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Guardians in a Half Shell
Guardians in a Half Shell is a unique event that becomes available at team level 15. It starts on December 2 and ends on December 21. The event shop will be available for one more day.
The information in this article is preliminary. The event content may be subject to change.
You can summon Teenage Mutant Ninja Turtles and get their unique upgrades only during this event. If you do not get them during the event, you will not be able to obtain Teenage Mutant Ninja Turtles any other way.
So be sure to participate in the event to get Teenage Mutant Ninja Turtles!
Though Teenage Mutant Ninja Turtles consist of four Turtles, they act as one individual hero. They share artifacts, the same amount of health, and other stats.
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Just like any other heroes, Teenage Mutant Ninja Turtles have a unique Artifact Weapon, but a standard Artifact Book and Artifact Ring. You can learn more about Artifacts in this article.
Teenage Mutant Ninja Turtles join the battle a bit later, so the effects applied at the beginning of the fight do not affect them. For example, Dorian's vampirism only affects the heroes he started the battle with, so his Initiation skill will not affect the Turtles.
Also, the Turtles join a fight one by one, starting with Leo. Shortly after the battle begins, Leo joins it and performs his Signature Move. Every 12 seconds, a new Turtle (among those whose skills you unlocked) appears on the battlefield and performs his Signature Move. Each Turtle fights for 20 seconds before leaving the battle.
You can learn more about Teenage Mutant Ninja Turtles' skills in the full description below.
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How to playYou begin your journey with the tutorial. Starting with the Campaign, you will progress through the game and unlock new mechanics and game modes. You can find beginner's guides on our official YouTube channel. Also, you can always ask other players for advice in the game chat.
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How to get emeraldsThere are several ways to get emeralds: as a daily login reward; by completing quests; by promoting heroes to a higher rank; by receiving Arena ranking rewards; by completing tasks in special events; by purchasing special offers; in a weekly reward at Asgard's Hall of Fame; as a reward in a Season; by completing tasks from the Free tab on the main screen of the game; at the Emerald Shop. This article provides more detailed information on emeralds and other main resources.
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How to get energyYou get one point of energy every six minutes. Energy has a specific maximum value. When you reach it, energy stops accumulating. Initially, the maximum value is 60 points, but for each new team level, the maximum value increases by one, up to 190 at team level 130. In addition, to get energy you can: complete daily Get free energy quests; collect rewards from the Daily Bonus tab; collect some free gifts on our official website; increase your team level (30 points for each new team level); use a special item called Bottled Energy; complete Emerald Waterfalls special event; exchange emeralds. This article provides more detailed information on energy and other main resources.
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How to get goldThere are several ways to obtain gold: opening chests in the Tower; completing Campaign missions; completing daily quests; collecting gifts in the Daily Bonus tab; in weekly gifts for participation in the Tournament of the Elements; selling various in-game resources from your Inventory; getting gifts from your Guild Master; completing tasks from special events; using Emerald Exchange. This article provides more detailed information on gold and other main resources.
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Account IDAccount ID is a unique number that helps identify you among other players. Note: If you have several characters (game profiles) on different servers, each will have its unique account ID. To find your account ID, click your avatar in the upper-left corner of the main game screen. Here you will see the information about your character, including your account ID.
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Do you have free gifts?Yes, you can get free gifts from our official pages: on the official website if you play on hero-wars.com, in stories of the official Facebook page if you play on Facebook.
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Main statsThere are three main stats in the game: strength, intelligence, and agility. Each strength point provides: 40 health points; one point to physical attack if strength is the main stat of the hero. Each intelligence point provides: three points to magic attack; one point to magic defense; one point to physical attack if intelligence is the main stat of the hero. Each agility point provides: two points to physical attack; one point to armor; one point to physical attack if agility is the main stat of the hero.
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I didn't get x2 in the DungeonYou get a double reward for clearing a Dungeon level for the first time: 50 Titan Potions and 2 titanite for a hero level and 2 Soul Stones and 10 titanite for a titan level. If you clear the level again, the reward is 25 Titan Potions and 1 titanite for a hero level and 1 Soul Stone and 5 titanite for a titan level.
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Some of the in-game items are missingOur system ensures that every in-game action is processed and validated by the game server. It guarantees that items don't disappear on their own and can't be lost. If an item is nowhere to be found, it means that it was either used, exchanged, or not there in the first place.
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I created an item, but it disappearedOur system ensures that every in-game action is processed and validated by the game server. It guarantees that items don't disappear on their own and can't be lost. If a piece of equipment is missing, there are three possible scenarios: You might have equipped this item with another hero. Items are not unique and can be used for various heroes. You might have sold this item sold for gold or exchanged it for activity points for your Guild. Crafting in the game is a complex, multi-level system. All higher-tier items are crafted out of lower-tier gear.
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Letters disappeared from my mailbox!Letters are stored in your in-game mailbox for a limited time, usually three days. Afterward, any items they contain are permanently deleted. The expiration date is displayed at the bottom of the letter. Make sure to claim rewards as soon as they arrive in your mailbox. Our Support team cannot restore expired letters and rewards.
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Offensive behavior in the game chatsIf you do not want to see any messages from a certain player, click their nickname in the chat and press Add to blacklist. If you believe that this player's speech or behavior in the in-game chat violates our Terms of Service, you can also report them to our Support team. Make sure to attach a screenshot of the message and the ID of the player who offended you. Our specialists will conduct an investigation. They cannot disclose the results of the investigation due to user privacy policy.
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How do I manage my blacklist?Blacklist is a feature that allows you to hide the messages of a certain player in the chat and private messages. You can blacklist any player by clicking their name in the chat and then pressing Add to blacklist: To see everyone you added to your blacklist: Open game Settings. Go to the Chat and Messages tab. Click Show chat blacklist. Here you can press the cross icon near the name of a certain player to remove them from your blacklist or remove everyone by clicking Clear the list:
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Our Guild Master's offline for a long period of timeIf your Guild Master does not log in to the game for more than 30 days in a row, their title is automatically transferred to an active player with the highest position after the 30-day timer has run out. If the Guild Master logs in, the 30-day timer resets. Another way to transfer the title is to contact that player directly and ask them to transfer it to someone else manually.
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Totem fragments and Bad Luck ProtectionThe totem fragment drop rate is rather low compared to other game entities. Due to this, there is a special feature called Bad Luck Protection. If you spend a certain number of emeralds at the Altar of the Elements, you will receive a guaranteed totem fragment: 1st totem fragment — 4,500 emeralds; 2nd totem fragment — 45,000 emeralds; 3rd totem fragment — 466,667 emeralds; 4th totem fragment — 850,000 emeralds; 5th totem fragment — 1,133,333 emeralds; 6th totem fragment — 1,416,667 emeralds; 7th totem fragment — 1,700,000 emeralds; 8th totem fragment — 1,983,333 emeralds; 9th totem fragment — 2,266,667 emeralds; 10th totem fragment — 2,550,000 emeralds; 11th totem fragment — 2,833,333 emeralds; 12th totem fragment — 3,116,667 emeralds; 13th totem fragment — 3,400,000 emeralds; 14th totem fragment — 3,683,333 emeralds; 15th totem fragment — 3,966,667 emeralds; 16th totem fragment — 4,250,000 emeralds; 17th totem fragment — 4,533,333 emeralds; 18th totem fragment — 4,833,329 emeralds; 19th totem fragment — 5,133,329 emeralds; 20th totem fragment — 5,433,329 emeralds; 21st totem fragment — 5,733,329 emeralds; 22nd totem fragment — 6,033,329 emeralds; 23rd totem fragment — 6,333,329 emeralds; 24th totem fragment — 6,633,329 emeralds; 25th totem fragment — 6,933,329 emeralds; 26th totem fragment — 7,233,329 emeralds; 27th totem fragment — 7,533,329 emeralds; 28th totem fragment — 7,833,329emeralds; 29th totem fragment — 8,133,329 emeralds; 30th totem fragment — 8,433,329 emeralds. Note that when you receive a totem fragment from any other source, you advance to the next step in the Bad Luck Protection system. If you wish to learn how many emeralds you need to spend to reach the next Bad Luck Protection threshold, ask our chatbot, Raymond, for help. To open the chatbot, follow these instructions and then select Gameplay → Totems → Next fragment.
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Opponents in the Tournament of the Elements have too strong totemsThe Tournament of the Elements matchmaking is based on the power of your five strongest titans, including the power that totems add to them. Note that totem skill power and star rank are not taken into account. Thus, you can meet an opponent with weaker titans but powerful totems and an approximately equal total power score as a result.
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Bad Luck Protection in CampaignEvery item has a different drop chance. The rarer the item, the lower the chance. Rarity depends on the color: white, green, blue, purple, orange, and red. All Campaign missions have Bad Luck Protection. This feature guarantees that you have one of each item featured in the mission when using the x10 raid option. The same rule applies for heroic missions where you are guaranteed at least one Soul Stone when raiding x3.
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Tower difficultyThe difficulty of the Tower depends on your team level, which you can find under your avatar on the game's main screen. If your heroes are not upgraded up to that level, clearing the Tower might become a challenge.
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I can't select a hero or a pet in the TowerIf a hero or a pet is displayed in gray color and you cannot pick them to fight in the Tower, then their level is lower than required. Your heroes and pets have to be at least level 15 to participate in this game mode.
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My heroes don't get EXP in raidsWhen you raid a mission, your heroes do not obtain experience directly. Instead, acquired experience points are converted into EXP Potions that you can find in your Inventory and use to upgrade any hero of your choice.
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How do I leave an Adventure?To leave, open the Adventures tab, click the Log button in the bottom-left corner, and then Leave Adventure.
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Guild War trophy exchange doesn't workYou can exchange Gold trophies for Silver and Silver trophies for Bronze, but not vice versa. To make an exchange, visit Guild War Shop.
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I've received Asgard Crystals, but I can't find themItems in the game never disappear on their own. Every single in-game action is processed and validated by the servers. If you cannot find Asgard Crystals, there are two possible scenarios: You have mixed up one type of Asgard Crystals with another, as they look practically the same. You have already used Asgard Crystals.
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I've attacked a player and won, but my position in the Arena hasn't changedIf you have attacked a player and won, but your position in the Arena has not changed, it means that while you were choosing a target, they were attacked by another player and lost. Since their position became lower than yours, your ranking did not change.
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I didn't get the Arena reward at 8 PMTo receive the reward, you need to attack at least once in the Arena or Grand Arena before 8:00 PM. Successful defenses do not count for issuing the reward.
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I don't get Arena or Grand Arena Coins for a successful defenseEach day only the first five successful defenses grant Arena Coins, so you can receive up to 50 Coins. All further defenses are not rewarded. The same rule works for the Grand Arena.
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I was attacked from a far-away position in the Arena / Grand ArenaThere are two matchmaking ranges in the Arena and Grand Arena: visible and hidden. The visible range includes player positions you can see in the list of suggested opponents. The hidden range is wider than the visible range. It ensures that opponents do not disappear while you are choosing an opponent or heroes to attack. Without this range, you would have to constantly look for a new opponent because positions in the Arena and Grand Arena are dynamic and change quickly. Note: The hidden range allows you to attack an opponent even if they have changed their position while you were selecting your heroes. However, if the new position is outside both the visible and hidden range, you will have to look for a different opponent.
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I can't get Cleaver / supertitan / totem fragmentCleaver, totem fragments, and supertitans are unique and rare rewards. You have a certain chance to get a super prize every time you open а chest or sphere. Neither the number of chests/spheres opened, nor their type (for emeralds or free ones) affects the result. The chance is the same for all players, so it is a matter of luck.
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Daily Bonus has reset, but I haven't collected all rewards!On the first day of each calendar month, the counter of the collected rewards is reset, and you start collecting rewards again from the first day of the month.
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Guild and Daily quest activity points don't matchYour Daily quest activity resets at 5:00 AM your local time, and Guild activity resets at 2:00 AM UTC on hero-wars.com and at 05:00 AM UTC on Facebook. If you are playing on hero-wars.com and your local timezone is different from UTC, all activity and titanite earned between 2 AM UTC and 5 AM of your local timezone will not be counted in today's Guild activity. It is counted towards the Guild activities of the previous day. If you are playing on Facebook and your local timezone is different from UTC, all activity and titanite earned between 5 AM UTC and 5 AM of your local timezone will not be counted in today's Guild activity. It is counted towards the Guild activities of the previous day. To avoid this situation, you should neither collect activity and titanite nor upgrade Glyphs during this time period.
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What's the penalty for leaving a Guild?If you quit a Guild, you have to wait for 8 hours before joining a new one. You can spend 25 emeralds to skip the waiting time. If your Guild is in the Gold league, you will not be able to become a Champion until the end of the current week.
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My Guild has no Guild War on SaturdayThe standard Guild War Season starts on Monday and ends on Friday. On Saturday, only transitional matches take place. In these matches, top Guilds from every league, except Gold one, fight against bottom Guilds from the higher leagues to be promoted to a higher league. If you do not have an opponent on Saturday, it means that you finished the week in the middle of your league.
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My titans haven't resurrected in the DungeonTitans resurrect with the Dungeon reset at the beginning of a game day, at 5:00 AM your local time zone. If your titans are still dead, then you have already explored the Dungeon today or changed the time zone recently. You will be able to proceed tomorrow. Note that if you use Divination Cards to beat the Dungeon, your titans still take damage as in the standard manual walkthrough.
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What's the best team/hero?All characters in the game are unique. Each battle requires a specific strategy and team composition, and no single team can defeat them all. Try experimenting with different characters depending on your opponent. This article also provides valuable tips on how to build a balanced team.
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I've lost, though my team has more power than my opponent'sSometimes a weaker team can defeat a stronger one. This situation can happen because of how energy accumulates: heroes get 1% energy, and titans – 0.5% for every 1% of the maximum health points lost. A weaker team takes more damage, thus accumulating energy faster. The quicker a character gets 1000 energy points, the sooner they can use their first skills. That is why the energy generation speed can directly affect the outcome of a battle. To avoid this situation, you can try upgrading your team even further or changing its composition.
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I've won a fight in the Arena but lost a battle against the same team in a Guild WarThe Arena and Guild War are two different game modes with their own features. Firstly, all battles in the Arena are automatic, whereas in a Guild War you can manually control your heroes and activate their first skills. Secondly, the animation of characters' first skills varies. In fully automatic battles, where manual combat is not available in any way (e.g., in the Arena), first skills do not stop a fight. In manual combat, even with auto mode turned on (e.g., in a Guild War), animations of the first skills stop a battle entirely. During this pause, skills can still damage opponents. Thus, the results in the Arena and Guild War may vary.
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I have a question regarding a recent battleIn this article, you can find answers to frequently asked questions about the combat system: how hero skills work, how energy generation affects battles, how team composition can play a crucial role in combat, and much more! If you still have questions regarding a specific battle, take the following steps to understand what is going on: Read the description of the abilities of each hero who participated in that battle. There are over 200 abilities in the game, and their interaction is usually the key. You can toggle the detailed descriptions of skills in the game settings. Check the active effects from the first artifacts. If damage is too high or too low, most likely, the heroes are under buffs. Artifacts affect the whole team, not only one hero. If a hero has chosen a different target than you expected, pay attention to the skills that can influence target selection. For example, Jorgen's Leper is one such skill. Check if your heroes are under any crowd control effects. You can get more info abo those effects and how to spot them in this article. Try experimenting with hero combinations, paying attention to the strengths and weaknesses of both teams. Well-chosen heroes may sometimes defeat opponents even when outnumbered. If you still have not figured everything out, you can discuss the battle with your guildmates or ask other players for help on our official Discord server.
Teenage Mutant Ninja Turtles also have a unique talent that unlocks on the red rank. The talent conjures a hatch near a random Dungeon door on each floor. Open the hatch to get a random reward!
You can find up to three hatches daily. The talent resets at 5:00 AM your in-game time zone.
Teenage Mutant Ninja Turtles' Strengths:
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Teenage Mutant Ninja Turtles can deal area-of-effect damage and apply the stun effect.
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They can remove control effects thanks to their ultimate skill.
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Turtles take significantly less damage as long as there is more than one Turtle on the battlefield.
Teenage Mutant Ninja Turtles' Weaknesses:
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The heroes that remove debuffs, such as Celeste, Sebastian, Nebula, and Julius, can also remove the stun effect applied by Teenage Mutant Ninja Turtles.
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Heroes that block healing, such as Celeste, Jet, and Yasmine, can lower the Teenage Mutant Ninja Turtles' chances of survival.
During the event, you have a chance to summon Teenage Mutant Ninja Turtles and upgrades for them:
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You unlock Teenage Mutant Ninja Turtles at the start of the event.
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The event shop offers star-rank upgrades (up to four stars).
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The rewards of the event Season include Teenage Mutant Ninja Turtles' Soul Stones and unique skins for Ishmael and Luther. These skins change appearance but do not give any additional stats. This is the only way to get these unique skins.
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Among other rewards, the Treasury also contains Teenage Mutant Ninja Turtles' Soul Stones.
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The Brawls and Secret Laboratory shops offer unique equipment for Teenage Mutant Ninja Turtles.
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When Teenage Mutant Ninja Turtles reach higher ranks, they unlock unique equipment: one orange item and five red items. That is why, starting from Orange+4 rank, you cannot use Gifts of Dominion to upgrade Teenage Mutant Ninja Turtles. You can obtain this unique equipment during the event. Later, there will also be opportunities to acquire equipment for Teenage Mutant Ninja Turtles in special events.
If you have Teenage Mutant Ninja Turtles unlocked during this event, you can upgrade them just like any other hero, even after the special event ends. However, their Soul Stones will be available only in special events or in-game bundles and only if you have already obtained the hero. All event skins are exclusive and will be available only during the Guardians in a Half Shell event.
You can find the entrance to the event on the main screen.
In the Chapters tab, you can find five chapters that unlock by timer:
Some Chapters also have parallel events, giving a chance to get even more event resources. Chapters become available according to the list below:
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The first chapter unlocks at the start of the event — on December 2.
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The second chapter — on December 6. At the same time, the Brawls event starts.
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The third chapter — on December 10. At the same time, the Turtle Festival becomes available.
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The 4th chapter — on December 14. At the same time, the Treasury becomes available.
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The 5th chapter — on December 18. The Treasury is still available and active till the event ends.
In the Additional tab, you can find shortcuts to event locations: boss battles, Workshop, event Seasons, shop, etc. In the Adventure Showcase section, you will find special offers and free Adventure Energy.
Each chapter has an adventure map with daily quests and an entrance to a parallel event.
After a chapter unlocks, it remains available till the end of the Guardians in a Half Shell event. Check the timer on the Chapter to see the time remaining till the Chapter unlocks. The timer on the already unlocked chapter indicates when the event in this chapter will end.
The adventure map features seven lore battles, which unlock one after another. Scroll the map up and down to see all the battles. For winning these battles, you get Teenage Mutant Ninja Turtles Coins and Workshop materials.
The latest available chapter also has five daily missions that renew every day. So make sure to complete them all to get the maximum reward!
On the adventure map, you can find:
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Workshop. Here, you can upgrade relics and craft the Dojo of Justice boost for the boss battles. To do so, you need special materials. You can earn them by winning and raiding battles on the adventure map.
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The event Season — Path to Glory. You can earn Season experience (Glory Points) by completing event quests. Among the Season rewards are Teenage Mutant Ninja Turtles' Soul Stones, Adventure Energy, and unique skins for Ishmael and Luther.
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Path of the Four. This area hosts boss battles.
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Event shop. Here, you can spend Teenage Mutant Ninja Turtles Coins to buy Teenage Mutant Ninja Turtles star-rank upgrades (up to four stars) and other valuable items.
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Event quests. This button will lead you to the event quests.
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Entrance to the current week's parallel event: Brawls, Turtle Festival, or Treasury.
Adventure Energy
You need Adventure Energy to start and raid battles on adventure maps. You can get Adventure Energy by completing the event and daily quests on adventure maps.
Teenage Mutant Ninja Turtles Coins
You can spend Teenage Mutant Ninja Turtles Coins in the event shop. Win battles and defeat bosses to earn the Coins!
Splinter's Chest
Splinter's Chest contains valuable resources for heroes' upgrades. You can buy it in the event shop or get it as a reward during the event Season. After the event ends, the remaining Adventure Energy and Teenage Mutant Ninja Turtles Coins will be exchanged for Splinter's Chests.
You can start boss battles here. Bosses have different levels: the higher the level, the more difficult it is to fight them. You need the Dojo of Justice enhancement to defeat a boss in battle. Each victory uses up the entire charge of the enhancement and raises the level of the next boss. If you do not have enough Dojo of Justice, the fight will be next to impossible to win.
You can get Teenage Mutant Ninja Turtles Coins for defeating bosses. You also get valuable rewards in the Special Events tab for defeating bosses of different levels.
You can earn relics for completing event quests in the Special Events tab. Relics will help you in your adventures.
Some relics are designed for specific parallel events and have a temporary effect only during these events. Such relics have an hourglass icon and a timer that shows how long the event and relic will be available.
You can upgrade the relics in the Workshop. You get the upgrade materials by winning and raiding fights on the adventure maps. You can also use these materials to create the Dojo of Justice enhancement. It will boost your attack and defense stats in the Path of the Four battles, i.e., boss fights.
Medallion of Prosperity
The Medallion of Prosperity relic increases the number of Teenage Mutant Ninja Turtles Coins you can get for winning battles. You receive this relic at the start of the event. You can upgrade the Medallion of Prosperity up to six stars.
Material Seeker
The Material Seeker relic increases the number of materials you get for winning lore battles. You receive this relic at the start of the event. You can upgrade the Material Seeker up to six stars.
Scroll of Mastery
The Scroll of Mastery relic increases rewards for chains of successful battles in Brawls. Complete quests from the Special events tab in the second Chapter to receive this relic. The Scroll of Mastery is a temporary relic available only during the Brawls event. You can upgrade the relic up to six stars
Mutagenic Cube
The Mutagenic Cube relic improves rewards that you can get in the Turtle Festival event. Complete quests from the Special events tab in the third Chapter to receive this relic. The Mutagenic Cube is a temporary relic available only during the Turtle Festival event. You can upgrade the relic up to six stars.
Change Spray
If you own this relic and reset the Treasury, one or several vases become golden. The number of converted vases depends on the relic's level. A golden vase grants you x5 rewards. Complete quests from the Special events tab in the fourth Chapter to receive this relic. The Change Spray works in the Treasury both in the 4th and 5th Chapters. You can upgrade the relic up to level 14.
This event takes place during the second Chapter. Here, you can test Teenage Mutant Ninja Turtles in battles and earn Teenage Mutant Ninja Turtles Coins.
This event takes place during the third Chapter. Here, you can exchange Secret Laboratory Coins for random rewards.
The rewards also feature a special coin that you can exchange for resources in the Secret Laboratory shop. The shop offers unique equipment for Teenage Mutant Ninja Turtles and other valuable items.
This event takes place during the 4th and 5th Chapters. At the Treasury, you can use Treasury Tools to open vases with various rewards.
You can get Treasury Tools during the event Season and from special offers. The grand prizes in the vases include Teenage Mutant Ninja Turtles' Soul Stones, red artifact fragments, and Teenage Mutant Ninja Turtles Coins.
You can find event quests in the Special Events tab or by using the shortcut on the adventure map or in the event hub. By completing the quests, you will earn Adventure Energy, relics, and other valuable items.
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How to playYou begin your journey with the tutorial. Starting with the Campaign, you will progress through the game and unlock new mechanics and game modes. You can find beginner's guides on our official YouTube channel. Also, you can always ask other players for advice in the game chat.
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How to get emeraldsThere are several ways to get emeralds: as a daily login reward; by completing quests; by promoting heroes to a higher rank; by receiving Arena ranking rewards; by completing tasks in special events; by purchasing special offers; in a weekly reward at Asgard's Hall of Fame; as a reward in a Season; by completing tasks from the Free tab on the main screen of the game; at the Emerald Shop. This article provides more detailed information on emeralds and other main resources.
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How to get energyYou get one point of energy every six minutes. Energy has a specific maximum value. When you reach it, energy stops accumulating. Initially, the maximum value is 60 points, but for each new team level, the maximum value increases by one, up to 190 at team level 130. In addition, to get energy you can: complete daily Get free energy quests; collect rewards from the Daily Bonus tab; collect some free gifts on our official website; increase your team level (30 points for each new team level); use a special item called Bottled Energy; complete Emerald Waterfalls special event; exchange emeralds. This article provides more detailed information on energy and other main resources.
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How to get goldThere are several ways to obtain gold: opening chests in the Tower; completing Campaign missions; completing daily quests; collecting gifts in the Daily Bonus tab; in weekly gifts for participation in the Tournament of the Elements; selling various in-game resources from your Inventory; getting gifts from your Guild Master; completing tasks from special events; using Emerald Exchange. This article provides more detailed information on gold and other main resources.
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Account IDAccount ID is a unique number that helps identify you among other players. Note: If you have several characters (game profiles) on different servers, each will have its unique account ID. To find your account ID, click your avatar in the upper-left corner of the main game screen. Here you will see the information about your character, including your account ID.
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Do you have free gifts?Yes, you can get free gifts from our official pages: on the official website if you play on hero-wars.com, in stories of the official Facebook page if you play on Facebook.
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Main statsThere are three main stats in the game: strength, intelligence, and agility. Each strength point provides: 40 health points; one point to physical attack if strength is the main stat of the hero. Each intelligence point provides: three points to magic attack; one point to magic defense; one point to physical attack if intelligence is the main stat of the hero. Each agility point provides: two points to physical attack; one point to armor; one point to physical attack if agility is the main stat of the hero.
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I didn't get x2 in the DungeonYou get a double reward for clearing a Dungeon level for the first time: 50 Titan Potions and 2 titanite for a hero level and 2 Soul Stones and 10 titanite for a titan level. If you clear the level again, the reward is 25 Titan Potions and 1 titanite for a hero level and 1 Soul Stone and 5 titanite for a titan level.
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Some of the in-game items are missingOur system ensures that every in-game action is processed and validated by the game server. It guarantees that items don't disappear on their own and can't be lost. If an item is nowhere to be found, it means that it was either used, exchanged, or not there in the first place.
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I created an item, but it disappearedOur system ensures that every in-game action is processed and validated by the game server. It guarantees that items don't disappear on their own and can't be lost. If a piece of equipment is missing, there are three possible scenarios: You might have equipped this item with another hero. Items are not unique and can be used for various heroes. You might have sold this item sold for gold or exchanged it for activity points for your Guild. Crafting in the game is a complex, multi-level system. All higher-tier items are crafted out of lower-tier gear.
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Letters disappeared from my mailbox!Letters are stored in your in-game mailbox for a limited time, usually three days. Afterward, any items they contain are permanently deleted. The expiration date is displayed at the bottom of the letter. Make sure to claim rewards as soon as they arrive in your mailbox. Our Support team cannot restore expired letters and rewards.
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Offensive behavior in the game chatsIf you do not want to see any messages from a certain player, click their nickname in the chat and press Add to blacklist. If you believe that this player's speech or behavior in the in-game chat violates our Terms of Service, you can also report them to our Support team. Make sure to attach a screenshot of the message and the ID of the player who offended you. Our specialists will conduct an investigation. They cannot disclose the results of the investigation due to user privacy policy.
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How do I manage my blacklist?Blacklist is a feature that allows you to hide the messages of a certain player in the chat and private messages. You can blacklist any player by clicking their name in the chat and then pressing Add to blacklist: To see everyone you added to your blacklist: Open game Settings. Go to the Chat and Messages tab. Click Show chat blacklist. Here you can press the cross icon near the name of a certain player to remove them from your blacklist or remove everyone by clicking Clear the list:
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Our Guild Master's offline for a long period of timeIf your Guild Master does not log in to the game for more than 30 days in a row, their title is automatically transferred to an active player with the highest position after the 30-day timer has run out. If the Guild Master logs in, the 30-day timer resets. Another way to transfer the title is to contact that player directly and ask them to transfer it to someone else manually.
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Totem fragments and Bad Luck ProtectionThe totem fragment drop rate is rather low compared to other game entities. Due to this, there is a special feature called Bad Luck Protection. If you spend a certain number of emeralds at the Altar of the Elements, you will receive a guaranteed totem fragment: 1st totem fragment — 4,500 emeralds; 2nd totem fragment — 45,000 emeralds; 3rd totem fragment — 466,667 emeralds; 4th totem fragment — 850,000 emeralds; 5th totem fragment — 1,133,333 emeralds; 6th totem fragment — 1,416,667 emeralds; 7th totem fragment — 1,700,000 emeralds; 8th totem fragment — 1,983,333 emeralds; 9th totem fragment — 2,266,667 emeralds; 10th totem fragment — 2,550,000 emeralds; 11th totem fragment — 2,833,333 emeralds; 12th totem fragment — 3,116,667 emeralds; 13th totem fragment — 3,400,000 emeralds; 14th totem fragment — 3,683,333 emeralds; 15th totem fragment — 3,966,667 emeralds; 16th totem fragment — 4,250,000 emeralds; 17th totem fragment — 4,533,333 emeralds; 18th totem fragment — 4,833,329 emeralds; 19th totem fragment — 5,133,329 emeralds; 20th totem fragment — 5,433,329 emeralds; 21st totem fragment — 5,733,329 emeralds; 22nd totem fragment — 6,033,329 emeralds; 23rd totem fragment — 6,333,329 emeralds; 24th totem fragment — 6,633,329 emeralds; 25th totem fragment — 6,933,329 emeralds; 26th totem fragment — 7,233,329 emeralds; 27th totem fragment — 7,533,329 emeralds; 28th totem fragment — 7,833,329emeralds; 29th totem fragment — 8,133,329 emeralds; 30th totem fragment — 8,433,329 emeralds. Note that when you receive a totem fragment from any other source, you advance to the next step in the Bad Luck Protection system. If you wish to learn how many emeralds you need to spend to reach the next Bad Luck Protection threshold, ask our chatbot, Raymond, for help. To open the chatbot, follow these instructions and then select Gameplay → Totems → Next fragment.
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Opponents in the Tournament of the Elements have too strong totemsThe Tournament of the Elements matchmaking is based on the power of your five strongest titans, including the power that totems add to them. Note that totem skill power and star rank are not taken into account. Thus, you can meet an opponent with weaker titans but powerful totems and an approximately equal total power score as a result.
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Bad Luck Protection in CampaignEvery item has a different drop chance. The rarer the item, the lower the chance. Rarity depends on the color: white, green, blue, purple, orange, and red. All Campaign missions have Bad Luck Protection. This feature guarantees that you have one of each item featured in the mission when using the x10 raid option. The same rule applies for heroic missions where you are guaranteed at least one Soul Stone when raiding x3.
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Tower difficultyThe difficulty of the Tower depends on your team level, which you can find under your avatar on the game's main screen. If your heroes are not upgraded up to that level, clearing the Tower might become a challenge.
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I can't select a hero or a pet in the TowerIf a hero or a pet is displayed in gray color and you cannot pick them to fight in the Tower, then their level is lower than required. Your heroes and pets have to be at least level 15 to participate in this game mode.
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My heroes don't get EXP in raidsWhen you raid a mission, your heroes do not obtain experience directly. Instead, acquired experience points are converted into EXP Potions that you can find in your Inventory and use to upgrade any hero of your choice.
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How do I leave an Adventure?To leave, open the Adventures tab, click the Log button in the bottom-left corner, and then Leave Adventure.
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Guild War trophy exchange doesn't workYou can exchange Gold trophies for Silver and Silver trophies for Bronze, but not vice versa. To make an exchange, visit Guild War Shop.
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I've received Asgard Crystals, but I can't find themItems in the game never disappear on their own. Every single in-game action is processed and validated by the servers. If you cannot find Asgard Crystals, there are two possible scenarios: You have mixed up one type of Asgard Crystals with another, as they look practically the same. You have already used Asgard Crystals.
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I've attacked a player and won, but my position in the Arena hasn't changedIf you have attacked a player and won, but your position in the Arena has not changed, it means that while you were choosing a target, they were attacked by another player and lost. Since their position became lower than yours, your ranking did not change.
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I didn't get the Arena reward at 8 PMTo receive the reward, you need to attack at least once in the Arena or Grand Arena before 8:00 PM. Successful defenses do not count for issuing the reward.
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I don't get Arena or Grand Arena Coins for a successful defenseEach day only the first five successful defenses grant Arena Coins, so you can receive up to 50 Coins. All further defenses are not rewarded. The same rule works for the Grand Arena.
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I was attacked from a far-away position in the Arena / Grand ArenaThere are two matchmaking ranges in the Arena and Grand Arena: visible and hidden. The visible range includes player positions you can see in the list of suggested opponents. The hidden range is wider than the visible range. It ensures that opponents do not disappear while you are choosing an opponent or heroes to attack. Without this range, you would have to constantly look for a new opponent because positions in the Arena and Grand Arena are dynamic and change quickly. Note: The hidden range allows you to attack an opponent even if they have changed their position while you were selecting your heroes. However, if the new position is outside both the visible and hidden range, you will have to look for a different opponent.
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I can't get Cleaver / supertitan / totem fragmentCleaver, totem fragments, and supertitans are unique and rare rewards. You have a certain chance to get a super prize every time you open а chest or sphere. Neither the number of chests/spheres opened, nor their type (for emeralds or free ones) affects the result. The chance is the same for all players, so it is a matter of luck.
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Daily Bonus has reset, but I haven't collected all rewards!On the first day of each calendar month, the counter of the collected rewards is reset, and you start collecting rewards again from the first day of the month.
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Guild and Daily quest activity points don't matchYour Daily quest activity resets at 5:00 AM your local time, and Guild activity resets at 2:00 AM UTC on hero-wars.com and at 05:00 AM UTC on Facebook. If you are playing on hero-wars.com and your local timezone is different from UTC, all activity and titanite earned between 2 AM UTC and 5 AM of your local timezone will not be counted in today's Guild activity. It is counted towards the Guild activities of the previous day. If you are playing on Facebook and your local timezone is different from UTC, all activity and titanite earned between 5 AM UTC and 5 AM of your local timezone will not be counted in today's Guild activity. It is counted towards the Guild activities of the previous day. To avoid this situation, you should neither collect activity and titanite nor upgrade Glyphs during this time period.
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What's the penalty for leaving a Guild?If you quit a Guild, you have to wait for 8 hours before joining a new one. You can spend 25 emeralds to skip the waiting time. If your Guild is in the Gold league, you will not be able to become a Champion until the end of the current week.
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My Guild has no Guild War on SaturdayThe standard Guild War Season starts on Monday and ends on Friday. On Saturday, only transitional matches take place. In these matches, top Guilds from every league, except Gold one, fight against bottom Guilds from the higher leagues to be promoted to a higher league. If you do not have an opponent on Saturday, it means that you finished the week in the middle of your league.
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My titans haven't resurrected in the DungeonTitans resurrect with the Dungeon reset at the beginning of a game day, at 5:00 AM your local time zone. If your titans are still dead, then you have already explored the Dungeon today or changed the time zone recently. You will be able to proceed tomorrow. Note that if you use Divination Cards to beat the Dungeon, your titans still take damage as in the standard manual walkthrough.
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What's the best team/hero?All characters in the game are unique. Each battle requires a specific strategy and team composition, and no single team can defeat them all. Try experimenting with different characters depending on your opponent. This article also provides valuable tips on how to build a balanced team.
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I've lost, though my team has more power than my opponent'sSometimes a weaker team can defeat a stronger one. This situation can happen because of how energy accumulates: heroes get 1% energy, and titans – 0.5% for every 1% of the maximum health points lost. A weaker team takes more damage, thus accumulating energy faster. The quicker a character gets 1000 energy points, the sooner they can use their first skills. That is why the energy generation speed can directly affect the outcome of a battle. To avoid this situation, you can try upgrading your team even further or changing its composition.
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I've won a fight in the Arena but lost a battle against the same team in a Guild WarThe Arena and Guild War are two different game modes with their own features. Firstly, all battles in the Arena are automatic, whereas in a Guild War you can manually control your heroes and activate their first skills. Secondly, the animation of characters' first skills varies. In fully automatic battles, where manual combat is not available in any way (e.g., in the Arena), first skills do not stop a fight. In manual combat, even with auto mode turned on (e.g., in a Guild War), animations of the first skills stop a battle entirely. During this pause, skills can still damage opponents. Thus, the results in the Arena and Guild War may vary.
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I have a question regarding a recent battleIn this article, you can find answers to frequently asked questions about the combat system: how hero skills work, how energy generation affects battles, how team composition can play a crucial role in combat, and much more! If you still have questions regarding a specific battle, take the following steps to understand what is going on: Read the description of the abilities of each hero who participated in that battle. There are over 200 abilities in the game, and their interaction is usually the key. You can toggle the detailed descriptions of skills in the game settings. Check the active effects from the first artifacts. If damage is too high or too low, most likely, the heroes are under buffs. Artifacts affect the whole team, not only one hero. If a hero has chosen a different target than you expected, pay attention to the skills that can influence target selection. For example, Jorgen's Leper is one such skill. Check if your heroes are under any crowd control effects. You can get more info abo those effects and how to spot them in this article. Try experimenting with hero combinations, paying attention to the strengths and weaknesses of both teams. Well-chosen heroes may sometimes defeat opponents even when outnumbered. If you still have not figured everything out, you can discuss the battle with your guildmates or ask other players for help on our official Discord server.
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