deleted. The expiration date is displayed at the bottom of the letter. Make sure to claim rewards as soon as they arrive in your mailbox. Our Support team cannot restore expired letters and rewards.
  • Offensive behavior in the game chats
    If you do not want to see any messages from a certain player, click their nickname in the chat and press Add to blacklist. If you believe that this player's speech or behavior in the in-game chat violates our Terms of Service, you can also report them to our Support team. Make sure to attach a screenshot of the message and the ID of the player who offended you. Our specialists will conduct an investigation. They cannot disclose the results of the investigation due to user privacy policy.
  • Our Guild Master's offline for a long period of time
    If your Guild Master does not log in to the game for more than 30 days in a row, their title is automatically transferred to an active player with the highest position after the 30-day timer has run out. ​ If the Guild Master logs in, the 30-day timer resets. Another way to transfer the title is to contact that player directly and ask them to transfer it to someone else manually.
  • Totem fragments and Bad Luck Protection
    The totem fragment drop rate is rather low compared to other game entities. Due to this, there is a special feature called Bad Luck Protection. If you spend a certain number ​​of emeralds at the Altar of the Elements, you will receive a guaranteed totem fragment: 1st totem fragment — 4,500 emeralds; 2nd totem fragment — 45,000 emeralds; 3rd totem fragment — 466,667 emeralds; 4th totem fragment — 850,000 emeralds; 5th totem fragment — 1,133,333 emeralds; 6th totem fragment — 1,416,667 emeralds; 7th totem fragment — 1,700,000 emeralds; 8th totem fragment — 1,983,333 emeralds; 9th totem fragment — 2,266,667 emeralds; 10th totem fragment — 2,550,000 emeralds; 11th totem fragment — 2,833,333 emeralds; 12th totem fragment — 3,116,667 emeralds; 13th totem fragment — 3,400,000 emeralds; 14th totem fragment — 3,683,333 emeralds; 15th totem fragment — 3,966,667 emeralds; 16th totem fragment — 4,250,000 emeralds; 17th totem fragment — 4,533,333 emeralds; 18th totem fragment — 4,833,329 emeralds; 19th totem fragment — 5,133,329 emeralds; 20th totem fragment — 5,433,329 emeralds; 21st totem fragment — 5,733,329 emeralds; 22nd totem fragment — 6,033,329 emeralds; 23rd totem fragment — 6,333,329 emeralds; 24th totem fragment — 6,633,329 emeralds; 25th totem fragment — 6,933,329 emeralds; 26th totem fragment — 7,233,329 emeralds; 27th totem fragment — 7,533,329 emeralds; 28th totem fragment — 7,833,329emeralds; 29th totem fragment — 8,133,329 emeralds; 30th totem fragment — 8,433,329 emeralds. Note that when you receive a totem fragment from any other source, you advance to the next step in the Bad Luck Protection system. If you wish to learn how many emeralds you need to spend to reach the next Bad Luck Protection threshold, ask our chatbot, Raymond, for help. To open the chatbot, follow these instructions and then select Gameplay → Totems → Next fragment.
  • Opponents in the Tournament of the Elements have too strong totems
    The Tournament of the Elements matchmaking is based on the power of your five strongest titans, including the power that totems add to them. Note that totem skill power and star rank are not taken into account. Thus, you can meet an opponent with weaker titans but powerful totems and an approximately equal total power score as a result.
  • Bad Luck Protection in Campaign
    Every item has a different drop chance. The rarer the item, the lower the chance. Rarity depends on the color: white, green, blue, purple, orange, and red. All Campaign missions have Bad Luck Protection. This feature guarantees that you have one of each item featured in the mission when using the x10 raid option. The same rule applies for heroic missions where you are guaranteed at least one Soul Stone when raiding x3.
  • Tower difficulty
    The difficulty of the Tower depends on your team level, which you can find under your avatar on the game's main screen. If your heroes are not upgraded up to that level, clearing the Tower might become a challenge.
  • I can't select a hero or a pet in the Tower
    If a hero or a pet is displayed in gray color and you cannot pick them to fight in the Tower, then their level is lower than required. Your heroes and pets have to be at least level 15 to participate in this game mode.
  • My heroes don't get EXP in raids
    When you raid a mission, your heroes do not obtain experience directly. Instead, acquired experience points are converted into EXP Potions that you can find in your Inventory and use to upgrade any hero of your choice.
  • How do I leave an Adventure?
    To leave, open the Adventures tab, click the Log button in the bottom-left corner, and then Leave Adventure.
  • Guild War trophy exchange doesn't work
    You can exchange Gold trophies for Silver and Silver trophies for Bronze, but not vice versa. To make an exchange, visit Guild War Shop.
  • I've received Asgard Crystals, but I can't find them
    Items in the game never disappear on their own. Every single in-game action is processed and validated by the servers. If you cannot find Asgard Crystals, there are two possible scenarios: You have mixed up one type of Asgard Crystals with another, as they look practically the same. You have already used Asgard Crystals.
  • I've attacked a player and won, but my position in the Arena hasn't changed
    If you have attacked a player and won, but your position in the Arena has not changed, it means that while you were choosing a target, they were attacked by another player and lost. Since their position became lower than yours, your ranking did not change.
  • I didn't get the Arena reward at 8 PM
    To receive the reward, you need to attack at least once in the Arena or Grand Arena before 8:00 PM. Successful defenses do not count for issuing the reward.
  • I don't get Arena or Grand Arena Coins for a successful defense
    Each day only the first five successful defenses grant Arena Coins, so you can receive up to 50 Coins. All further defenses are not rewarded. The same rule works for the Grand Arena.
  • I was attacked from a far-away position in the Arena / Grand Arena
    There are two matchmaking ranges in the Arena and Grand Arena: visible and hidden. The visible range includes player positions you can see in the list of suggested opponents. The hidden range is wider than the visible range. It ensures that opponents do not disappear while you are choosing an opponent or heroes to attack. Without this range, you would have to constantly look for a new opponent because positions in the Arena and Grand Arena are dynamic and change quickly. Note: The hidden range allows you to attack an opponent even if they have changed their position while you were selecting your heroes. However, if the new position is outside both the visible and hidden range, you will have to look for a different opponent.
  • I can't get Cleaver / supertitan / totem fragment
    Cleaver, totem fragments, and supertitans are unique and rare rewards. You have a certain chance to get a super prize every time you open а chest or sphere. Neither the number of chests/spheres opened, nor their type (for emeralds or free ones) affects the result. The chance is the same for all players, so it is a matter of luck.
  • Daily Bonus has reset, but I haven't collected all rewards!
    On the first day of each calendar month, the counter of the collected rewards is reset, and you start collecting rewards again from the first day of the month.
  • Guild and Daily quest activity points don't match
    Your Daily quest activity resets at 5:00 AM your local time, and Guild activity resets at 2:00 AM UTC on hero-wars.com and at 05:00 AM UTC on Facebook. If you are playing on hero-wars.com and your local timezone is different from UTC, all activity and titanite earned between 2 AM UTC and 5 AM of your local timezone will not be counted in today's Guild activity. It is counted towards the Guild activities of the previous day. If you are playing on Facebook and your local timezone is different from UTC, all activity and titanite earned between 5 AM UTC and 5 AM of your local timezone will not be counted in today's Guild activity. It is counted towards the Guild activities of the previous day. To avoid this situation, you should neither collect activity and titanite nor upgrade Glyphs during this time period.
  • What's the penalty for leaving a Guild?
    If you quit a Guild, you have to wait for 8 hours before joining a new one. You can spend 25 emeralds to skip the waiting time. If your Guild is in the Gold league, you will not be able to become a Champion until the end of the current week.
  • My Guild has no Guild War on Saturday
    The standard Guild War Season starts on Monday and ends on Friday. On Saturday, only transitional matches take place. In these matches, top Guilds from every league, except Gold one, fight against bottom Guilds from the higher leagues to be promoted to a higher league. If you do not have an opponent on Saturday, it means that you finished the week in the middle of your league.
  • My titans haven't resurrected in the Dungeon
    Titans resurrect with the Dungeon reset at the beginning of a game day, at 5:00 AM your local time zone. If your titans are still dead, then you have already explored the Dungeon today or changed the time zone recently. You will be able to proceed tomorrow. Note that if you use Divination Cards to beat the Dungeon, your titans still take damage as in the standard manual walkthrough.
  • What's the best team/hero?
    All characters in the game are unique. Each battle requires a specific strategy and team composition, and no single team can defeat them all. Try experimenting with different characters depending on your opponent. This article also provides valuable tips on how to build a balanced team.
  • I've lost, though my team has more power than my opponent's
    Sometimes a weaker team can defeat a stronger one. This situation can happen because of how energy accumulates: heroes get 1% energy, and titans – 0.5% for every 1% of the maximum health points lost. A weaker team takes more damage, thus accumulating energy faster. The quicker a character gets 1000 energy points, the sooner they can use their first skills. That is why the energy generation speed can directly affect the outcome of a battle. To avoid this situation, you can try upgrading your team even further or changing its composition.
  • I've won a fight in the Arena but lost a battle against the same team in a Guild War
    The Arena and Guild War are two different game modes with their own features. Firstly, all battles in the Arena are automatic, whereas in a Guild War you can manually control your heroes and activate their first skills. Secondly, the animation of characters' first skills varies. In fully automatic battles, where manual combat is not available in any way (e.g., in the Arena), first skills do not stop a fight. In manual combat, even with auto mode turned on (e.g., in a Guild War), animations of the first skills stop a battle entirely. During this pause, skills can still damage opponents. Thus, the results in the Arena and Guild War may vary.
  • I have a question regarding a recent battle
    In this article, you can find answers to frequently asked questions about the combat system: how hero skills work, how energy generation affects battles, how team composition can play a crucial role in combat, and much more! If you still have questions regarding a specific battle, take the following steps to understand what is going on: Read the description of the abilities of each hero who participated in that battle. There are over 200 abilities in the game, and their interaction is usually the key. You can toggle the detailed descriptions of skills in the game settings. Check the active effects from the first artifacts. If damage is too high or too low, most likely, the heroes are under buffs. Artifacts affect the whole team, not only one hero. If a hero has chosen a different target than you expected, pay attention to the skills that can influence target selection. For example, Jorgen's Leper is one such skill. Check if your heroes are under any crowd control effects. You can get more info abo those effects and how to spot them in this article. Try experimenting with hero combinations, paying attention to the strengths and weaknesses of both teams. Well-chosen heroes may sometimes defeat opponents even when outnumbered. If you still have not figured everything out, you can discuss the battle with your guildmates or ask other players for help on our official Discord server.
Scorching Days

The Rainy Season event lasts three days. Complete quests to get Titan Potions and Raindrops.

You can find this event in a separate tab in the Special Events window:

rainy_season_menu.jpg

The event has several quest chains:

  • Paragon of Stability, where you can receive Titan Potions and Raindrops for logging in to the game daily.

  • Summoning of the Great Ones, where you can receive Titan Potions and Raindrops for completing summons in the Summoning Circle.

  • A Shield of Elements, where you can receive Raindrops for leveling up Sigurd.

  • Storm and Stress, where you can receive Raindrops for leveling up Nova.

  • One and Whole, where you can receive Raindrops for leveling up Mairi.

  • Majesty & Wisdom, where you can receive Raindrops for leveling up Hyperion.

  • Halls of the Old Ones, where you can receive Titan Potions and Raindrops for opening chests in the Tower.

  • Control of the Elements, where you can receive Raindrops for completing the Rainy Season quests.

Raindrop.png

Raindrop is a unique resource from the Rainy Season special event. You can get Water Titans Soul Stones and other unexpected rewards from it.

  • How to play
    You begin your journey with the tutorial. Starting with the Campaign, you will progress through the game and unlock new mechanics and game modes. You can find beginner's guides on our official YouTube channel. Also, you can always ask other players for advice in the game chat.
  • How to get emeralds
    There are several ways to get emeralds: as a daily login reward; by completing quests; by promoting heroes to a higher rank; by receiving Arena ranking rewards; by completing tasks in special events; by purchasing special offers; in a weekly reward at Asgard's Hall of Fame; as a reward in a Season; by completing tasks from the Free tab on the main screen of the game; at the Emerald Shop. This article provides more detailed information on emeralds and other main resources.
  • How to get energy
    You get one point of energy every six minutes. Energy has a specific maximum value. When you reach it, energy stops accumulating. Initially, the maximum value is 60 points, but for each new team level, the maximum value increases by one, up to 190 at team level 130. In addition, to get energy you can: complete daily Get free energy quests; collect rewards from the Daily Bonus tab; collect some free gifts on our official website; increase your team level (30 points for each new team level); use a special item called Bottled Energy; complete Emerald Waterfalls special event; exchange emeralds. This article provides more detailed information on energy and other main resources.
  • How to get gold
    There are several ways to obtain gold: opening chests in the Tower; completing Campaign missions; completing daily quests; collecting gifts in the Daily Bonus tab; in weekly gifts for participation in the Tournament of the Elements; selling various in-game resources from your Inventory; getting gifts from your Guild Master; completing tasks from special events; using Emerald Exchange. This article provides more detailed information on gold and other main resources.
  • Account ID
    Account ID is a unique number that helps identify you among other players. Note: If you have several characters (game profiles) on different servers, each will have its unique account ID. To find your account ID, click your avatar in the upper-left corner of the main game screen. Here you will see the information about your character, including your account ID.
  • Do you have free gifts?
    Yes, you can get free gifts from our official pages: on the official website if you play on hero-wars.com, in stories of the official Facebook page if you play on Facebook.
  • Main stats
    There are three main stats in the game: strength, intelligence, and agility. Each strength point provides: 40 health points; one point to physical attack if strength is the main stat of the hero. Each intelligence point provides: three points to magic attack; one point to magic defense; one point to physical attack if intelligence is the main stat of the hero. Each agility point provides: two points to physical attack; one point to armor; one point to physical attack if agility is the main stat of the hero.
  • I didn't get x2 in the Dungeon
    You get a double reward for clearing a Dungeon level for the first time: 50 Titan Potions and 2 titanite for a hero level and 2 Soul Stones and 10 titanite for a titan level. If you clear the level again, the reward is 25 Titan Potions and 1 titanite for a hero level and 1 Soul Stone and 5 titanite for a titan level.
  • Some of the in-game items are missing
    Our system ensures that every in-game action is processed and validated by the game server. It guarantees that items don't disappear on their own and can't be lost. If an item is nowhere to be found, it means that it was either used, exchanged, or not there in the first place.
  • I created an item, but it disappeared
    Our system ensures that every in-game action is processed and validated by the game server. It guarantees that items don't disappear on their own and can't be lost. If a piece of equipment is missing, there are three possible scenarios: You might have equipped this item with another hero. Items are not unique and can be used for various heroes. You might have sold this item sold for gold or exchanged it for activity points for your Guild. Crafting in the game is a complex, multi-level system. All higher-tier items are crafted out of lower-tier gear.
  • Letters disappeared from my mailbox!
    Letters are stored in your in-game mailbox for a limited time, usually three days. Afterward, any items they contain are permanently deleted. The expiration date is displayed at the bottom of the letter. Make sure to claim rewards as soon as they arrive in your mailbox. Our Support team cannot restore expired letters and rewards.
  • Offensive behavior in the game chats
    If you do not want to see any messages from a certain player, click their nickname in the chat and press Add to blacklist. If you believe that this player's speech or behavior in the in-game chat violates our Terms of Service, you can also report them to our Support team. Make sure to attach a screenshot of the message and the ID of the player who offended you. Our specialists will conduct an investigation. They cannot disclose the results of the investigation due to user privacy policy.
  • Our Guild Master's offline for a long period of time
    If your Guild Master does not log in to the game for more than 30 days in a row, their title is automatically transferred to an active player with the highest position after the 30-day timer has run out. ​ If the Guild Master logs in, the 30-day timer resets. Another way to transfer the title is to contact that player directly and ask them to transfer it to someone else manually.
  • Totem fragments and Bad Luck Protection
    The totem fragment drop rate is rather low compared to other game entities. Due to this, there is a special feature called Bad Luck Protection. If you spend a certain number ​​of emeralds at the Altar of the Elements, you will receive a guaranteed totem fragment: 1st totem fragment — 4,500 emeralds; 2nd totem fragment — 45,000 emeralds; 3rd totem fragment — 466,667 emeralds; 4th totem fragment — 850,000 emeralds; 5th totem fragment — 1,133,333 emeralds; 6th totem fragment — 1,416,667 emeralds; 7th totem fragment — 1,700,000 emeralds; 8th totem fragment — 1,983,333 emeralds; 9th totem fragment — 2,266,667 emeralds; 10th totem fragment — 2,550,000 emeralds; 11th totem fragment — 2,833,333 emeralds; 12th totem fragment — 3,116,667 emeralds; 13th totem fragment — 3,400,000 emeralds; 14th totem fragment — 3,683,333 emeralds; 15th totem fragment — 3,966,667 emeralds; 16th totem fragment — 4,250,000 emeralds; 17th totem fragment — 4,533,333 emeralds; 18th totem fragment — 4,833,329 emeralds; 19th totem fragment — 5,133,329 emeralds; 20th totem fragment — 5,433,329 emeralds; 21st totem fragment — 5,733,329 emeralds; 22nd totem fragment — 6,033,329 emeralds; 23rd totem fragment — 6,333,329 emeralds; 24th totem fragment — 6,633,329 emeralds; 25th totem fragment — 6,933,329 emeralds; 26th totem fragment — 7,233,329 emeralds; 27th totem fragment — 7,533,329 emeralds; 28th totem fragment — 7,833,329emeralds; 29th totem fragment — 8,133,329 emeralds; 30th totem fragment — 8,433,329 emeralds. Note that when you receive a totem fragment from any other source, you advance to the next step in the Bad Luck Protection system. If you wish to learn how many emeralds you need to spend to reach the next Bad Luck Protection threshold, ask our chatbot, Raymond, for help. To open the chatbot, follow these instructions and then select Gameplay → Totems → Next fragment.
  • Opponents in the Tournament of the Elements have too strong totems
    The Tournament of the Elements matchmaking is based on the power of your five strongest titans, including the power that totems add to them. Note that totem skill power and star rank are not taken into account. Thus, you can meet an opponent with weaker titans but powerful totems and an approximately equal total power score as a result.
  • Bad Luck Protection in Campaign
    Every item has a different drop chance. The rarer the item, the lower the chance. Rarity depends on the color: white, green, blue, purple, orange, and red. All Campaign missions have Bad Luck Protection. This feature guarantees that you have one of each item featured in the mission when using the x10 raid option. The same rule applies for heroic missions where you are guaranteed at least one Soul Stone when raiding x3.
  • Tower difficulty
    The difficulty of the Tower depends on your team level, which you can find under your avatar on the game's main screen. If your heroes are not upgraded up to that level, clearing the Tower might become a challenge.
  • I can't select a hero or a pet in the Tower
    If a hero or a pet is displayed in gray color and you cannot pick them to fight in the Tower, then their level is lower than required. Your heroes and pets have to be at least level 15 to participate in this game mode.
  • My heroes don't get EXP in raids
    When you raid a mission, your heroes do not obtain experience directly. Instead, acquired experience points are converted into EXP Potions that you can find in your Inventory and use to upgrade any hero of your choice.
  • How do I leave an Adventure?
    To leave, open the Adventures tab, click the Log button in the bottom-left corner, and then Leave Adventure.
  • Guild War trophy exchange doesn't work
    You can exchange Gold trophies for Silver and Silver trophies for Bronze, but not vice versa. To make an exchange, visit Guild War Shop.
  • I've received Asgard Crystals, but I can't find them
    Items in the game never disappear on their own. Every single in-game action is processed and validated by the servers. If you cannot find Asgard Crystals, there are two possible scenarios: You have mixed up one type of Asgard Crystals with another, as they look practically the same. You have already used Asgard Crystals.
  • I've attacked a player and won, but my position in the Arena hasn't changed
    If you have attacked a player and won, but your position in the Arena has not changed, it means that while you were choosing a target, they were attacked by another player and lost. Since their position became lower than yours, your ranking did not change.
  • I didn't get the Arena reward at 8 PM
    To receive the reward, you need to attack at least once in the Arena or Grand Arena before 8:00 PM. Successful defenses do not count for issuing the reward.
  • I don't get Arena or Grand Arena Coins for a successful defense
    Each day only the first five successful defenses grant Arena Coins, so you can receive up to 50 Coins. All further defenses are not rewarded. The same rule works for the Grand Arena.
  • I was attacked from a far-away position in the Arena / Grand Arena
    There are two matchmaking ranges in the Arena and Grand Arena: visible and hidden. The visible range includes player positions you can see in the list of suggested opponents. The hidden range is wider than the visible range. It ensures that opponents do not disappear while you are choosing an opponent or heroes to attack. Without this range, you would have to constantly look for a new opponent because positions in the Arena and Grand Arena are dynamic and change quickly. Note: The hidden range allows you to attack an opponent even if they have changed their position while you were selecting your heroes. However, if the new position is outside both the visible and hidden range, you will have to look for a different opponent.
  • I can't get Cleaver / supertitan / totem fragment
    Cleaver, totem fragments, and supertitans are unique and rare rewards. You have a certain chance to get a super prize every time you open а chest or sphere. Neither the number of chests/spheres opened, nor their type (for emeralds or free ones) affects the result. The chance is the same for all players, so it is a matter of luck.
  • Daily Bonus has reset, but I haven't collected all rewards!
    On the first day of each calendar month, the counter of the collected rewards is reset, and you start collecting rewards again from the first day of the month.
  • Guild and Daily quest activity points don't match
    Your Daily quest activity resets at 5:00 AM your local time, and Guild activity resets at 2:00 AM UTC on hero-wars.com and at 05:00 AM UTC on Facebook. If you are playing on hero-wars.com and your local timezone is different from UTC, all activity and titanite earned between 2 AM UTC and 5 AM of your local timezone will not be counted in today's Guild activity. It is counted towards the Guild activities of the previous day. If you are playing on Facebook and your local timezone is different from UTC, all activity and titanite earned between 5 AM UTC and 5 AM of your local timezone will not be counted in today's Guild activity. It is counted towards the Guild activities of the previous day. To avoid this situation, you should neither collect activity and titanite nor upgrade Glyphs during this time period.
  • What's the penalty for leaving a Guild?
    If you quit a Guild, you have to wait for 8 hours before joining a new one. You can spend 25 emeralds to skip the waiting time. If your Guild is in the Gold league, you will not be able to become a Champion until the end of the current week.
  • My Guild has no Guild War on Saturday
    The standard Guild War Season starts on Monday and ends on Friday. On Saturday, only transitional matches take place. In these matches, top Guilds from every league, except Gold one, fight against bottom Guilds from the higher leagues to be promoted to a higher league. If you do not have an opponent on Saturday, it means that you finished the week in the middle of your league.
  • My titans haven't resurrected in the Dungeon
    Titans resurrect with the Dungeon reset at the beginning of a game day, at 5:00 AM your local time zone. If your titans are still dead, then you have already explored the Dungeon today or changed the time zone recently. You will be able to proceed tomorrow. Note that if you use Divination Cards to beat the Dungeon, your titans still take damage as in the standard manual walkthrough.
  • What's the best team/hero?
    All characters in the game are unique. Each battle requires a specific strategy and team composition, and no single team can defeat them all. Try experimenting with different characters depending on your opponent. This article also provides valuable tips on how to build a balanced team.
  • I've lost, though my team has more power than my opponent's
    Sometimes a weaker team can defeat a stronger one. This situation can happen because of how energy accumulates: heroes get 1% energy, and titans – 0.5% for every 1% of the maximum health points lost. A weaker team takes more damage, thus accumulating energy faster. The quicker a character gets 1000 energy points, the sooner they can use their first skills. That is why the energy generation speed can directly affect the outcome of a battle. To avoid this situation, you can try upgrading your team even further or changing its composition.
  • I've won a fight in the Arena but lost a battle against the same team in a Guild War
    The Arena and Guild War are two different game modes with their own features. Firstly, all battles in the Arena are automatic, whereas in a Guild War you can manually control your heroes and activate their first skills. Secondly, the animation of characters' first skills varies. In fully automatic battles, where manual combat is not available in any way (e.g., in the Arena), first skills do not stop a fight. In manual combat, even with auto mode turned on (e.g., in a Guild War), animations of the first skills stop a battle entirely. During this pause, skills can still damage opponents. Thus, the results in the Arena and Guild War may vary.
  • I have a question regarding a recent battle
    In this article, you can find answers to frequently asked questions about the combat system: how hero skills work, how energy generation affects battles, how team composition can play a crucial role in combat, and much more! If you still have questions regarding a specific battle, take the following steps to understand what is going on: Read the description of the abilities of each hero who participated in that battle. There are over 200 abilities in the game, and their interaction is usually the key. You can toggle the detailed descriptions of skills in the game settings. Check the active effects from the first artifacts. If damage is too high or too low, most likely, the heroes are under buffs. Artifacts affect the whole team, not only one hero. If a hero has chosen a different target than you expected, pay attention to the skills that can influence target selection. For example, Jorgen's Leper is one such skill. Check if your heroes are under any crowd control effects. You can get more info abo those effects and how to spot them in this article. Try experimenting with hero combinations, paying attention to the strengths and weaknesses of both teams. Well-chosen heroes may sometimes defeat opponents even when outnumbered. If you still have not figured everything out, you can discuss the battle with your guildmates or ask other players for help on our official Discord server.
Rainy Season

The Riotous Growth event lasts three days. Complete quests to get Titan Potions, Elemental Tournament Certificates, and Mandrake Roots.

You can find this event in a separate tab in the Special Events window:

riotous_growth_menu.jpg

The event has several quest chains:

  • Paragon of Stability, where you can receive Titan Potions and Mandrake Roots for logging in to the game daily.

  • Sparkling Beauty, where you can receive Titan Potions and Mandrake Roots for upgrading any titan skins.

  • Nature's Tenacity, where you can receive Mandrake Roots for leveling up Angus.

  • Increasing Strength, where you can receive Mandrake Roots for leveling up Sylva.

  • Steady Tread, where you can receive Mandrake Roots for leveling up Avalon.

  • One with Nature, where you can receive Mandrake Roots for acquiring Heroes' Soul Stones.

  • Combat Support, where you can receive Mandrake Roots and Elemental Tournament Certificates for opening chests in the Outland.

  • Control of the Elements, where you can receive Mandrake Roots for completing the Riotous Growth quests.

Mandrake_root.png

Mandrake Root is a unique resource from the Riotous Growth special event. You can get Earth Titans Soul Stones and other unexpected rewards from it.

  • How to play
    You begin your journey with the tutorial. Starting with the Campaign, you will progress through the game and unlock new mechanics and game modes. You can find beginner's guides on our official YouTube channel. Also, you can always ask other players for advice in the game chat.
  • How to get emeralds
    There are several ways to get emeralds: as a daily login reward; by completing quests; by promoting heroes to a higher rank; by receiving Arena ranking rewards; by completing tasks in special events; by purchasing special offers; in a weekly reward at Asgard's Hall of Fame; as a reward in a Season; by completing tasks from the Free tab on the main screen of the game; at the Emerald Shop. This article provides more detailed information on emeralds and other main resources.
  • How to get energy
    You get one point of energy every six minutes. Energy has a specific maximum value. When you reach it, energy stops accumulating. Initially, the maximum value is 60 points, but for each new team level, the maximum value increases by one, up to 190 at team level 130. In addition, to get energy you can: complete daily Get free energy quests; collect rewards from the Daily Bonus tab; collect some free gifts on our official website; increase your team level (30 points for each new team level); use a special item called Bottled Energy; complete Emerald Waterfalls special event; exchange emeralds. This article provides more detailed information on energy and other main resources.
  • How to get gold
    There are several ways to obtain gold: opening chests in the Tower; completing Campaign missions; completing daily quests; collecting gifts in the Daily Bonus tab; in weekly gifts for participation in the Tournament of the Elements; selling various in-game resources from your Inventory; getting gifts from your Guild Master; completing tasks from special events; using Emerald Exchange. This article provides more detailed information on gold and other main resources.
  • Account ID
    Account ID is a unique number that helps identify you among other players. Note: If you have several characters (game profiles) on different servers, each will have its unique account ID. To find your account ID, click your avatar in the upper-left corner of the main game screen. Here you will see the information about your character, including your account ID.
  • Do you have free gifts?
    Yes, you can get free gifts from our official pages: on the official website if you play on hero-wars.com, in stories of the official Facebook page if you play on Facebook.
  • Main stats
    There are three main stats in the game: strength, intelligence, and agility. Each strength point provides: 40 health points; one point to physical attack if strength is the main stat of the hero. Each intelligence point provides: three points to magic attack; one point to magic defense; one point to physical attack if intelligence is the main stat of the hero. Each agility point provides: two points to physical attack; one point to armor; one point to physical attack if agility is the main stat of the hero.
  • I didn't get x2 in the Dungeon
    You get a double reward for clearing a Dungeon level for the first time: 50 Titan Potions and 2 titanite for a hero level and 2 Soul Stones and 10 titanite for a titan level. If you clear the level again, the reward is 25 Titan Potions and 1 titanite for a hero level and 1 Soul Stone and 5 titanite for a titan level.
  • Some of the in-game items are missing
    Our system ensures that every in-game action is processed and validated by the game server. It guarantees that items don't disappear on their own and can't be lost. If an item is nowhere to be found, it means that it was either used, exchanged, or not there in the first place.
  • I created an item, but it disappeared
    Our system ensures that every in-game action is processed and validated by the game server. It guarantees that items don't disappear on their own and can't be lost. If a piece of equipment is missing, there are three possible scenarios: You might have equipped this item with another hero. Items are not unique and can be used for various heroes. You might have sold this item sold for gold or exchanged it for activity points for your Guild. Crafting in the game is a complex, multi-level system. All higher-tier items are crafted out of lower-tier gear.
  • Letters disappeared from my mailbox!
    Letters are stored in your in-game mailbox for a limited time, usually three days. Afterward, any items they contain are permanently deleted. The expiration date is displayed at the bottom of the letter. Make sure to claim rewards as soon as they arrive in your mailbox. Our Support team cannot restore expired letters and rewards.
  • Offensive behavior in the game chats
    If you do not want to see any messages from a certain player, click their nickname in the chat and press Add to blacklist. If you believe that this player's speech or behavior in the in-game chat violates our Terms of Service, you can also report them to our Support team. Make sure to attach a screenshot of the message and the ID of the player who offended you. Our specialists will conduct an investigation. They cannot disclose the results of the investigation due to user privacy policy.
  • Our Guild Master's offline for a long period of time
    If your Guild Master does not log in to the game for more than 30 days in a row, their title is automatically transferred to an active player with the highest position after the 30-day timer has run out. ​ If the Guild Master logs in, the 30-day timer resets. Another way to transfer the title is to contact that player directly and ask them to transfer it to someone else manually.
  • Totem fragments and Bad Luck Protection
    The totem fragment drop rate is rather low compared to other game entities. Due to this, there is a special feature called Bad Luck Protection. If you spend a certain number ​​of emeralds at the Altar of the Elements, you will receive a guaranteed totem fragment: 1st totem fragment — 4,500 emeralds; 2nd totem fragment — 45,000 emeralds; 3rd totem fragment — 466,667 emeralds; 4th totem fragment — 850,000 emeralds; 5th totem fragment — 1,133,333 emeralds; 6th totem fragment — 1,416,667 emeralds; 7th totem fragment — 1,700,000 emeralds; 8th totem fragment — 1,983,333 emeralds; 9th totem fragment — 2,266,667 emeralds; 10th totem fragment — 2,550,000 emeralds; 11th totem fragment — 2,833,333 emeralds; 12th totem fragment — 3,116,667 emeralds; 13th totem fragment — 3,400,000 emeralds; 14th totem fragment — 3,683,333 emeralds; 15th totem fragment — 3,966,667 emeralds; 16th totem fragment — 4,250,000 emeralds; 17th totem fragment — 4,533,333 emeralds; 18th totem fragment — 4,833,329 emeralds; 19th totem fragment — 5,133,329 emeralds; 20th totem fragment — 5,433,329 emeralds; 21st totem fragment — 5,733,329 emeralds; 22nd totem fragment — 6,033,329 emeralds; 23rd totem fragment — 6,333,329 emeralds; 24th totem fragment — 6,633,329 emeralds; 25th totem fragment — 6,933,329 emeralds; 26th totem fragment — 7,233,329 emeralds; 27th totem fragment — 7,533,329 emeralds; 28th totem fragment — 7,833,329emeralds; 29th totem fragment — 8,133,329 emeralds; 30th totem fragment — 8,433,329 emeralds. Note that when you receive a totem fragment from any other source, you advance to the next step in the Bad Luck Protection system. If you wish to learn how many emeralds you need to spend to reach the next Bad Luck Protection threshold, ask our chatbot, Raymond, for help. To open the chatbot, follow these instructions and then select Gameplay → Totems → Next fragment.
  • Opponents in the Tournament of the Elements have too strong totems
    The Tournament of the Elements matchmaking is based on the power of your five strongest titans, including the power that totems add to them. Note that totem skill power and star rank are not taken into account. Thus, you can meet an opponent with weaker titans but powerful totems and an approximately equal total power score as a result.
  • Bad Luck Protection in Campaign
    Every item has a different drop chance. The rarer the item, the lower the chance. Rarity depends on the color: white, green, blue, purple, orange, and red. All Campaign missions have Bad Luck Protection. This feature guarantees that you have one of each item featured in the mission when using the x10 raid option. The same rule applies for heroic missions where you are guaranteed at least one Soul Stone when raiding x3.
  • Tower difficulty
    The difficulty of the Tower depends on your team level, which you can find under your avatar on the game's main screen. If your heroes are not upgraded up to that level, clearing the Tower might become a challenge.
  • I can't select a hero or a pet in the Tower
    If a hero or a pet is displayed in gray color and you cannot pick them to fight in the Tower, then their level is lower than required. Your heroes and pets have to be at least level 15 to participate in this game mode.
  • My heroes don't get EXP in raids
    When you raid a mission, your heroes do not obtain experience directly. Instead, acquired experience points are converted into EXP Potions that you can find in your Inventory and use to upgrade any hero of your choice.
  • How do I leave an Adventure?
    To leave, open the Adventures tab, click the Log button in the bottom-left corner, and then Leave Adventure.
  • Guild War trophy exchange doesn't work
    You can exchange Gold trophies for Silver and Silver trophies for Bronze, but not vice versa. To make an exchange, visit Guild War Shop.
  • I've received Asgard Crystals, but I can't find them
    Items in the game never disappear on their own. Every single in-game action is processed and validated by the servers. If you cannot find Asgard Crystals, there are two possible scenarios: You have mixed up one type of Asgard Crystals with another, as they look practically the same. You have already used Asgard Crystals.
  • I've attacked a player and won, but my position in the Arena hasn't changed
    If you have attacked a player and won, but your position in the Arena has not changed, it means that while you were choosing a target, they were attacked by another player and lost. Since their position became lower than yours, your ranking did not change.
  • I didn't get the Arena reward at 8 PM
    To receive the reward, you need to attack at least once in the Arena or Grand Arena before 8:00 PM. Successful defenses do not count for issuing the reward.
  • I don't get Arena or Grand Arena Coins for a successful defense
    Each day only the first five successful defenses grant Arena Coins, so you can receive up to 50 Coins. All further defenses are not rewarded. The same rule works for the Grand Arena.
  • I was attacked from a far-away position in the Arena / Grand Arena
    There are two matchmaking ranges in the Arena and Grand Arena: visible and hidden. The visible range includes player positions you can see in the list of suggested opponents. The hidden range is wider than the visible range. It ensures that opponents do not disappear while you are choosing an opponent or heroes to attack. Without this range, you would have to constantly look for a new opponent because positions in the Arena and Grand Arena are dynamic and change quickly. Note: The hidden range allows you to attack an opponent even if they have changed their position while you were selecting your heroes. However, if the new position is outside both the visible and hidden range, you will have to look for a different opponent.
  • I can't get Cleaver / supertitan / totem fragment
    Cleaver, totem fragments, and supertitans are unique and rare rewards. You have a certain chance to get a super prize every time you open а chest or sphere. Neither the number of chests/spheres opened, nor their type (for emeralds or free ones) affects the result. The chance is the same for all players, so it is a matter of luck.
  • Daily Bonus has reset, but I haven't collected all rewards!
    On the first day of each calendar month, the counter of the collected rewards is reset, and you start collecting rewards again from the first day of the month.
  • Guild and Daily quest activity points don't match
    Your Daily quest activity resets at 5:00 AM your local time, and Guild activity resets at 2:00 AM UTC on hero-wars.com and at 05:00 AM UTC on Facebook. If you are playing on hero-wars.com and your local timezone is different from UTC, all activity and titanite earned between 2 AM UTC and 5 AM of your local timezone will not be counted in today's Guild activity. It is counted towards the Guild activities of the previous day. If you are playing on Facebook and your local timezone is different from UTC, all activity and titanite earned between 5 AM UTC and 5 AM of your local timezone will not be counted in today's Guild activity. It is counted towards the Guild activities of the previous day. To avoid this situation, you should neither collect activity and titanite nor upgrade Glyphs during this time period.
  • What's the penalty for leaving a Guild?
    If you quit a Guild, you have to wait for 8 hours before joining a new one. You can spend 25 emeralds to skip the waiting time. If your Guild is in the Gold league, you will not be able to become a Champion until the end of the current week.
  • My Guild has no Guild War on Saturday
    The standard Guild War Season starts on Monday and ends on Friday. On Saturday, only transitional matches take place. In these matches, top Guilds from every league, except Gold one, fight against bottom Guilds from the higher leagues to be promoted to a higher league. If you do not have an opponent on Saturday, it means that you finished the week in the middle of your league.
  • My titans haven't resurrected in the Dungeon
    Titans resurrect with the Dungeon reset at the beginning of a game day, at 5:00 AM your local time zone. If your titans are still dead, then you have already explored the Dungeon today or changed the time zone recently. You will be able to proceed tomorrow. Note that if you use Divination Cards to beat the Dungeon, your titans still take damage as in the standard manual walkthrough.
  • What's the best team/hero?
    All characters in the game are unique. Each battle requires a specific strategy and team composition, and no single team can defeat them all. Try experimenting with different characters depending on your opponent. This article also provides valuable tips on how to build a balanced team.
  • I've lost, though my team has more power than my opponent's
    Sometimes a weaker team can defeat a stronger one. This situation can happen because of how energy accumulates: heroes get 1% energy, and titans – 0.5% for every 1% of the maximum health points lost. A weaker team takes more damage, thus accumulating energy faster. The quicker a character gets 1000 energy points, the sooner they can use their first skills. That is why the energy generation speed can directly affect the outcome of a battle. To avoid this situation, you can try upgrading your team even further or changing its composition.
  • I've won a fight in the Arena but lost a battle against the same team in a Guild War
    The Arena and Guild War are two different game modes with their own features. Firstly, all battles in the Arena are automatic, whereas in a Guild War you can manually control your heroes and activate their first skills. Secondly, the animation of characters' first skills varies. In fully automatic battles, where manual combat is not available in any way (e.g., in the Arena), first skills do not stop a fight. In manual combat, even with auto mode turned on (e.g., in a Guild War), animations of the first skills stop a battle entirely. During this pause, skills can still damage opponents. Thus, the results in the Arena and Guild War may vary.
  • I have a question regarding a recent battle
    In this article, you can find answers to frequently asked questions about the combat system: how hero skills work, how energy generation affects battles, how team composition can play a crucial role in combat, and much more! If you still have questions regarding a specific battle, take the following steps to understand what is going on: Read the description of the abilities of each hero who participated in that battle. There are over 200 abilities in the game, and their interaction is usually the key. You can toggle the detailed descriptions of skills in the game settings. Check the active effects from the first artifacts. If damage is too high or too low, most likely, the heroes are under buffs. Artifacts affect the whole team, not only one hero. If a hero has chosen a different target than you expected, pay attention to the skills that can influence target selection. For example, Jorgen's Leper is one such skill. Check if your heroes are under any crowd control effects. You can get more info abo those effects and how to spot them in this article. Try experimenting with hero combinations, paying attention to the strengths and weaknesses of both teams. Well-chosen heroes may sometimes defeat opponents even when outnumbered. If you still have not figured everything out, you can discuss the battle with your guildmates or ask other players for help on our official Discord server.
riotous-growth

The Creatures of the Night event introduces a new pet — Vex. The event lasts seven days and consists of two parts:

  1. The story adventure on the special map. You can enter it through the portal on the main screen. There, you can fight different teams and get Essence of the Afterlife for winning. Moreover, there is a series of missions on the event map. Completing them will give additional Noctus's Orders as a reward and also add to the progress of certain event quests.

  2. Event quests in a separate tab in the Special Events window. Complete these quests and receive event items, such as Noctus's Orders, Essence of the Afterlife, and emeralds.

Veks_scroll.png

Noctus's Orders are required to start a battle on the event map.

Veks_coin_160x160.png

Essence of the Afterlife is an event currency that you can use in the event shop.

The event has several quest chains:

  1. Receive Noctus's Orders for logging in to the game daily.

  2. Receive Noctus's Orders for reaching certain VIP levels.

  3. Receive extra emeralds for purchasing emeralds.

  4. Receive Essence of the Afterlife for spending emeralds.

  5. Receive Noctus's Orders for completing missions on the event map.

  6. Receive Noctus's Orders for spending energy.

  7. Receive Noctus's Orders for opening Pet Summoning Eggs.

  8. Receive Noctus's Orders for opening Adventure chests.

Vex

The Keira Brawls event lasts three days. Fight opponents and complete quests to get various rewards: Soul Stones, emeralds, Brawl Coins, and Nesting Dolls.

keira_brawls_edited.jpg

Here are some activities you can take part in to get rewards:

  • You can receive Keira Soul Stones for logging in to the game daily.

  • You can receive extra emeralds for purchasing emeralds.

  • You can receive Brawl Coins for spending emeralds.

  • You can receive Brawl Coins and Keira Nesting Dolls for spending energy.

  • You can receive Brawl Coins and Keira Nesting Dolls for opening Outland Chests.

  • You can receive Brawl Coins for fighting in the Arena and Grand Arena.

  • You can receive Brawl Coins and Keira Nesting Dolls for opening the Artifact Chest.

  • You can receive Brawl Coins and Keira Nesting Dolls for opening Tower Chests.

  • You can also earn Brawl Coins for winning battles and for the win streak.

  • How to play
    You begin your journey with the tutorial. Starting with the Campaign, you will progress through the game and unlock new mechanics and game modes. You can find beginner's guides on our official YouTube channel. Also, you can always ask other players for advice in the game chat.
  • How to get emeralds
    There are several ways to get emeralds: as a daily login reward; by completing quests; by promoting heroes to a higher rank; by receiving Arena ranking rewards; by completing tasks in special events; by purchasing special offers; in a weekly reward at Asgard's Hall of Fame; as a reward in a Season; by completing tasks from the Free tab on the main screen of the game; at the Emerald Shop. This article provides more detailed information on emeralds and other main resources.
  • How to get energy
    You get one point of energy every six minutes. Energy has a specific maximum value. When you reach it, energy stops accumulating. Initially, the maximum value is 60 points, but for each new team level, the maximum value increases by one, up to 190 at team level 130. In addition, to get energy you can: complete daily Get free energy quests; collect rewards from the Daily Bonus tab; collect some free gifts on our official website; increase your team level (30 points for each new team level); use a special item called Bottled Energy; complete Emerald Waterfalls special event; exchange emeralds. This article provides more detailed information on energy and other main resources.
  • How to get gold
    There are several ways to obtain gold: opening chests in the Tower; completing Campaign missions; completing daily quests; collecting gifts in the Daily Bonus tab; in weekly gifts for participation in the Tournament of the Elements; selling various in-game resources from your Inventory; getting gifts from your Guild Master; completing tasks from special events; using Emerald Exchange. This article provides more detailed information on gold and other main resources.
  • Account ID
    Account ID is a unique number that helps identify you among other players. Note: If you have several characters (game profiles) on different servers, each will have its unique account ID. To find your account ID, click your avatar in the upper-left corner of the main game screen. Here you will see the information about your character, including your account ID.
  • Do you have free gifts?
    Yes, you can get free gifts from our official pages: on the official website if you play on hero-wars.com, in stories of the official Facebook page if you play on Facebook.
  • Main stats
    There are three main stats in the game: strength, intelligence, and agility. Each strength point provides: 40 health points; one point to physical attack if strength is the main stat of the hero. Each intelligence point provides: three points to magic attack; one point to magic defense; one point to physical attack if intelligence is the main stat of the hero. Each agility point provides: two points to physical attack; one point to armor; one point to physical attack if agility is the main stat of the hero.
  • I didn't get x2 in the Dungeon
    You get a double reward for clearing a Dungeon level for the first time: 50 Titan Potions and 2 titanite for a hero level and 2 Soul Stones and 10 titanite for a titan level. If you clear the level again, the reward is 25 Titan Potions and 1 titanite for a hero level and 1 Soul Stone and 5 titanite for a titan level.
  • Some of the in-game items are missing
    Our system ensures that every in-game action is processed and validated by the game server. It guarantees that items don't disappear on their own and can't be lost. If an item is nowhere to be found, it means that it was either used, exchanged, or not there in the first place.
  • I created an item, but it disappeared
    Our system ensures that every in-game action is processed and validated by the game server. It guarantees that items don't disappear on their own and can't be lost. If a piece of equipment is missing, there are three possible scenarios: You might have equipped this item with another hero. Items are not unique and can be used for various heroes. You might have sold this item sold for gold or exchanged it for activity points for your Guild. Crafting in the game is a complex, multi-level system. All higher-tier items are crafted out of lower-tier gear.
  • Letters disappeared from my mailbox!
    Letters are stored in your in-game mailbox for a limited time, usually three days. Afterward, any items they contain are permanently deleted. The expiration date is displayed at the bottom of the letter. Make sure to claim rewards as soon as they arrive in your mailbox. Our Support team cannot restore expired letters and rewards.
  • Offensive behavior in the game chats
    If you do not want to see any messages from a certain player, click their nickname in the chat and press Add to blacklist. If you believe that this player's speech or behavior in the in-game chat violates our Terms of Service, you can also report them to our Support team. Make sure to attach a screenshot of the message and the ID of the player who offended you. Our specialists will conduct an investigation. They cannot disclose the results of the investigation due to user privacy policy.
  • Our Guild Master's offline for a long period of time
    If your Guild Master does not log in to the game for more than 30 days in a row, their title is automatically transferred to an active player with the highest position after the 30-day timer has run out. ​ If the Guild Master logs in, the 30-day timer resets. Another way to transfer the title is to contact that player directly and ask them to transfer it to someone else manually.
  • Totem fragments and Bad Luck Protection
    The totem fragment drop rate is rather low compared to other game entities. Due to this, there is a special feature called Bad Luck Protection. If you spend a certain number ​​of emeralds at the Altar of the Elements, you will receive a guaranteed totem fragment: 1st totem fragment — 4,500 emeralds; 2nd totem fragment — 45,000 emeralds; 3rd totem fragment — 466,667 emeralds; 4th totem fragment — 850,000 emeralds; 5th totem fragment — 1,133,333 emeralds; 6th totem fragment — 1,416,667 emeralds; 7th totem fragment — 1,700,000 emeralds; 8th totem fragment — 1,983,333 emeralds; 9th totem fragment — 2,266,667 emeralds; 10th totem fragment — 2,550,000 emeralds; 11th totem fragment — 2,833,333 emeralds; 12th totem fragment — 3,116,667 emeralds; 13th totem fragment — 3,400,000 emeralds; 14th totem fragment — 3,683,333 emeralds; 15th totem fragment — 3,966,667 emeralds; 16th totem fragment — 4,250,000 emeralds; 17th totem fragment — 4,533,333 emeralds; 18th totem fragment — 4,833,329 emeralds; 19th totem fragment — 5,133,329 emeralds; 20th totem fragment — 5,433,329 emeralds; 21st totem fragment — 5,733,329 emeralds; 22nd totem fragment — 6,033,329 emeralds; 23rd totem fragment — 6,333,329 emeralds; 24th totem fragment — 6,633,329 emeralds; 25th totem fragment — 6,933,329 emeralds; 26th totem fragment — 7,233,329 emeralds; 27th totem fragment — 7,533,329 emeralds; 28th totem fragment — 7,833,329emeralds; 29th totem fragment — 8,133,329 emeralds; 30th totem fragment — 8,433,329 emeralds. Note that when you receive a totem fragment from any other source, you advance to the next step in the Bad Luck Protection system. If you wish to learn how many emeralds you need to spend to reach the next Bad Luck Protection threshold, ask our chatbot, Raymond, for help. To open the chatbot, follow these instructions and then select Gameplay → Totems → Next fragment.
  • Opponents in the Tournament of the Elements have too strong totems
    The Tournament of the Elements matchmaking is based on the power of your five strongest titans, including the power that totems add to them. Note that totem skill power and star rank are not taken into account. Thus, you can meet an opponent with weaker titans but powerful totems and an approximately equal total power score as a result.
  • Bad Luck Protection in Campaign
    Every item has a different drop chance. The rarer the item, the lower the chance. Rarity depends on the color: white, green, blue, purple, orange, and red. All Campaign missions have Bad Luck Protection. This feature guarantees that you have one of each item featured in the mission when using the x10 raid option. The same rule applies for heroic missions where you are guaranteed at least one Soul Stone when raiding x3.
  • Tower difficulty
    The difficulty of the Tower depends on your team level, which you can find under your avatar on the game's main screen. If your heroes are not upgraded up to that level, clearing the Tower might become a challenge.
  • I can't select a hero or a pet in the Tower
    If a hero or a pet is displayed in gray color and you cannot pick them to fight in the Tower, then their level is lower than required. Your heroes and pets have to be at least level 15 to participate in this game mode.
  • My heroes don't get EXP in raids
    When you raid a mission, your heroes do not obtain experience directly. Instead, acquired experience points are converted into EXP Potions that you can find in your Inventory and use to upgrade any hero of your choice.
  • How do I leave an Adventure?
    To leave, open the Adventures tab, click the Log button in the bottom-left corner, and then Leave Adventure.
  • Guild War trophy exchange doesn't work
    You can exchange Gold trophies for Silver and Silver trophies for Bronze, but not vice versa. To make an exchange, visit Guild War Shop.
  • I've received Asgard Crystals, but I can't find them
    Items in the game never disappear on their own. Every single in-game action is processed and validated by the servers. If you cannot find Asgard Crystals, there are two possible scenarios: You have mixed up one type of Asgard Crystals with another, as they look practically the same. You have already used Asgard Crystals.
  • I've attacked a player and won, but my position in the Arena hasn't changed
    If you have attacked a player and won, but your position in the Arena has not changed, it means that while you were choosing a target, they were attacked by another player and lost. Since their position became lower than yours, your ranking did not change.
  • I didn't get the Arena reward at 8 PM
    To receive the reward, you need to attack at least once in the Arena or Grand Arena before 8:00 PM. Successful defenses do not count for issuing the reward.
  • I don't get Arena or Grand Arena Coins for a successful defense
    Each day only the first five successful defenses grant Arena Coins, so you can receive up to 50 Coins. All further defenses are not rewarded. The same rule works for the Grand Arena.
  • I was attacked from a far-away position in the Arena / Grand Arena
    There are two matchmaking ranges in the Arena and Grand Arena: visible and hidden. The visible range includes player positions you can see in the list of suggested opponents. The hidden range is wider than the visible range. It ensures that opponents do not disappear while you are choosing an opponent or heroes to attack. Without this range, you would have to constantly look for a new opponent because positions in the Arena and Grand Arena are dynamic and change quickly. Note: The hidden range allows you to attack an opponent even if they have changed their position while you were selecting your heroes. However, if the new position is outside both the visible and hidden range, you will have to look for a different opponent.
  • I can't get Cleaver / supertitan / totem fragment
    Cleaver, totem fragments, and supertitans are unique and rare rewards. You have a certain chance to get a super prize every time you open а chest or sphere. Neither the number of chests/spheres opened, nor their type (for emeralds or free ones) affects the result. The chance is the same for all players, so it is a matter of luck.
  • Daily Bonus has reset, but I haven't collected all rewards!
    On the first day of each calendar month, the counter of the collected rewards is reset, and you start collecting rewards again from the first day of the month.
  • Guild and Daily quest activity points don't match
    Your Daily quest activity resets at 5:00 AM your local time, and Guild activity resets at 2:00 AM UTC on hero-wars.com and at 05:00 AM UTC on Facebook. If you are playing on hero-wars.com and your local timezone is different from UTC, all activity and titanite earned between 2 AM UTC and 5 AM of your local timezone will not be counted in today's Guild activity. It is counted towards the Guild activities of the previous day. If you are playing on Facebook and your local timezone is different from UTC, all activity and titanite earned between 5 AM UTC and 5 AM of your local timezone will not be counted in today's Guild activity. It is counted towards the Guild activities of the previous day. To avoid this situation, you should neither collect activity and titanite nor upgrade Glyphs during this time period.
  • What's the penalty for leaving a Guild?
    If you quit a Guild, you have to wait for 8 hours before joining a new one. You can spend 25 emeralds to skip the waiting time. If your Guild is in the Gold league, you will not be able to become a Champion until the end of the current week.
  • My Guild has no Guild War on Saturday
    The standard Guild War Season starts on Monday and ends on Friday. On Saturday, only transitional matches take place. In these matches, top Guilds from every league, except Gold one, fight against bottom Guilds from the higher leagues to be promoted to a higher league. If you do not have an opponent on Saturday, it means that you finished the week in the middle of your league.
  • My titans haven't resurrected in the Dungeon
    Titans resurrect with the Dungeon reset at the beginning of a game day, at 5:00 AM your local time zone. If your titans are still dead, then you have already explored the Dungeon today or changed the time zone recently. You will be able to proceed tomorrow. Note that if you use Divination Cards to beat the Dungeon, your titans still take damage as in the standard manual walkthrough.
  • What's the best team/hero?
    All characters in the game are unique. Each battle requires a specific strategy and team composition, and no single team can defeat them all. Try experimenting with different characters depending on your opponent. This article also provides valuable tips on how to build a balanced team.
  • I've lost, though my team has more power than my opponent's
    Sometimes a weaker team can defeat a stronger one. This situation can happen because of how energy accumulates: heroes get 1% energy, and titans – 0.5% for every 1% of the maximum health points lost. A weaker team takes more damage, thus accumulating energy faster. The quicker a character gets 1000 energy points, the sooner they can use their first skills. That is why the energy generation speed can directly affect the outcome of a battle. To avoid this situation, you can try upgrading your team even further or changing its composition.
  • I've won a fight in the Arena but lost a battle against the same team in a Guild War
    The Arena and Guild War are two different game modes with their own features. Firstly, all battles in the Arena are automatic, whereas in a Guild War you can manually control your heroes and activate their first skills. Secondly, the animation of characters' first skills varies. In fully automatic battles, where manual combat is not available in any way (e.g., in the Arena), first skills do not stop a fight. In manual combat, even with auto mode turned on (e.g., in a Guild War), animations of the first skills stop a battle entirely. During this pause, skills can still damage opponents. Thus, the results in the Arena and Guild War may vary.
  • I have a question regarding a recent battle
    In this article, you can find answers to frequently asked questions about the combat system: how hero skills work, how energy generation affects battles, how team composition can play a crucial role in combat, and much more! If you still have questions regarding a specific battle, take the following steps to understand what is going on: Read the description of the abilities of each hero who participated in that battle. There are over 200 abilities in the game, and their interaction is usually the key. You can toggle the detailed descriptions of skills in the game settings. Check the active effects from the first artifacts. If damage is too high or too low, most likely, the heroes are under buffs. Artifacts affect the whole team, not only one hero. If a hero has chosen a different target than you expected, pay attention to the skills that can influence target selection. For example, Jorgen's Leper is one such skill. Check if your heroes are under any crowd control effects. You can get more info abo those effects and how to spot them in this article. Try experimenting with hero combinations, paying attention to the strengths and weaknesses of both teams. Well-chosen heroes may sometimes defeat opponents even when outnumbered. If you still have not figured everything out, you can discuss the battle with your guildmates or ask other players for help on our official Discord server.
Kira

The Spooky Festival event lasts seven days. Complete quests to get Ghost Candies, Spooky Festival coins, special avatars, and avatar frames!

You can find this event in a separate tab in the Special Events window:

The event has several quest chains:

  • Shady Dealings, where you can receive Ghost Candies and an avatar for completing the Spooky Festival special event quests.

  • Fearless, where you can receive Ghost Candies and an avatar for logging in to the game daily.

  • Underworld Party, where you can receive Ghost Candies, an avatar, and an avatar frame.

  • Black Energy, where you can receive Ghost Candies and a Spooky Festival coin for spending energy.

  • Candy Thief, where you can receive Ghost Candies and a Spooky Festival coin for opening chests in Outland.

  • Ghostly Sleep, where you can receive Ghost Candies and a Spooky Festival coin for obtaining Hero Soul Stones.

  • Special Invitation, where you can receive Ghost Candies and an avatar for reaching certain VIP levels.

  • Demon Hunter, where you can receive Ghost Candies and an avatar for Destroying Evil Minions in the Furnace of Souls.

 

There is also an event portal on the game's main screen. The timer below shows the time till the event ends:

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If you go through this portal, you will see the following screen:

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  • In the Furnace of Souls, you can take part in the event battles against Evil Minions to earn rewards.

  • To exchange your Spooky Festival Coins for various goods, go to the Merchant.

  • If you click the pumpkin in the lower-right corner, you will go to the Spooky Cauldron, where you can exchange Ghost Candies for various rewards.

You can get Ghost Candies for completing event quests and then exchange them in the Spooky Cauldron.

Spooky Festival Coin is a special currency of the Spooky Festival. You can use them to buy various goods in the Merchant. When the event ends, Coins will remain in your Inventory. To access the Merchant and use Coins, find them in the Coins section of your Inventory and press Spend.

Spooky Festival Doll contains useful and unexpected rewards. You can find it at the Spooky Festival shop.

You can get Trickster Chests after the Spooky Festival is over. The remaining Ghost Candies will be automatically exchanged for these chests.

Note
The Spooky Festival also contains puzzles and easter eggs. Follow our social media or ask other players for hints on where to find them!

  • How to play
    You begin your journey with the tutorial. Starting with the Campaign, you will progress through the game and unlock new mechanics and game modes. You can find beginner's guides on our official YouTube channel. Also, you can always ask other players for advice in the game chat.
  • How to get emeralds
    There are several ways to get emeralds: as a daily login reward; by completing quests; by promoting heroes to a higher rank; by receiving Arena ranking rewards; by completing tasks in special events; by purchasing special offers; in a weekly reward at Asgard's Hall of Fame; as a reward in a Season; by completing tasks from the Free tab on the main screen of the game; at the Emerald Shop. This article provides more detailed information on emeralds and other main resources.
  • How to get energy
    You get one point of energy every six minutes. Energy has a specific maximum value. When you reach it, energy stops accumulating. Initially, the maximum value is 60 points, but for each new team level, the maximum value increases by one, up to 190 at team level 130. In addition, to get energy you can: complete daily Get free energy quests; collect rewards from the Daily Bonus tab; collect some free gifts on our official website; increase your team level (30 points for each new team level); use a special item called Bottled Energy; complete Emerald Waterfalls special event; exchange emeralds. This article provides more detailed information on energy and other main resources.
  • How to get gold
    There are several ways to obtain gold: opening chests in the Tower; completing Campaign missions; completing daily quests; collecting gifts in the Daily Bonus tab; in weekly gifts for participation in the Tournament of the Elements; selling various in-game resources from your Inventory; getting gifts from your Guild Master; completing tasks from special events; using Emerald Exchange. This article provides more detailed information on gold and other main resources.
  • Account ID
    Account ID is a unique number that helps identify you among other players. Note: If you have several characters (game profiles) on different servers, each will have its unique account ID. To find your account ID, click your avatar in the upper-left corner of the main game screen. Here you will see the information about your character, including your account ID.
  • Do you have free gifts?
    Yes, you can get free gifts from our official pages: on the official website if you play on hero-wars.com, in stories of the official Facebook page if you play on Facebook.
  • Main stats
    There are three main stats in the game: strength, intelligence, and agility. Each strength point provides: 40 health points; one point to physical attack if strength is the main stat of the hero. Each intelligence point provides: three points to magic attack; one point to magic defense; one point to physical attack if intelligence is the main stat of the hero. Each agility point provides: two points to physical attack; one point to armor; one point to physical attack if agility is the main stat of the hero.
  • I didn't get x2 in the Dungeon
    You get a double reward for clearing a Dungeon level for the first time: 50 Titan Potions and 2 titanite for a hero level and 2 Soul Stones and 10 titanite for a titan level. If you clear the level again, the reward is 25 Titan Potions and 1 titanite for a hero level and 1 Soul Stone and 5 titanite for a titan level.
  • Some of the in-game items are missing
    Our system ensures that every in-game action is processed and validated by the game server. It guarantees that items don't disappear on their own and can't be lost. If an item is nowhere to be found, it means that it was either used, exchanged, or not there in the first place.
  • I created an item, but it disappeared
    Our system ensures that every in-game action is processed and validated by the game server. It guarantees that items don't disappear on their own and can't be lost. If a piece of equipment is missing, there are three possible scenarios: You might have equipped this item with another hero. Items are not unique and can be used for various heroes. You might have sold this item sold for gold or exchanged it for activity points for your Guild. Crafting in the game is a complex, multi-level system. All higher-tier items are crafted out of lower-tier gear.
  • Letters disappeared from my mailbox!
    Letters are stored in your in-game mailbox for a limited time, usually three days. Afterward, any items they contain are permanently deleted. The expiration date is displayed at the bottom of the letter. Make sure to claim rewards as soon as they arrive in your mailbox. Our Support team cannot restore expired letters and rewards.
  • Offensive behavior in the game chats
    If you do not want to see any messages from a certain player, click their nickname in the chat and press Add to blacklist. If you believe that this player's speech or behavior in the in-game chat violates our Terms of Service, you can also report them to our Support team. Make sure to attach a screenshot of the message and the ID of the player who offended you. Our specialists will conduct an investigation. They cannot disclose the results of the investigation due to user privacy policy.
  • Our Guild Master's offline for a long period of time
    If your Guild Master does not log in to the game for more than 30 days in a row, their title is automatically transferred to an active player with the highest position after the 30-day timer has run out. ​ If the Guild Master logs in, the 30-day timer resets. Another way to transfer the title is to contact that player directly and ask them to transfer it to someone else manually.
  • Totem fragments and Bad Luck Protection
    The totem fragment drop rate is rather low compared to other game entities. Due to this, there is a special feature called Bad Luck Protection. If you spend a certain number ​​of emeralds at the Altar of the Elements, you will receive a guaranteed totem fragment: 1st totem fragment — 4,500 emeralds; 2nd totem fragment — 45,000 emeralds; 3rd totem fragment — 466,667 emeralds; 4th totem fragment — 850,000 emeralds; 5th totem fragment — 1,133,333 emeralds; 6th totem fragment — 1,416,667 emeralds; 7th totem fragment — 1,700,000 emeralds; 8th totem fragment — 1,983,333 emeralds; 9th totem fragment — 2,266,667 emeralds; 10th totem fragment — 2,550,000 emeralds; 11th totem fragment — 2,833,333 emeralds; 12th totem fragment — 3,116,667 emeralds; 13th totem fragment — 3,400,000 emeralds; 14th totem fragment — 3,683,333 emeralds; 15th totem fragment — 3,966,667 emeralds; 16th totem fragment — 4,250,000 emeralds; 17th totem fragment — 4,533,333 emeralds; 18th totem fragment — 4,833,329 emeralds; 19th totem fragment — 5,133,329 emeralds; 20th totem fragment — 5,433,329 emeralds; 21st totem fragment — 5,733,329 emeralds; 22nd totem fragment — 6,033,329 emeralds; 23rd totem fragment — 6,333,329 emeralds; 24th totem fragment — 6,633,329 emeralds; 25th totem fragment — 6,933,329 emeralds; 26th totem fragment — 7,233,329 emeralds; 27th totem fragment — 7,533,329 emeralds; 28th totem fragment — 7,833,329emeralds; 29th totem fragment — 8,133,329 emeralds; 30th totem fragment — 8,433,329 emeralds. Note that when you receive a totem fragment from any other source, you advance to the next step in the Bad Luck Protection system. If you wish to learn how many emeralds you need to spend to reach the next Bad Luck Protection threshold, ask our chatbot, Raymond, for help. To open the chatbot, follow these instructions and then select Gameplay → Totems → Next fragment.
  • Opponents in the Tournament of the Elements have too strong totems
    The Tournament of the Elements matchmaking is based on the power of your five strongest titans, including the power that totems add to them. Note that totem skill power and star rank are not taken into account. Thus, you can meet an opponent with weaker titans but powerful totems and an approximately equal total power score as a result.
  • Bad Luck Protection in Campaign
    Every item has a different drop chance. The rarer the item, the lower the chance. Rarity depends on the color: white, green, blue, purple, orange, and red. All Campaign missions have Bad Luck Protection. This feature guarantees that you have one of each item featured in the mission when using the x10 raid option. The same rule applies for heroic missions where you are guaranteed at least one Soul Stone when raiding x3.
  • Tower difficulty
    The difficulty of the Tower depends on your team level, which you can find under your avatar on the game's main screen. If your heroes are not upgraded up to that level, clearing the Tower might become a challenge.
  • I can't select a hero or a pet in the Tower
    If a hero or a pet is displayed in gray color and you cannot pick them to fight in the Tower, then their level is lower than required. Your heroes and pets have to be at least level 15 to participate in this game mode.
  • My heroes don't get EXP in raids
    When you raid a mission, your heroes do not obtain experience directly. Instead, acquired experience points are converted into EXP Potions that you can find in your Inventory and use to upgrade any hero of your choice.
  • How do I leave an Adventure?
    To leave, open the Adventures tab, click the Log button in the bottom-left corner, and then Leave Adventure.
  • Guild War trophy exchange doesn't work
    You can exchange Gold trophies for Silver and Silver trophies for Bronze, but not vice versa. To make an exchange, visit Guild War Shop.
  • I've received Asgard Crystals, but I can't find them
    Items in the game never disappear on their own. Every single in-game action is processed and validated by the servers. If you cannot find Asgard Crystals, there are two possible scenarios: You have mixed up one type of Asgard Crystals with another, as they look practically the same. You have already used Asgard Crystals.
  • I've attacked a player and won, but my position in the Arena hasn't changed
    If you have attacked a player and won, but your position in the Arena has not changed, it means that while you were choosing a target, they were attacked by another player and lost. Since their position became lower than yours, your ranking did not change.
  • I didn't get the Arena reward at 8 PM
    To receive the reward, you need to attack at least once in the Arena or Grand Arena before 8:00 PM. Successful defenses do not count for issuing the reward.
  • I don't get Arena or Grand Arena Coins for a successful defense
    Each day only the first five successful defenses grant Arena Coins, so you can receive up to 50 Coins. All further defenses are not rewarded. The same rule works for the Grand Arena.
  • I was attacked from a far-away position in the Arena / Grand Arena
    There are two matchmaking ranges in the Arena and Grand Arena: visible and hidden. The visible range includes player positions you can see in the list of suggested opponents. The hidden range is wider than the visible range. It ensures that opponents do not disappear while you are choosing an opponent or heroes to attack. Without this range, you would have to constantly look for a new opponent because positions in the Arena and Grand Arena are dynamic and change quickly. Note: The hidden range allows you to attack an opponent even if they have changed their position while you were selecting your heroes. However, if the new position is outside both the visible and hidden range, you will have to look for a different opponent.
  • I can't get Cleaver / supertitan / totem fragment
    Cleaver, totem fragments, and supertitans are unique and rare rewards. You have a certain chance to get a super prize every time you open а chest or sphere. Neither the number of chests/spheres opened, nor their type (for emeralds or free ones) affects the result. The chance is the same for all players, so it is a matter of luck.
  • Daily Bonus has reset, but I haven't collected all rewards!
    On the first day of each calendar month, the counter of the collected rewards is reset, and you start collecting rewards again from the first day of the month.
  • Guild and Daily quest activity points don't match
    Your Daily quest activity resets at 5:00 AM your local time, and Guild activity resets at 2:00 AM UTC on hero-wars.com and at 05:00 AM UTC on Facebook. If you are playing on hero-wars.com and your local timezone is different from UTC, all activity and titanite earned between 2 AM UTC and 5 AM of your local timezone will not be counted in today's Guild activity. It is counted towards the Guild activities of the previous day. If you are playing on Facebook and your local timezone is different from UTC, all activity and titanite earned between 5 AM UTC and 5 AM of your local timezone will not be counted in today's Guild activity. It is counted towards the Guild activities of the previous day. To avoid this situation, you should neither collect activity and titanite nor upgrade Glyphs during this time period.
  • What's the penalty for leaving a Guild?
    If you quit a Guild, you have to wait for 8 hours before joining a new one. You can spend 25 emeralds to skip the waiting time. If your Guild is in the Gold league, you will not be able to become a Champion until the end of the current week.
  • My Guild has no Guild War on Saturday
    The standard Guild War Season starts on Monday and ends on Friday. On Saturday, only transitional matches take place. In these matches, top Guilds from every league, except Gold one, fight against bottom Guilds from the higher leagues to be promoted to a higher league. If you do not have an opponent on Saturday, it means that you finished the week in the middle of your league.
  • My titans haven't resurrected in the Dungeon
    Titans resurrect with the Dungeon reset at the beginning of a game day, at 5:00 AM your local time zone. If your titans are still dead, then you have already explored the Dungeon today or changed the time zone recently. You will be able to proceed tomorrow. Note that if you use Divination Cards to beat the Dungeon, your titans still take damage as in the standard manual walkthrough.
  • What's the best team/hero?
    All characters in the game are unique. Each battle requires a specific strategy and team composition, and no single team can defeat them all. Try experimenting with different characters depending on your opponent. This article also provides valuable tips on how to build a balanced team.
  • I've lost, though my team has more power than my opponent's
    Sometimes a weaker team can defeat a stronger one. This situation can happen because of how energy accumulates: heroes get 1% energy, and titans – 0.5% for every 1% of the maximum health points lost. A weaker team takes more damage, thus accumulating energy faster. The quicker a character gets 1000 energy points, the sooner they can use their first skills. That is why the energy generation speed can directly affect the outcome of a battle. To avoid this situation, you can try upgrading your team even further or changing its composition.
  • I've won a fight in the Arena but lost a battle against the same team in a Guild War
    The Arena and Guild War are two different game modes with their own features. Firstly, all battles in the Arena are automatic, whereas in a Guild War you can manually control your heroes and activate their first skills. Secondly, the animation of characters' first skills varies. In fully automatic battles, where manual combat is not available in any way (e.g., in the Arena), first skills do not stop a fight. In manual combat, even with auto mode turned on (e.g., in a Guild War), animations of the first skills stop a battle entirely. During this pause, skills can still damage opponents. Thus, the results in the Arena and Guild War may vary.
  • I have a question regarding a recent battle
    In this article, you can find answers to frequently asked questions about the combat system: how hero skills work, how energy generation affects battles, how team composition can play a crucial role in combat, and much more! If you still have questions regarding a specific battle, take the following steps to understand what is going on: Read the description of the abilities of each hero who participated in that battle. There are over 200 abilities in the game, and their interaction is usually the key. You can toggle the detailed descriptions of skills in the game settings. Check the active effects from the first artifacts. If damage is too high or too low, most likely, the heroes are under buffs. Artifacts affect the whole team, not only one hero. If a hero has chosen a different target than you expected, pay attention to the skills that can influence target selection. For example, Jorgen's Leper is one such skill. Check if your heroes are under any crowd control effects. You can get more info abo those effects and how to spot them in this article. Try experimenting with hero combinations, paying attention to the strengths and weaknesses of both teams. Well-chosen heroes may sometimes defeat opponents even when outnumbered. If you still have not figured everything out, you can discuss the battle with your guildmates or ask other players for help on our official Discord server.
Spooky Festival